Educational Technology Support

About Us

The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW.

Please note: When contacting one of the below support options, we recommend including the following details:

Name and zID
Moodle Course or Activity URL
Operating System (E.g. Windows, Mac) & Browser
Description of issues you are experiencing
Replication Steps
Screenshots or videos

For any enquiry (other than login issues) you can:

Ask our chatbot, A.I.D.E
Book an ETS Virtual Consultation
Contact your Faculty Support
Contact External TELT Support:
(Moodle, Turnitin)
Email: [email protected]
Phone: +61 2 9385 1333 (Option 2)
Support hours:
Monday-Friday 8:00am-10:00pm
Saturdays-Sundays 9:00am-5:00pm

If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact UNSW IT:

Email: [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm

Join our TELT Admin & eLearning Champions Yammer group:

Faculty Support

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.