About Us
The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.
We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW.
- Name and zID
- Moodle Course or Activity URL
- Operating System (E.g. Windows, Mac) & Browser
- Description of issues you are experiencing
- Replication Steps
- Screenshots or videos
For any enquiry (other than login issues) you can:
- Ask our chatbot, A.I.D.E
- Book an ETS Virtual Consultation
- Contact your Faculty Support
- Contact External TELT Support:
(Moodle, Turnitin)Email: [email protected]
Phone: +61 2 9385 1333 (Option 2)
Support hours:
Monday-Friday 8:00am-10:00pm
Saturdays-Sundays 9:00am-5:00pm
If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:
Email: [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm
Join our TELT Admin & eLearning Champions Yammer group:
Faculty Support
UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.
ETS will only publish contact information with faculty approval.
UNSW Canberra
UNSW Canberra enquiries:
Email: [email protected]
Phone: (02) 5114 5238
(Monday to Friday 9am – 4pm)
UNSW Global
UNSW Global enquiries:
Medicine
Medicine enquiries:
Email: [email protected]
Engineering
Engineering enquiries:
Email: [email protected]
Arts, Design & Architecture
Arts, Design & Architecture Educational Development enquiries:
Email: [email protected]
Business
Business enquiries:
Email: [email protected]