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  4. Known System Issues

Moodle 3.5 Upgrade

The issues listed below were identified in the Moodle 3.5 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade.

Issue Workaround Date Updated Status
MoodleRoom Forums and Forums Activity: Issue with the absence of theBox option in the attachment section of the discussion. By inserting a picture in the add message section of the discussion can resolve this issue. Note that you will have to change the editor preferences to TinyMCE Editor, click the Toolbar Toggle option in the message section, and then upload the picture from theBox option, which is visible in the dialog box.
 
1/02/2019 This issue will not be fixed.
MoodleRoom Forums Activity: Issue with the display of the download button next to the uploaded video content.    29/01/2019 This issue will not be fixed.
Media Collection Activity: Issue with adding multiple Youtube content in a gallery. Going back to the Media Collection Activity and clicking on the edit gallery icon can resolve in adding multiple Youtube content in a particular gallery. 29/01/2019 This issue will not be fixed.
Turnitin v2 Assignment: Can't submit text submission on iPad.   20/01/2019 This issue will not be fixed.
Turnitin v2 submission inbox: On iPad, when changing properties pressing on screen will not end the process Pressing on another interactive object and the properties will submit. 07/01/2019 This issue will not be fixed.
External Tool: On iPad, External Tool always opens up the LTI course/activity in same page regardless of settings.   28/11/2018 Logged with Blackboard for investigation. Ticket #04031124
Profile photo: Not displayed after refreshing page.   27/11/2018 Logged with Blackboard for investigation. Ticket #04029988
Calendar: Edit button disappears when editing an event from group to user in calendar.   26/11/2018 Logged with Blackboard for investigation. Ticket #04028934
Student Conduct role: Edit button disappears when editing activity on Course page with Student Conduct role.   26/11/2018 Logged with Blackboard for investigation. Ticket #04028933
Participants/Enrolled Users Page: Unable to filter Participants list by group.   23/11/2018 Logged with Blackboard for investigation. Ticket #04028080
Participants/Enrolled Users Page: Interface doesn't allow search/filter by user name.   23/11/2018 Logged with Blackboard for investigation. Ticket #04028056
Assignment activity: Manager role unable to add a Moodle Assignment activity with Turnitin plugin enabled.   22/11/2018 Logged with Blackboard for investigation. Ticket #04028042
OU Wiki: When entire wiki is viewed online, theatre display shows nothing.   22/11/2018 Logged with Blackboard for investigation. Ticket #04028037
Assignment activity: Unable to upload the feedback files back to assignment activity after marking. This issue can be resolved by extracting student assignments and compressing them into a new folder which needs to be uploaded as feedback files. For more details follow the steps under "Feedback Types" by clicking here. 22/11/2018

Logged with Blackboard for investigation. Ticket #04027994

Issue resolved by Blackboard.            Ticket #04127721

CAR gradebook extract: Unable to download a copy of CAR gradebook extract.   22/11/2018 Logged with Blackboard for investigation. Ticket #04027910
Turnitin v2 document viewer: Marks not showing up in submission inbox.   23/11/2018 Logged with Blackboard for investigation. Ticket #04027384
Turnitin v2 document viewer: No Grades section in turnitin assignment v2 on interimtest only, confirmed working on PROD on 3.5.   23/11/2018 Logged with Blackboard for investigation. Ticket #04027384
Blackboard Collaborate Ultra: Date picker does not display properly.   21/11/2018 Logged with Blackboard for investigation. Ticket #04026382
Forum: "Display replies in threaded form" breaks youtube embedded videos.   23/11/2018 Logged with Blackboard for investigation. Ticket #04026282
Groups: Instructor entering chat activity for a group that he is not in causes stack trace.   20/11/2018 Logged with Blackboard for investigation. Ticket #04025249
Pearson Custom Block: Pearson custom block configuration causes stack trace.   19/11/2018 Logged with Blackboard for investigation. Ticket #04025225
Media Gallery Search Block: Media gallery search block's search result page has stack trace.   19/11/2018 Logged with Blackboard for investigation. Ticket #04025202
Checklist Block: Stack trace appears if checklist overview is enabled in the checklist block.   21/11/2018

Logged with Blackboard for investigation. Ticket #04025195

Assignment Activity: Tapping outside of the edited object in Assignment submission inbox does not confirm it.   21/11/2018

Logged with Blackboard for investigation. Ticket #04022701

Request for a quote made to Blackboard.

Rubric Manager: iPad cannot input into rubric in the rubric manager.   23/11/2018

Logged with Turnitin for investigation. Case #00800235

Turnitin responded that iPad is not supported for this feature.

Completion Progress Block Overview: Does not show select options for students.   15/11/2018

Logged with Blackboard for investigation. Ticket #04020252

Tags Collection: Search does not function with capital letters. Lower-case letters can still be used to find upper-case results. 14/11/2018

Logged with Blackboard for investigation. Ticket #04018279

Request for a quote to Blackboard.

Gradebook: Course total becomes unhidden when revealing another activity's grades.   09/11/2018 Logged with Blackboard for investigation. Ticket #04017300
StudentQuiz: "is equal to" filter causes stack trace.   14/11/2018

Logged with Blackboard for investigation. Ticket #04017299

Issue reported to the plugin maintainer on 14 Nov.

Team Builder: Teams cannot be renamed on iPad. Issue only exists on iPad. 07/11/2018

Logged with Blackboard for investigation. Ticket #04016130

Team Builder: Questions cannot be reordered on iPad. Issue only exists on iPad. 07/11/2018 Logged with Blackboard for investigation. Ticket #04016129
macOS: Keyboard shortcut Command-Delete doesn't work on TinyMCE editor. Option-Delete can delete a word at a time. 06/11/2018

Logged with Blackboard for investigation. Ticket #04015122

Forum Activity: Embedding a video in a forum post results in a large placeholder image.   19/11/2018

Logged with Blackboard for investigation. Ticket #04015108

Another ticket raised for fix Ticket #04025141 on Nov 19.

Forum Activity: Displaying forum replies in threaded forum causes issues displaying music and video player.   09/11/2018 Logged with Blackboard for investigation. Ticket #04015107
Course End Date: Site default setting Course end date enabled, but end date not preconfigured on new course.   05/11/2018 Logged with Blackboard for investigation. Ticket #04013935
Assignment Activity: Grading column no longer movable after empty submission's pdf is loaded.   05/11/2018 Logged with Blackboard for investigation. Ticket #04011681
Manage Course Competencies: Stack trace error sometimes appears when searching for a competency with Safari. Use a different browser such as Firefox or Chrome. 12/11/2018

Logged with Blackboard for investigation. Ticket #04010526

This is currently not planned to be fixed.

ReadingGame: Refreshing ASK+ question will submit the question again whilst deducting.   31/10/2018

Logged with Blackboard for investigation. Ticket #04010507

Glossary: Exporting secondary glossary and changing ratings cause an Invalid Context popup.   06/11/2018

Logged with Blackboard for investigation. Ticket #04010475

It was determined that this was a core issue. A tracker has been lodged.

Moodle Messaging: There are no preferences for popup notifications.   31/10/2018 Logged with Blackboard for investigation. Ticket #04010443
Rapidly pressing the 'Save and return to course' and 'Save and display' buttons in succession during creation of assignments (and other activities/resources) will create two resources   02/11/2018

Logged with Blackboard for investigation. Ticket #04009274

Question Bank: TELT admins cannot add tags to question bank. Issue occurs when you hold both the Instructor and TELT admin role. Removing the Instructor role will allow you to add tags. 06/11/2018 Logged with Blackboard for investigation. Ticket #04009217
Wiki: Attaching a file to a comment on Creole and NWiki file not shown after submit.   02/11/2018

Blackboard Ticket #04008115

Blackboard advised this issue is inherent with the Wiki plugin. Logged with Moodle HQ on Nov 2. Moodle tracker issue: MDL-63845

Wiki: Cancelling or previewing comments on Creole and NWiki format pages submits/saves it instead.   02/11/2018

Blackboard Ticket #04008148

This issue will not be fixed but has been logged with Moodle HQ on 2 Nov. Moodle tracker issue: MDL-63845

HTML block: Potential cross-site scripting in both the HTML block and the role specific HTML block.   15/11/2018

Blackboard Ticket #04008103

Blackboard responded saying the risk can be managed by only allowing trusted academics to access the block.

Pending review on 15 Nov.

Forum: theBox video cannot be embedded in activity areas where all course members can contribute, due to security reasons - e.g. forum posts.

Creating a textual hyperlink to theBox. 09/11/2018

Blackboard Ticket #04008099

Blackboard responded saying this is a known issue due to security RT#465042 on 9 Nov.

Course menu block: 'New Window' opened from Custom Links not affected by the checkbox options in Course Menu Block.   01/11/2018

Blackboard Ticket #04006849

Blackboard advised that this is a browser issue on 1 Nov.

Messages block: The Messages block is missing.   31/10/2018 The Messages block, available in earlier versions of Moodle, was removed in Moodle 3.4. Please see Messaging for information on how to send and receive messages in Moodle.
StudentQuiz: Empty choices assigned to drag and drop into text caused stack trace in StudentQuiz.   30/10/2018 Logged with Moodle HQ on 30 Oct. Moodle tracker issue: MDL-63812
StudentQuiz: "Next" and "Finish" buttons are not present for "description" type question   30/10/2018

This is a core issue and will not be fixed.

Issue reported to plugin maintainer on 30 Oct.

ATTO Text editor: Video recording is less than two minutes in ATTO text editor. Use a web browser other than Safari. 06/11/2018

Blackboard Ticket #04000486

Patch approved on 30 Oct.

Blackboard advised Safari does not support this feature on 6 Nov.

Media Collection: Likes and comments not displayed correctly Media Collection.   23/10/2018

Blackboard Ticket #04002956

Blackboard advised that this is duplicate of MODT-1688 and a quote has been requested in 04001589 on 23 Oct.

Safe exam browser: "Back to course" button does not appear in Interim Test for Safe exam browser.   25/10/2018

Blackboard Ticket #04002952

Blackboard have responded that this is functioning as designed on 25 Oct.

Analytics report: Error message when accessing analytics report.   23/10/2018

Blackboard Ticket #04002862

Blackboard advised analytics is currently not supported on 23 Oct.

Media Gallery: Processing videos have different warning message for gallery view and media item view.   22/10/2018

Blackboard Ticket #04001584

As this is an enhancement rather than an upgrade issue, we will not be making a change at this point.

Media Gallery: GUI navigation interface disappears until processing completes.   23/10/2018

Blackboard Ticket #04001582

Blackboard advised that this is an issue with theBox on 23 Oct.

Safe exam browser: Message for quiz attempt using Safe exam browser is different in Interim Test.   01/11/2018

Blackboard Ticket #04000478

Helpdesk role: Has the option to add new event in a course in Calendar.   29/10/2018 Blackboard Ticket #04000435
Send an Email tool: No Send email immediately button is showing.   23/10/2018

Blackboard Ticket #04000399

Blackboard advised the button has been removed to simplify core changes on 23 Oct.

CRON reports: CRON reports not enabled in Interim Test.   29/10/2018

Blackboard Ticket #04000398

Blackboard advised that the CRON job has been running every 5 minutes on 29 Oct.

VoiceThread: Mac OS Mojave with Safari version Version 12.0.1 (14606.2.104.1.1), you may receive a black screen when accessing/adding VoiceThread. Use a different browser version or browser. 19/10/2018

Blackboard Ticket #04000374

Only a particular version of Safari may cause black screen.

Equation editor: Unable to insert equations from editor using equation editor in Safari. A different browser from Safari should resolve this issue. 10/10/2018

Blackboard Ticket #03998800

This is a browser specific issue and wont be fixed.

Course activities and resources are duplicated when moved around on course page Refreshing the page should remove duplicates. 02/11/2018

Blackboard Ticket #03998798

This occurs very rarely and will not be fixed. Case closed on 2 Nov.

Audio Player: Audio player in label is enlarged when label is moved around. A page refresh will restore the audio player to normal. 23/11/2018

Blackboard Ticket #03998796

Blackboard advised that this is a core bug and will not be fixed on 22 Oct.

Moodle HQ Tracker Issue Created: MDL-63733

Webservice tokens: Webservice tokens don't have a filter to find.   23/10/2018

Blackboard Ticket #03998793

Blackboard responded that the search functionality does not exist for manage token.

A request for a quote 04002884 was made on 23 Oct.

Moodlerooms Forum: Can't open replies after deleting a post in a Moodlerooms Forum discussion. A page refresh will allow you to open replies again. 25/10/2018

Logged with Blackboard for investigation. Ticket # 03998739

Progress Bar block: Progress bar debugging messages on Overview of Students Page.   18/10/2018

Blackboard Ticket #03998694

Blackboard created 03998724 for the quote on 18 Oct.

Media Collection: Unable to view a particular submission in Assignment document viewer interface in Media Collection. Because there isn't any file submission the outcome is blank. 12/11/2018

Blackboard Ticket #03997584

Orphaned Sections and Activities: Have reappeared in Moodle 3.5.   31/10/2018

Blackboard Ticket # 03997584

Blackboard responded that orphaned activities is now a feature in collapsed topics on 31 Oct.

Wrong Add Item page for uploading file to YouTube Gallery.   02/11/2018 Logged with Blackboard for investigation. Ticket #03996329
Edit Gallery button will trigger Submit Assignment button to appear   16/10/2018

Logged with Blackboard for investigation. Ticket #03996328

Patch approved on 23 Oct.

Course Overview On Campus block: Course Overview On Campus block does not filter courses by termcode   19/11/2018

Logged with Blackboard for investigation. Ticket #03995294

Patch applied and tested successfully on 19 Nov.

File format is changed from avi to wm when accessing video via File using iOS   12/10/2018

Logged with Blackboard for investigation. Ticket #03994066

Blackboard advised that this is due to how the OS handles files and not a Moodle issue.

GeSHi filter: GeSHi filters do not work in the Forum   12/10/2018 Logged with Blackboard for investigation. Ticket #03994048
Assignment: Assignment with Turnitin enabled no check box next to the agreement   23/10/2018 Logged with Blackboard for investigation. Ticket #03992424
Lightbox Gallery: Students can upload images to the Lightbox Gallery even when Public setting is turned off   11/10/2018

Logged with Blackboard for investigation. Ticket #03991268.

Case closed by Blackboard on 11 Oct.

Helpdesk Role: Helpdesk Role is able to create system wide calendar events.   22/10/2018

Logged with Blackboard for investigation. Ticket #03991179

Blackboard advised that the Helpdesk role can only create events for themselves.

Gradebook: Error messages when accessing Gradebook.   23/10/2018

Logged with Blackboard for investigation. Ticket #03989930

Patch approved on 23 Oct.

Student Conduct role: No option available to switch role to "Student Conduct".   09/10/2018

Logged with Blackboard for investigation. Ticket #03988938

Blackboard responded that the Manager role does not have the switch to Student Conduct.

Uploading video as student from computer displays video in theBox frame.   23/10/2018

Logged with Blackboard for investigation. Ticket #03987735

Blackboard responded that this is functioning as intended.

MathJax filter: Maths formula is rendered as image with MathJax filter enabled.   23/10/2018

Logged with Blackboard for investigation. Ticket #03987721

Blackboard advised the cause of the issue on 17 Oct.

Re-tested successfully on 23 Oct.

Question bank: Unable to add questions from question bank.   23/10/2018

Logged with Blackboard for investigation. Ticket #03987695

Successfully retested on 23 Oct.

Media Collection: Number of likes and comment are not displayed in gallery.   20/11/2018

Logged with Blackboard for investigation. Ticket #03986046

A request for a quote was made on 20 Nov.

Non-specific file type submission instructions when uploading the wrong file type.   19/10/2018

Logged with Blackboard for investigation. Ticket #03986032

Blackboard advised that this is expected behaviour and will not fix on 19 Oct.

Course Overview On Campus block for student gives error can't pull data.   15/10/2018

Logged with Blackboard for investigation. Ticket #03985894

Blackboard advised this warning is triggered because there are a high number of courses.

Equations: Unable to insert equations since Java plugin is not available for Chrome.   03/10/2018

Logged with Blackboard for investigation. Ticket #03982159

Blackboard responded that dragmath has not been maintained for several years hence there is no fix for Java in Chrome.

Recycle bin: Extended delay in display of recycle bin link.   22/10/2018

Logged with Blackboard for investigation. Ticket #03982158

Reviewed to be functioning as expected.

Error message display when trying to access Embedded Files repository as a Student. There is a check to see if you are accessing using the "logged in as" feature. If the user is using that, then it immediately gives that message. 16/10/2018

Logged with Blackboard for investigation. Ticket #03978798

Blackboard advised that this is functioning as expected.

Course import requires number of sections in shell to match final course when using Collapsed Topics format.   19/10/2018

Logged with Blackboard for investigation. Ticket #03975657

Marked as expected behaviour on 19 Oct.

Send an email immediately functionality.   30/10/2018

Logged with Blackboard for investigation. Ticket #03975533

Patch has been retested and is functioning as expected on 30 Oct.

Course Overview On Campus block.   25/09/2018

Logged with Blackboard for investigation. Ticket #03975519

Blackboard advised that the block has been updated as part of the upgrade on 25 Sep.

Alignment issue with text on the confirmation page for sandpit creation.   24/09/2018

Logged with Blackboard for investigation. Ticket #03974433

Blackboard advised that this will require a quote on 24 Sep.

Different course shortname created if the shortname already exists.   08/11/2018

Logged with Blackboard for investigation. Ticket #03974432

Confirmed to occur on PROD on 8 Nov.

Select cohort dropdown remains expanded after selection made.   06/11/2018

Blackboard Ticket #03974430

Blackboard advised that this is expected behaviour.

Book Resource: Images are not exported from Book module to a Word document.   24/09/2018

Blackboard Ticket #03974411

This issue will not be fixed and has been reported to the plugin maintainer on 22 Oct.

StudentQuiz: Student cannot add "Calculated simple" question type in StudentQuiz.

Instructors need to enable moodle/question:movemine which is a security permission override for students enrolled in the course.

23/09/2018

Logged with Blackboard for investigation. Ticket #03974397

Case closed by Blackboard. Ticket#04132782

URL: Adding a URL with the option to display as embedded does not show website when accessing URL. Due to security reasons websites that emit the x-frame-option tag won't appear when embedded. 19/11/2018

Blackboard Ticket #03974391

Dashboard tile misalignment when course summary text present.   25/09/2018

Logged with Blackboard for investigation. Ticket #03973073

UNSW-412 was raised with Daemon for advice on 25 Sep.

Enrol User: username missing from search results in Enrol User function.   02/11/2018

Logged with Blackboard for investigation. Ticket #03963721

Patch failed re-test on 2 Nov.

McGraw-Hill plugin for Moodle.   09/10/2018

Blackboard Ticket #03947479

Blackboard advised that the plugin requires review for Moodle 3.5. Blackboard is assisting to review this plugin.

ReadingGame: Description for Reading Game in Moodle.   30/08/2018

Logged with Blackboard for investigation. Ticket #03942910

Confirmed missing due to human error on 30 Aug.

Team Evaluation: Marks do not appear on the Grades page once released.    

A Team Evaluation developer was asked to review on 2 Nov.

 

Team Evaluation: Users in another course cannot use same Questionnaire.   30/10/2018

Replication steps forwarded to a Team Evaluation developer on 29 Oct.

A Team Evaluation developer agreed that the help text isn't correct has suggested new help text on 30 Oct.

Team Evaluation: 'Randomize' button in all three 'Report Type' randomises the Questionnaire answers without prompt in Team Evaluation   30/10/2018

Replication steps forwarded to a Team Evaluation developer on 29 Oct.

A Team Evaluation developer advised that the randomise button will not appear in PROD on 30 Oct.

Team Evaluation: After grading an assignment with Team Evaluation (Beta) activated and any type of question added to Questionnaire, marks do not appear on Grades page for instructor.   06/11/2018

The issue has been reported to a Team Evaluation developer on 29 Oct.

The particular sequence of steps to replicate the issue seem to be working correctly on 6 Nov.

Team Evaluation: Cancelling an edit of 'Split 100' question in the Questionnaire with Team Evaluation appears to delete question regardless of changes made.   06/11/2018 Replication steps forwarded to a Team Evaluation developer.
Team Evaluation: Default grouping is not working in Team Evaluation.   15/11/2018

The issue has been reported to a Team Evaluation developer.

UNSW New Theme: dashboard tile misalignment when course summary text present.   30/09/2018 UNSW-412 is raised to address this issue on 25 Sep. A request has been made to proceed with a suggested fix 30 Sep.
PVCE Theme: Student details and grading information not displayed together for Assignment grading.   09/10/2018

UNSW-463 is raised to address this issue on 8 Oct.

Blackboard advised that there is a limit of 1680 pixels on the screen layout. A patch for the limit to be removed will be included in the next release.

PVCE Theme: Icons are misaligned and title is covered by page header in Book.   04/10/2018

UNSW-418 is raised to address this issue on 2 Oct.

Blackboard advised that this issue is caused by user content on 4 Oct.

PVCE Theme: Course menu block overlaps with content on page.   26/09/2018 UNSW-398 is raised to address this issue on 20 Sep. Daemon was advised to keep this ticket open on 26 Sep.

 

Resolved Issues

Issue

Resolution

Date Updated 

Status

StudentQuiz: Select all checkbox doesn't get ticked when pressed.

Resolved

16/11/18

Blackboard Ticket #04020227

Database Activity: Youtube file picker not counted as valid URL type.

Resolved

19/11/18

Blackboard Ticket #04017155

 

Patch approved on 19 Nov.

Media Collection Activity: Youtube galleries display the wrong page when creating videos after the first.

Resolved

14/11/18

Blackboard Ticket #04015143

Case closed, updates to duplicate issue Ticket: #03996392

Youtube Player: Doesn't properly display changed buttons from Replay to Play/Pause.

Resolved

14/11/18

Blackboard Ticket #04015073

Patch approved on 14 Nov.

Quiz: Can't change from deferred feedback to immediate feedback after saving quiz.

This is actually working as designed. To have the feedback immediately shown during the attempt, the relevant settings should be ticked in the Quiz Settings / Review Options.

12/11/18

Blackboard Ticket #04011750

Assignment Activity: PDF is not being generated for submitted assignments.

Applied configuration for document converter which resolves issue.

5/11/18

Blackboard Ticket #04011694

Quiz: When time expires, the setting "attempts must be submitted option" is not honoured.

This is actually working as designed. The setting will control only if the user has logged out during the quiz attempt and logged back in after the time period elapse.

12/11/18

Blackboard Ticket #04011674

Accepted Blackboard's response on 12 Nov.

Database: Stack trace error appears when adding an entry to a database with no fields as a student.

There needs to be fields in the database before it can be used by students.

7/11/18

Blackboard Ticket #04010528

Accepted Blackboard's response on 7 Nov.

Badge: Cannot add profile criteria to badge.

This is a criteria for a site-level badge, not a course one.

5/11/18

Blackboard Ticket #04008064

Accepted Blackboard's response on 5 Nov.

Moving Section: Edit section name button disappearing when moving section.

Resolved

19/11/18

Blackboard Ticket #04008095

Patch approved on 19 Nov.

Repositories: ADFAEquella repository visible to students.

Resolved

6/11/18

Blackboard Ticket #04012686

Patch approved on 6 Nov.

Activity Completion: Stack trace when bulk editing activity completion.

Resolved

7/11/18

Blackboard Ticket #04010495

Patch approved on 7 Nov.

Course Overview On Campus block: New term codes required for 3plus.

Resolved

18/11/18

Blackboard Ticket #04004972

Patch approved on 18 Nov.

Course Overview On Campus block: Courses in terms not displayed on Course Overview On Campus block.

Resolved

6/11/18

Blackboard Ticket #03987708

Patch approved on 6 Nov.

Wiki: Creole format wiki page creole edit toolbar appears along with TinyMCE editor.

Resolved

7/11/18

Blackboard Ticket #04008107

Patch approved on 7 Nov.

Scheduler: Captcha fails irrespective of the number of correct iterations selected in Scheduler.

Reconfigured with correct details.

7/11/18

Blackboard Ticket #04004047

Patch approved on 7 Nov.

Questionnaire: Stack trace when submitting a Questionnaire with no answer.

Resolved

7/11/18

Blackboard Ticket #04004061

Patch approved on 7 Nov.

StudentQuiz - STACK question type: Emoji is displayed when answer of a STACK question is invalid.

Resolved

7/11/18

Blackboard Ticket #03974425

Patch approved on 7 Nov.

Personalised Learning Designer tool: Not enabled for instructor role.

Resolved

9/11/18

Blackboard Ticket #04002881

Patch approved on 9 Nov.

Blackboard Ally Plugin: Not enabled in Moodle Stage.

There was a configuration issue with the integration on the testing environment but it has been resolved.

9/11/18

Blackboard Ticket #04011594

Confirmed working on 9 Nov.

Request made to ensure Ally is configured in PROD for the upgrade on 9 Nov.

Send an Email tool: Send an email comma and semicolon separators not functioning.

Resolved

30/10/18

Blackboard Ticket # 04000379

Patch approved on 30 Oct.

Bluepulse: Bluepulse activity LTI error.

Resolved

19/10/18

Blackboard Ticket # 03998677

 

Updates to the config passed testing.

Moodlerooms Forum: 

RSS block does not read from the Moodlerooms forum RSS feed.

Resolved

24/10/18

Blackboard Ticket # 03997598

Patch approved on 24 Oct.

Bulk LTI Creation tool: 

LTI Creation report error thrown.

Resolved

7/11/18

Blackboard Ticket # 03998805

Patch approved on 7 Nov.

Team Evaluation: Marks do not appear on the Grades page once released.

A Team Evaluation developer asked whether a deadline was set in the Team Eval settings. It was confirmed by a tester.

6/11/18

A Team Evaluation developer was asked to review on 2 Nov.

Confirmed that the issue passed on 6 Nov.

UNSW New Theme: Not all emoticons are displayed in TinyMCE editor.

Resolved

1/11/18

UNSW-483 is raised to address this issue on 29 Oct.

Daemon advised the fix is in version 5.0.1 on 1 Nov.

UNSW New Theme: Questions display table columns overlap in portrait mode for StudentQuiz.

Resolved

30/10/18

UNSW-482 is raised to address this issue on 29 Oct.

Daemon advised the fix is in version 5.0.1 on 30 Oct.

UNSW New Theme: Images in Recent files displayed as overlapping in File Picker.

Resolved

31/10/18

UNSW-481 is raised to address this issue on 15 Oct.

Fix has passed testing on 31 Oct.

UNSW New Theme: Turn Theatre Display On button covers text in OU Wiki.

Resolved

30/10/18

UNSW-480 is raised to address this issue on 15 Oct.

Daemon advised that the fix is in version 5.0.1 on 30 Oct.

UNSW New Theme: Image to replace random banner image for courses listed on Course Overview page.

Resolved

8/10/18

UNSW-458 is raised to address this issue on 8 Oct.

Re-tested and confirmed fixed on 17 Oct.

UNSW New Theme: 

"Edit" button appears at the bottom of the Label after Label is created.

Resolved

26/9/18

UNSW-411 is raised to address this issue on 25 Sep.

An explanation of the layout was provided and deemed acceptable. Case closed on 26 Sep.

UNSW New Theme: Maximise search fields.

Resolved

17/10/18

UNSW-395 is raised to address this issue on 11 Sep.

Re-tested and confirmed fixed on 17 Oct.

UNSW New Theme: Enlarged Media gallery icon.

Resolved

19/10/18

UNSW-410 is raised to address this issue on 11 Sep.

Fix has passed testing on 19 Oct.

PVCE Theme: Displayed grey block when log in as test student.

Resolved

23/10/18

UNSW-478 is raised to address this issue on 11 Oct.

Patch approved on 23 Oct.

PVCE Theme: Overlapping blocks and fields in OU Blog.

Resolved

23/10/18

UNSW-477 is raised to address this issue on 11 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of fields and page header when searching Forum.

Resolved

23/10/18

UNSW-476 is raised to address this issue on 11 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of icons in display of Badges.

Resolved

11/10/18

UNSW-475 is raised to address this issue on 11 Oct.

Daemon advised that a fix is in version 2.0.0 on 11 Oct.

PVCE Theme: Page header not displayed properly for Reading Game.

Resolved

23/10/18

UNSW-474 is raised to address this issue on 10 Oct.

Patch approved on 23 Oct.

PVCE Theme: "Enrolment details" icons are of wrong colour when managing

Resolved

5/10/18

UNSW-473 is raised to address this issue on 9 Oct.

Fix has passed testing on 5 Nov.

PVCE Theme: Overlapping icons in sections headings on course page

Resolved

23/10/18

UNSW-472 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Display issue in Section menu when setting up Assignment with marking guide.

Resolved

23/10/18

UNSW-471 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Incorrect colour of Course menu block when docked.

Resolved

9/10/18

UNSW-470 is raised to address this issue on 8 Oct.

Daemon advised that a fix is in version 2.0.0 on 9 Oct.

PVCE Theme: Misaligned Image and editor in Quiz attempt interface by Student.

Resolved

23/10/18

UNSW-469 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of Section menu, buttons and fields in Response history of Quiz.

Resolved

23/10/18

UNSW-468 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Grades report in UNSW Workshop is not fully displayed.

Resolved

23/10/18

UNSW-467 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Unable to view full message in editor in Dialogue.

Resolved

23/10/18

UNSW-466 is raised to address this issue on 8 Oct.

Fix has passed testing on 23 Oct.

PVCE Theme: Long activity name not displayed fully for Student in Section Menu.

Resolved

23/10/18

UNSW-465 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of Search field, Search button and content in gallery of Media Collection.

Resolved

23/10/18

UNSW-464 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Buttons too close in course backup interface

Resolved

23/10/18

UNSW-461 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of headers and icons, overlapping blocks in Turnitin v2 assignment.

Resolved

23/10/18

UNSW-460 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Section menu is not displayed correctly setting up rubrics in Assignment.

Resolved

23/10/18

UNSW-459 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misalignment of Search field and Search button in gallery of Media Collection.

Resolved

23/10/18

UNSW-457 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Assessment form in UNSW Workshop is cut off.

Resolved

23/10/18

UNSW-456 is raised to address this issue on 8 Oct.

Patch approved on 23 Oct.

PVCE Theme: Misaligned icons in UNSW Workshop grades report.

Resolved

23/10/18

UNSW-455 is raised to address this issue on 4 Oct.

Fix has passed testing on 23 Oct.

PVCE Theme: Overlapping block in Team Builder.

Resolved

23/10/18

UNSW-453 is raised to address this issue on 4 Oct.

Fix has passed testing on 23 Oct.

PVCE Theme: Unable to view the cancel button when accessing Voice Thread.

Styles of this VoiceThread embed are fully controlled by the plugin.

9/10/18

UNSW-432 is raised to address this issue on 2 Oct.

No longer found to be an issue on 9 Oct.

PVCE Theme: Different height of Search field and Search button in Glossary.

Resolved

23/10/18

UNSW-431 is raised to address this issue on 2 Oct.

Fix has passed testing on 23 Oct.

PVCE Theme: Unable to select Mode of attempt for SCORM when screen is small.

Resolved

23/10/18

UNSW-430 is raised to address this issue on 2 Oct.

Fix has passed testing on 23 Oct.

PVCE Theme: Unable to identify theme and overlapping headers in Chat.

Resolved

23/10/18

UNSW-429 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Duplicated title "Overview of students" in Completion Progress block.

Resolved

23/10/18

UNSW-424 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Enlarged media gallery button in editor when updating Wiki settings.

Resolved

23/10/18

UNSW-423 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Block overlaps Feedback setup interface.

Resolved

23/10/18

UNSW-422 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Block overlaps Dialogue setup interface.

Resolved

23/10/18

UNSW-421 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Enlarged eye icon when setting up restrictions and enlarged media gallery button in editor when managing courses settings.

Resolved

23/10/18

UNSW-420 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Block overlaps file upload interface.

Resolved

23/10/18

UNSW-419 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Wrong course menu colour.

Resolved

23/10/18

UNSW-416 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Overlapping blocks when accessing assignment.

Resolved

23/10/18

UNSW-415 is raised to address this issue on 2 Oct.

Patch approved on 23 Oct.

PVCE Theme: Uneven spacing for options in user block.

Resolved

23/10/18

UNSW-409 is raised to address this issue on 24 Sep.

Patch approved on 23 Oct.

PVCE Theme: Missing "Turn Theatre Display On" button when accessing Wiki.

Resolved

23/10/18

UNSW-408 is raised to address this issue on 24 Sep.

Patch approved on 23 Oct.

PVCE Theme: Missing "Turn Theatre Display On" button and default HTML format not functioning in Wiki.

Resolved

23/10/18

UNSW-407 is raised to address this issue on 24 Sep.

Fix has passed testing on 23 Oct.

PVCE Theme: Image embedded in HTML block does not resize.

Resolved

23/10/18

UNSW-406 is raised to address this issue on 24 Sep.

Fix has passed testing on 23 Oct.

PVCE Theme: Image file overlaps other files in folder in file picker.

Resolved

23/10/18

UNSW-405 is raised to address this issue on 20 Sep.

Fix has passed testing on 23 Oct.

PVCE Theme: Misaligned completion tick boxes when accessing Attendance.

Resolved

23/10/18

UNSW-404 is raised to address this issue on 20 Sep.

Fix has passed testing on 23 Oct.

PVCE Theme: Overlapping blocks and fields in Attendance.

Resolved

23/10/18

UNSW-403 is raised to address this issue on 20 Sep.

Fix has passed testing on 23 Oct.

PVCE Theme: Overlapping blocks, missing scroll bar and buttons are merged in Participants page.

Resolved

23/10/18

UNSW-402 is raised to address this issue on 20 Sep.

Resolved on 23 Oct.

PVCE Theme: Small interface for uploading files via legacy course files.

Resolved

23/10/18

UNSW-401 is raised to address this issue on 20 Sep.

Patch approved on 23 Oct.

PVCE Theme: Embedded theBox video is not displayed in discussion forum.

Resolved

27/9/18

UNSW-400 is raised to address this issue on 20 Sep.

Case closed on 27 Sep.

PVCE Theme: Missing "Turn Theatre Display On" button when accessing a Page.

This functionality is not implemented in the PVCE theme.

26/9/18

UNSW-399 is raised to address this issue on 20 Sep.

Case closed on 26 Sep.

PVCE Theme: Course menu block is overlapped by content on page.

Resolved

23/10/18

UNSW-397 is raised to address this issue on 17 Sep.

Patch approved on 23 Oct.

PVCE Theme: Issues with logo sizes and incorrect alignment of text when adding a page resource.

Resolved

23/10/18

UNSW-396 is raised to address this issue on 24 Sep.

Patch approved on 23 Oct.

STACK question type: Submitting a correct answer gives a TEST_FAILED message in feedback on PROD.

Resolved

27/11/18

Logged with Blackboard for investigation. Ticket #04028435

Blackboard requested to make a configuration change to the maths processing engine (maxima).

The issue is resolved.

There is an extra dot point with blank text in the Wiki Index

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03994052

Patch approved on 6 Nov.

Team Builder: "Assign Randomly" no longer works after teams are reset in Team Builder

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03994049

Patch approved on 25 Oct.

Forum: Editor is not available in Forum

Resolved

10/11/18

Logged with Blackboard for investigation. Ticket #03994006

Patch applied and tested successfully on 10 Nov.

Progress Bar block: Progress Bar block student's name is overlapped with other field

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03993967

Patch approved on 23 Oct.

Legacy course files: Legacy course files display with file details Images are overlapping on Safari

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03993962

Patch approved on 23 Oct.

Cengage Webservice: The user is not allowed for this service

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03992468

Case closed by Blackboard on 23 Oct.

H5P: Display error when uploading example file from H5P.org

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03992446

Blackboard responded that only a sysadmin or Manager role can upload files.

Test Users block: Test Users block creates Test Students starting from 0 instead of 1.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03988629

Patch approved on 23 Oct.

Technical information and warning displayed on course backup page.

Resolved

22/10/18

Logged with Blackboard for investigation. Ticket #03988621

Blackboard advised that the debugging messages will not appear in PROD.

Errors displayed when selecting "Socialwall" course format.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03987833

Patch applied and tested successfully.

File size in Private files displayed for Manager role.

Resolved

22/10/18

Logged with Blackboard for investigation. Ticket #03987746

Blackboard responded that the Private Files area is based on the users permissions, not course permissions.

Re-tested successfully.

Error in Help text for Originality Report option in Turnitin v2 Assignment.

Resolved

24/10/18

Logged with Blackboard for investigation. Ticket #03987738

Patch applied and tested successfully.

Uploaded image in Course summary is not displayed in Course Overview block.

The test did not put the image in "Course summary files" to be displayed on the Course Overview block.

7/11/18

Logged with Blackboard for investigation. Ticket #03987703

Retested successfully.

Wrong results displayed for Questionnaire.

Resolved

16/10/18

Logged with Blackboard for investigation. Ticket #03986040

Patch applied and tested successfully.

Error occurs when selecting the various grading actions in Assignment.

Resolved

31/10/18

Logged with Blackboard for investigation. Ticket #03986033

Patch approved on 6 Nov.

Gradebook: Changing the "Grade Type" of a Gradebook category to "Text" errors.

Resolved

17/10/18

Logged with Blackboard for investigation. Ticket #03984771

Patch applied and successfully tested on 17 Oct.

Media Collection: Instructor cannot review/grade student assessments.

Resolved

16/10/18

Logged with Blackboard for investigation. Ticket #03947431

Patches approved and successfully tested on 16 Oct.

Activity Results block: Stack trace when configuring Activity Results block.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03985904

Patch applied and tested successfully.

Collect block and Section links block missing from Blocks dropdown.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03983552

Re-tested and passed on 23 Oct.

Unable to configure Notification and Message preferences in Moodle Messaging.

Resolved

12/10/18

Logged with Blackboard for investigation. Ticket #03982164

Blackboard found that the tester's account has 'Disable notifications' ticked.

The alternate text for the inserting a graph in text editor icon in Editor is not meaningful.

Resolved

17/10/18

Logged with Blackboard for investigation. Ticket #03978802

Patch applied and tested, and is confirmed to be fixed.

Team Builder: Options in creating a new criterion increase when switching questions.

Resolved

17/10/18

Logged with Blackboard for investigation. Ticket #03978795

A patch has been applied and tested successfully on 17 Oct.

Team Builder: Unable to randomly assign to teams in Team Builder after clicking on reset teams.

Resolved

24/10/18

Logged with Blackboard for investigation. Ticket #03978793

A patch has been tested and confirmed working.

Errors thrown in Forum student view.

Resolved

2/10/18

Logged with Blackboard for investigation. Ticket #03978791

Blackboard responded that this is expected behaviour as the course is hidden.

Ally Plugin: Not enabled in Interimtest.

Resolved

9/10/18

Logged with Blackboard for investigation. Ticket #03978754

Blackboard responded that they have configured the Ally plugin on 9 Oct.

Collaborate Ultra: Wrong Collaborate Ultra thumbnail image.

Icon updated and confirmed to display.

4/10/18

Logged with Blackboard for investigation. Ticket #03977282

Blackboard advised the icon is not set.

Stack trace appears briefly when changing theme in a chat window.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03976441

Patch has been retested successfully on 23 Oct.

Dummy students can change their First Name and Last Name.

Resolved

17/10/18

Logged with Blackboard for investigation. Ticket #03974436

Blackboard advised that this is functioning as expected on 17 Oct.

Grades section disappears when editing Database settings.

A Rating Aggregate type has to be selected before saving the activity.

24/9/18

Logged with Blackboard for investigation. Ticket #03974434

Blackboard responded with a suggestion on 26 Sep.

Select user dropdown stuck on "Too many users (>100) to show" message when enrolling cohorts.

Resolved

6/11/18

Blackboard Ticket #03974428

Patch approved on 6 Nov.

STACK question: Emoji is displayed when answer of a STACK question is invalid.

Resolved

7/11/18

Logged with Blackboard for investigation. Ticket #03974425

Patch approved on 7 Nov.

URL: Choosing a youtube link with the choose a link button gives you a link in the wrong format when adding a URL module.

Resolved

18/10/18

Logged with Blackboard for investigation. Ticket #03974394

Fix has passed testing on 18 Oct.

Dropbox: Unable to upload files via Dropbox.

Resolved

23/9/18

Logged with Blackboard for investigation. Ticket #03974388

Adding or editing a LR+ link: Clicking on save and display doesn't automatically open the link as a pop up but opens a new browser tab with a link to open the tool.

Click on the link on the page that is displayed.

13/9/18

This issue has been reported to Blackboard and determined to be expected behaviour MDL-59668. Ticket #03941083.

Participants page: Enrolled users page is redirected to Participants page.

Resolved

23/8/18

Logged with Blackboard for investigation. Ticket #03941094

Blackboard responded that the Enrolled users and participants pages were combined in Moodle 3.4 on 23 Aug

Displayed image on search results page.

Due to a file uploaded to Description > Course summary file in the course settings.

17/10/18

Logged with Blackboard for investigation. Ticket #03941082

Blackboard responded with an explanation.

Layout of courses in Course Overview block.

Resolved

17/10/18

Logged with Blackboard for investigation. Ticket #03936861

Patch applied to Interimtest on 17 Oct.

Moodle WYSIWYG content reporting (for Ally)

Resolved

29/8/18

Logged with Blackboard for investigation. Ticket #03945790

Blackboard responded that it should be available in 3.5 on 29 Aug.

Deprecated Moodlerooms forum.

Resolved

20/8/18

Logged with Blackboard for investigation. Ticket #03936841.

The error is no longer displayed and Moodlerooms forum works as expected.

Resolved.

Media Collection: Error appearing when attempting to view a video item in Media Collection activity in Moodle.

Resolved

23/10/18

Logged with Blackboard for investigation. Ticket #03909513

Patch approved on 23 Oct.

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Page last updated: Monday 13 March 2023