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      2. Fellowships
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Educational Technology Support

About Us

The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. 

Please note: When contacting one of the below support options, we recommend including the following details:
  • Name and zID
  • Moodle Course or Activity URL
  • Operating System (E.g. Windows, Mac) & Browser
  • Description of issues you are experiencing
  • Replication Steps
  • Screenshots or videos
Educational Technology Support

For any enquiry (other than login issues) you can:

  1. Ask our chatbot, A.I.D.Eaide
  2. Book an ETS Virtual Consultation 
  3. Contact your Faculty Support
  4. Contact External TELT Support:
    (Moodle, Turnitin)

    Email:  [email protected]
    Phone: +61 2 9385 1333 (Option 2)
    Support hours:
    Monday-Friday 8:00am-10:00pm
    Saturdays-Sundays 9:00am-5:00pm

Login/Access Enquiry

If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact  UNSW IT:

Email:  [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm 

 

TELT Yammer Discussion Group

yammer.pngJoin our TELT Admin & eLearning Champions Yammer group:

Request to join

Subscribe to ETS Newsletter

 

Consultation
Faculty Support
Known Issues

 

Faculty Support

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.

UNSW Canberra

UNSW Canberra enquiries:

Email: [email protected]
Phone: (02) 5114 5238 
(Monday to Friday 9am – 4pm)

UNSW Global

UNSW Global enquiries:

Email: 
[email protected]
.unsw.edu.au

Law

Law enquiries:

Email: [email protected]

Medicine

Medicine enquiries:

Email: [email protected]

Engineering

Engineering enquiries:

Email: [email protected]

Science

Science enquiries:

Email: [email protected]

Website: https://unsw.to/sciedtech

Arts, Design & Architecture

Arts, Design & Architecture Educational Develoment enquiries:

Email: [email protected]

Business

Business enquiries:

Email: [email protected]

Book a Consultation

Feel free to use this link if the below form does not load.

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Authorised by Pro Vice-Chancellor Education
UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179
Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989

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Page last updated: Friday 3 March 2023