Are you a UNSW staff or faculty member looking to support a student but unsure where to begin?
Staff play an important role in identifying, supporting and connecting students to mental health support.
Below are trainings, downloadable staff resources, and steps to help manage students in distress. Looking after students shouldn't come at a cost to your health and wellbeing.
Hear from Professor Sarah Maddison, Deputy Vice-Chancellor (Education & Student Experience)
Staff Support
Need advice to support a student in distress?
Call Mental Health Connect on 02 9385 5418 to speak with one of the counselling team. Available 9am-5pm, Monday-Friday.
Need support for yourself?
UNSW staff can get free, confidential counselling through Converge International, the new Employee Assistance Program (EAP).
Refer a Student
Students should complete a Mental Health Connect form to access counselling.
Mental Health Connect phonelines for students
24/7 phoneline: 02 9385 5418
After hours text service: 0485 826 595
International students overseas should call +61 2 8905 0307 (24/7) for support.
Resources for Staff
UNSW Sydney Staff Resources
Are you a Sydney faculty or staff member looking for content that you can share with students in your lectures, workshops and student communications? Download these Student Support Mental Health resources.
UNSW Canberra Staff Resources
Are you a Canberra faculty or staff member looking for content that you can share with students in your lectures, workshops and student communications? Download these Student Support Mental Health resources.
How We Help You at UNSW
Find all the student support services in one place, including mental health and educational adjustments.
Staff Training
Supporting Students in Distress module
This 1-hour Moodle module is designed to help staff locate support for a student who is struggling with their mental health. Understand information on risk factors, conversation tips, case studies, and UNSW support services.
Note: Under Student Enrolment section on the Moodle page, enter the Enrolment key: SSID (all capitalised).
Recognise & Respond: Suicide prevention for everyday life
When someone you know appears suicidal, you might not know what to do. Learn about warning signs, what questions to ask and how to get help. This training is open to both staff & students.
Mental Health First Aid Training for Staff
Mental Health First Aid training is available for UNSW student-supporting staff. This in-depth training equips you with the skills to respond to those experiencing mental health issues.
