Educational Technology Support

About Us

The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW.

For any enquiry (other than login issues) you can:

Ask our chatbot, A.I.D.E
Book an ETS Virtual Consultation
Contact your Faculty Support
Contact External TELT Support:
(Moodle, Turnitin)
Email: [email protected]
Phone: +61 2 9385 1333 (Option 2)
Support hours:
Monday-Friday 8:00am-10:00pm
Saturdays-Sundays 9:00am-5:00pm

If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:

Email: [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm

Join our TELT Admin & eLearning Champions Yammer group:

Book a Consultation

The Educational Technology Support team offer one on one consultation services for staff who would like assistance with educational technology tools such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required. Providing as much detailed information is appreciated as it assists our team, ensuring we are ready for your consultation.

ETS Consultations are available virtually, conducted via MS Teams. Select 'Virtual' when submitting your request.

You may access the form directly, should the below iFrame not load correctly.

Faculty Support

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.