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Educational Technology Support

About Us

The Educational Technology Support (ETS) team forms part of Learning & Digital Environments within the PVC(ESE)’s portfolio. ETS team is responsible for managing the operations, support and services of the University Educational Technology platforms and associated tools to augment teaching and learning.

We strive to work closely with faculties and divisions to deliver an outstanding learning and teaching experience at UNSW. 

Educational Technology Support

For any enquiry (other than login issues) you can:

  1. Ask our chatbot, A.I.D.Eaide
  2. Book an ETS Virtual Consultation 
  3. Contact your Faculty Support
  4. Contact External TELT Support:
    (Moodle, Turnitin)

    Email:  [email protected]
    Phone: +61 2 9385 1333 (Option 2)
    Support hours:
    Monday-Friday 8:00am-10:00pm
    Saturdays-Sundays 9:00am-5:00pm

Login/Access Enquiry

If you cannot log into Moodle or if the enquiry is related to Echo360 or theBox, please contact  UNSW IT:

Email:  [email protected]
Phone: +61 2 9385 1333 (Option 1)
Support hours:
Monday–Friday, 8.00am–8.00pm
Saturday, 11.00am–3.00pm 

 

TELT Yammer Discussion Group

yammer.pngJoin our TELT Admin & eLearning Champions Yammer group:

Request to join

Subscribe to ETS Newsletter

 

Consultation
Faculty Support
Known Issues

 

Book a Consultation

Following the 2022 shutdown period and the preparation for the LET'S meet T1 2023, our ETS virtual Consultations service will resume again for Term 1 from Monday 6 February. 
ETS Consultation booking form will be re-published here on 6th February 2023. ETS consultations will then continue to be available throughout the term.

During Term 1 O'week from 6th - 10th Feb you can book ETS members for one-on-one consultations, faculty-facilitated workshops or webinars for training or support on using Moodle 4.0 or Moodle Enhance theme in your teaching and learning. We will provide further updates on ETS consultations in our next ETS newsletter, so please subscribe if you already haven't.
If you require any Educational Technology support, please continue to view our alternate support options on our Teaching Gateway such as our chatbot A.I.D.E.
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Faculty Support

UNSW staff can contact their faculty support for faculty queries and assistance with Educational Technologies. Faculty contact information can be found below.

ETS will only publish contact information with faculty approval.

UNSW Canberra

UNSW Canberra enquiries:

Email: [email protected]
Phone: (02) 5114 5238 
(Monday to Friday 9am – 4pm)

UNSW Global

UNSW Global enquiries:

Email: 
[email protected]
.unsw.edu.au

Law

Law enquiries:

Email: [email protected]

Medicine

Medicine enquiries:

Email: [email protected]

Engineering

Engineering enquiries:

Email: [email protected]

Science

Science enquiries:

Email: [email protected]

Website: https://unsw.to/sciedtech

Arts, Design & Architecture

Arts, Design & Architecture Educational Develoment enquiries:

Email: [email protected]

Business

Business enquiries:

Email: [email protected]

See also

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Authorised by Pro Vice-Chancellor Education
UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179
Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989

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Page last updated: Friday 27 January 2023