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      2. Fellowships
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Educational Technology Support

About Us

The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. 

Educational Technology Support

For any enquiry (other than login issues) you can:

  1. Ask our chatbot, A.I.D.Eaide
  2. Book an ETS Virtual Consultation 
  3. Contact your Faculty Support
  4. Contact External TELT Support:
    (Moodle, LR+, Turnitin)

    Email:  [email protected]
    Phone: +61 2 9385 1333 (Option 2)
    Support hours:
    Monday-Friday 8:00am-10:00pm
    Saturdays-Sundays 9:00am-5:00pm

Login/Access Enquiry

If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact  UNSW IT:

Email:  [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm 

 

TELT Yammer discussion group

yammer.pngJoin our TELT Admin & eLearning Champions yammer group.

Request to join

Subscribe to ETS Newsletter

 

Consultation
Faculty Support
Known Issues

 

Book a Consultation

The Educational Technology Support team offer one on one consultation services for staff who would like assistance with educational technology tools such as theBox, Moodle, Echo 360, Turnitin and Collaborate Ultra. As such we are providing these consultation services for users who have a specific query about existing functionality or have a unique use-case they wish to discuss. We expect that a typical consultation will be approximately one hour, however, may be less if the complete hour is not required. Providing as much detailed information is appreciated as it assists our team, ensuring we are ready for your consultation.

ETS Consultations are available virtually, conducted via MS Teams. Select 'Virtual' when submitting your request.

You may access the form directly, should the below iFrame not load correctly. 

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Faculty Support

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.

UNSW Canberra

UNSW Canberra enquiries:

Email: [email protected]
Phone: (02) 5114 5238 
(Monday to Friday 9am – 4pm)

UNSW Global

UNSW Global enquiries:

Email: 
[email protected]
.unsw.edu.au

Law

Law enquiries:

Email: [email protected]

Medicine

Medicine enquiries:

Email: [email protected]

Engineering

Engineering enquiries:

Email: [email protected]

Science

Science enquiries:

Email: [email protected]

Arts, Design & Architecture

Arts, Design & Architecture Educational Develoment enquiries:

Email: [email protected]

Business

Business enquiries:

Email: [email protected]

See also

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Authorised by Pro Vice-Chancellor Education
UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179
Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989

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Page last updated: Wednesday 3 August 2022