Home of A.I.D.E (Artificial Intelligence for Digital Education)


Our chatbot A.I.D.E (Artificial Intelligence for Digital Education) assists UNSW staff with UNSW's centrally supported Educational Technologies such as Moodle, Lecture Recordings+, Turnitin and more.

A.I.D.E can be found on the bottom right of any page under our 'Educational Technology' section within the Teaching Gateway.

From Term 1 2021, A.I.D.E is also available for staff on all course landing pages in Moodle. Please reach out to your faculty TELT administrators to include A.I.D.E on your course main page. 

To know more about A.I.D.E, you can take a look at the videos, guides and infographics located on this page or try asking A.I.D.E.

About A.I.D.E



Text version of this infographic available in the accordion below

How To Use A.I.D.E

Feedback And Additional Information

How To Provide Feedback

UNSW staff can provide general feedback or point out responses that A.I.D.E does not answer correctly by using the thumbs down feature. Staff can provide their zID when using thumbs down and the support team will respond with additional assistance within 24 to 48 hours.

Mouse clicking thumbs down button. There is a form to provide the zID and press submit.

  1. Ask A.I.D.E. a question, you can ask 'I want to provide feedback' to provide general feedback
  2. Press the thumbs down icon below A.I.D.E's most recent response
  3. Enter you zID and any optional comments
  4. Press 'Submit'

Once feedback is provided, A.I.D.E will confirm with an additional message and you can continue with the conversation

Confirmation message from A.I.D.E 'Thanks, is there anything else I can assist you with.

The support team will get back to you within 24 to 48 hours. If you require urgent assistance, please take a look at our additional support options.

Frequently Asked Questions

Q: Devices and browsers compatible with A.I.D.E?

A: This chatbot is accessible on latest versions of all desktop and laptop browsers and mobile devices except Internet Explorer. 

Q: Can I talk to someone directly on A.I.D.E?

A: Unfortunately, not at this stage. But, the Bot will raise a service request if it's not able to answer your question and one of us will respond to you within 24 hours. 

Q: Do I have to login to chat with A.I.D.E?

A: No, all you need to do is select your faculty to begin the chat. This is just for reporting purposes. 

Q: Is A.I.D.E available in Moodle

A: A.I.D.E is currently available for staff within Moodle official courses. Staff should see the A.I.D.E icon in courses they are Instructors or Teaching Assistants within.

Q: Who owns and maintains A.I.D.E?

A: PVCESE Educational Technology Support own and maintain A.I.D.E. They also perform timely updates to its knowledge base to have the latest information.

Q: Is A.I.D.E available for students as well?

A: Not at this stage. A.I.D.E is currently only trained to respond Staff related enquires. 

Q: Can I contact External TELT via A.I.D.E?

A: No, A.I.D.E is a chatbot and does not provide direct connect to external services. 

Q: Does A.I.D.E store any of my personal information?

A: No, you don't need to provide any personal information to chat with A.I.D.E. Only your zID is collected when a ticket is raised if A.I.D.E is unable to answer your query.

Q: Who can I contact about this chatbot?

A: To provide any review or feedback about A.I.D.E, use the feedback form available at the beginning of this page.  

About A.I.D.E (Text Only Version)

UNSW Educational Technology Support Presents


Artificial Intelligence for Digital Education

Ask me anything

  • Ask any question about UNSW's extensive range of educational technologies and online resources
  • Receive a friendly, detailed answer instantly, anytime

Learn about new services

  • Learn how to use new services
  • Ask about new features
  • Try "What's A.I.D.E?"

Get feature-specific instructions

  • Ask things like "How do I delete a course?" or "Where do students submit assignments?"

Ask about our teaching services

  • Learn about Moodle, theBox, Lecture Recordings+ and other services
  • Try How do I release my LR+ sessions?

Ask about active learning spaces

  • Find details easily about our learning and teaching spaces
  • Ask about "The capacity of CLB 1"

Provide instant feedback

  • Give feedback for every response
  • A.I.D.E uses clever algorithms to learn from its mistakes and feedback provided by you
  • Constant monitoring by the ETS team to improve A.I.D.E
  • Easy access to the Support Team if A.I.D.E doesn't understand

24/7 Support

  • Available all hours of the day, all week
  • Immediate access to resources and information
  • Fast, friendly response, whenever you want!