This page outlines current known issues with TELT Systems and recommended workarounds.
Moodle
If you are experiencing an issue with Moodle that is not listed below, please contact us.
For assistance with workarounds, please refer to our help guides for staff and students.
Issue | Workaround | Date Updated | Status |
---|---|---|---|
Activity / Grade book: creation of activities in courses takes a long time It may take a long to create activities that need to be graded in a Moodle course, after pressing save and display, for courses which have a large number of graded activities and attempts. |
Remove all unnecessary graded items in the grade book setup page so they are not included in any grade book recalculation when adding new activities. (e.g. h5p videos, audios, forums) You can create a new category for non-assessed items in the grade book and add activities there. |
19/01/2024 | Logged with Open LMS: ticket 290482 |
Content Bank: Replacing H5P content does not immediately update the “Access the H5P file in the content bank“ link | May occur in very rare circumstances when add H5P file from the content bank. delete the file attached from the content bank and re-upload file or delete the activity and select new item from content bank | 19/01/2024 | Logged with Open LMS ticket 255687 - Closed unable to reliably replicate the issue. |
Live Poll: copy of live poll fails with Exception - Class "\mod_livepoll\result\_strategy" not found | Edit the copy and just save and display | 10/07/2023 | Logged with Open LMS ticket 277271 |
Workshop UNSW calibration does not generate if example submissions are equal to 'Number of examples' option Staff must provide more example submissions than is specified in 'Number of examples' unless set to 'All' |
To allow calibration to generate in this situation, staff can do any of the following
|
12/1/2022 | Logged with OpenLMS Request #127048 |
Atto H5P embed provides error message when embedded in quiz H5P content that is embedded within a quiz question via the ATTO text editor button does not display to students |
H5P content can still be embedded into quizzes via iframe: 1. Create a H5P activity in the course, ensure 'Embed button' is enabled in the H5P Options. 2. Set the H5P activity to 'Make available but not shown to students' in the common module settings. For additional security, apply the same restrict access to the quiz 3. Save the H5P activity and open the activity page. Click the embed button on the H5P content and copy the embed code 4. Go to the Quiz question and open the HTML editor tool within the text editor. Paste the embed code |
09/12/2021 | Moodle core issue, tracker: MDL-69290 |
Grades appear as 'Error' for students in Gradebook: Rare occurrence where you observe a grade column in Gradebook displaying 'Error' instead of student grades. |
|
24/9/2021 | |
Self-Enrolment: The message "Enrolment is disabled or inactive" is displayed when a user attempts to self-enrol into a course. The message is displayed when the user's enrolment has expired. |
There are two options. 1. Instructor submits a request for a new self-enrolment key to be created. 2. Super TELT Admin manually corrects the user's inactive account. |
17/9/2021 | |
Gradebook import: Gradebook categories and items are not imported for some courses. It is expected behavior that import will only copy categories and items when copying an entire course. |
The entire course (including all activities) must be imported to bring over gradebook categories and items. It is not recommended to import Turnitin activities as it will duplicate them, in this case, the gradebook will need to be manually recreated. If a gradebook structure is commonly used, you can create it in a blank sandpit. This sandpit can be completely imported into any course to bring over the gradebook. |
18/5/2021 |
This is expected behavior. A feature request may be raised to implement a new feature to copy gradebook items |
Activity displays as 'Not attempted' to students: Activities with a 'restrict access' restriction set will display as 'Not attempted' to students if they do not have access to the activity regardless of their actual submission status. | The eye icon may be clicked when setting up a 'Restrict access' to hide the activity from students if they do not have access. | 25/03/2021 |
Logged with OpenLMS Request #123685 This issue will not be fixed. |
Login Issues: There was a problem logging you in, please contact your administrator |
This error is displayed if you are not enrolled in a course for a recent term or semester in myUNSW. Please talk with your school or faculty (and/or the Nucleus Student Hub) and check your enrolment status is correct. If you are enrolled in the course Faculty of Engineering Industrial Training please contact the UNSW Engineering Industrial Training Office. |
19/04/2021 | |
Grader report: Student names do not remain visible if you scroll to the right for course with large numbers of activities. | Reduce the width of the browser window and the student names will stick on the page and be visible while scrolling. | 18/05/2020 | Logged with Daemon for investigation UNSW-644 |
Media Collection: Galleries in carousel view may look like they are empty, but gallery contents are actually over to the far right of the page |
Collections can be changed to "Grid" view by the initial creator of the collection:
|
7/05/2020 | Logged with Daemon for investigation UNSW-644 |
Text Content: HTML pre tags with large amounts of text may cause the page to scroll horizontally. | Replace the <pre> ... </pre> element with <span style="white-space: pre-wrap;"> ... </span> | 6/05/2020 | Logged with Daemon for investigation UNSW-644 |
Media Collection Activity: The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked. |
This issue can be fixed by selecting the gallery manually. | 05/06/2019 | This issue will not be fixed. |
H5P: H5P activities should be used to engage students with activities and to enhance interactivity in the course. |
We do not recommend the use of H5P activities for assessments that could earn grades for students. | 28/05/2019 | This issue is on the H5P roadmap to be addressed in the future |
Image icon issue: Banner icon observed while uploading images through theBox repository under Course administration. |
27/05/2019 | This issue will not be fixed. | |
Sharing Cart: Instructors when copying activities/resources will always contain user data. |
To ensure user data is not copied across, for applicable activities;
|
13/05/2019 |
Fixed as part of May Moodle release. UNSW3-695 |
Forum Activity: YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed. |
Currently no workaround. | 29/03/2019 | This is not currently planned to be fixed. |
H5P: |
Currently no workaround. | 18/03/2019 |
Issue has been raised with Moodle Support. Bugfix patch (UNSW3-677) is scheduled for 03/04/2019. |
Turnitin Plagiarism Plugin: Students cannot view submitted paper or similarity report. |
Currently no workaround. | 22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
Turnitin Plagiarism Plugin: Instructor cannot view the similarity score in the grading screen until the due date. |
Instructors can access an individual student’s similarity report before the due date via the Feedback Studio. |
22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
Turnitin Plagiarism Plugin: Students can resubmit an assignment when the assignment settings do not allow resubmission. |
Currently no workaround. | 22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
Turnitin Plagiarism Plugin: Instant similarity reports are generated for submissions even after the third attempt. |
Currently no workaround. | 22/10/2018 |
Currently students cannot see their similarity reports hence they cannot game the system with frequent resubmissions. |
Turnitin Plagiarism Plugin: Students can resubmit even after the due date. |
The Moodle assignment settings override the Turnitin settings. Setting the due date and the cut-off date to the same date in the assignment (not Turnitin) will prevent resubmission after the due date. |
22/10/2018 | Issue has been raised with Turnitin and Moodle support. |
Turnitin Plagiarism Plugin: Instructor cannot view Peermark. |
Currently no workaround. | 22/10/2018 |
There will be no impact to students or marking as currently Peermark cannot be enabled when the assignment is set up. |
Turnitin Plagiarism Plugin: Students are unable to view rubrics. |
Attach a PDF copy of the rubric to the assignment for students to access. | 22/10/2018 |
Issue has been raised with Turnitin and Moodle support. |
Course Contact Tool: |
This can be resolved by an Instructor or TELT Admin following these steps: 1) Delete existing course contact link |
25/07/2018 | Please use the workaround. The tool is currently being scoped for a redesign. |
Moodle StudentQuiz Activity: If an 'Essay' type question is created in a quiz, when attempting to complete the quiz, no "Next" or "Finish" button is shown on screen and users cannot progress. | When adding the StudentQuiz activity, under Advanced Settings for allowed question types manually select all applicable options omitting the 'Essay' option. | 18/05/2018 | This is not currently planned to be fixed. |
Moodle course overview - performance issues when users are enrolled in a large number of courses as an instructor. | Don't enrol in courses unless you are an instructor in that course. Administrative users can access course without enrolling. | 12/03/2018 |
Moodle HQ are working on performance improvements MDL-61384 and MDL-55611 |
Moving inserted videos in Moodle from theBox: Within 'settings', if you click the option to move the content, upon the page refreshing, the media player generated changes and displays larger in size. | A manual refresh of the browser is required before the appropriate media player is generated and displayed in its new position. | 26/02/2018 | This is not currently planned to be fixed. If experienced please refresh the browser as per the workaround. |
ogttUser Synchronisation Issue (myUNSW / Moodle): There is currently an issue affecting the synchronisation of staff and students from myUNSW to Moodle for Semester 1 2018 courses. Anyone who already had access won't be affected. | No Workaround. | 08/02/2018 | Blackboard have implemented a fix which will be deployed in the February Moodle release. Issue will be resolved on the 15th February. Ticket #03061498. |
Share codes for MP3: Adding MP3 content in Moodle using Share Code's from theBox will not generate a working media player. | Insert MP3 content from theBox via embed code instead. | 03/01/2018 | Investigated by Blackboard. Ticket #465516 |
Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" may in some cases, cause older content to auto download. | Insert content into Moodle using theBox embed codes. | 28/02/2018 | Developers are aware of this issue and are working to apply a fix as soon as possible. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against the best assessment. | 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR 2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity. |
23/10/2017 | Currently being investigated by Netspot. Ticket #: 413044 |
Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the grade book. | Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report or as an import. Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase. |
23/10/2017 | Currently being investigated by Netspot. Ticket #: 413044 |
Gradebook import: xlsx and xml files are not able to be imported. | Export and import .csv files only. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution. |
Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956 |
Moodle Quiz: Editing a close type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question. |
Best practice is to not edit quiz questions after the quiz has become live in your course. If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" |
17/10/2017 | Moodle HQ is aware of the issue MDL-52703 but there is no current schedule for a fix to be implemented. |
Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle. | Use a different internet provider if possible, perhaps from the UNSW Campus. | We recommend contacting your internet service provider so that they can identify and resolve the issue. | |
Choice activity: If you limit the number of responses allowed you receive an error “This choice is full and there are no available places” (MOOD-5522) | Do not limit the number of responses to the choice activity. | 14/11/2017 | Currently a known issue. Moodle HQ tracker issue: MDL-56881 |
OU Wiki: images and other media inserted in heading text in sections causes an error when clicking on "Edit section" link. | Highlight the image or media that has been tagged incorrectly and set back to paragraph formatting before saving. | 9/11/2017 | This issue has been reported to Blackboard. Ticket #463947 |
Embeded videos: Users are able to play an embedded video even when there are
restrictions in place for an activity/resource.
|
Manually hide the restricted activitie/resource that require restrictions. | 27/10/201 | This issue has been reported to Blackboard. Ticket #: 463501 |
Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript. | Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved. | 23/10/2017 | This issue has been reported to Blackboard. Ticket #: |
Advanced Forum: The reset table preferences button does not stick (MOOD-4389). | Manually show the column again rather than clicking the reset table link. | 23/10/2017 | This issue has been identified by Moodle and is being looked at under MDL-41730. |
Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. | The issue is sporadic. Click the file or folder again. | This issue has been reported to Blackboard. Ticket #: 448597 | |
Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 |
Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 |
Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. | There is no current workaround available. | 17/10/2017 | This issue has been reported to Blackboard to develop a fix. Ticket #: 448074 |
Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available. |
Other forum types do not have this issue. |
17/10/2017 | This issue has been reported to the developer in Netspot. Ticket #: 438804 |
Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded" | Attempts that are not yet graded must be done so manually. | 17/10/2017 | Currently being investigated by our developer on Blackboard ticket #: 446067. |
Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button. |
Option 1: Drag and drop your file into the uploader instead of clicking Select your file. Option 2: Change the drop-down beside File name to All files. Option 3: Use a different browser. |
Currently being investigated by our developer on Blackboard ticket #: 445853. | |
Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. | Use a supported operating system and browser. | This is an iOS issue that may be fixed through future updates. | |
Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students. |
1) Avoid using the grid format 2) Change your course format to the topic or weekly format if you are already using it. |
Grid format developer is currently updating the plugin to improve accessibility. Moodle tracker issue: CONTRIB-3240. | |
Gradebook: When working with the grade book in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filtered in tab 1 has caused updates not reflected in tab 2. | Do not use multiple tabs when working with the grade book. | 17/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306 |
IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) | There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation. | Currently a known issue. |
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Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. | There is no current workaround available. | 23/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-26363 |
Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. | There is no current workaround available. | 23/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-35325 |
Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case, if a marker gives a 0/0 mark for the first section the total calculates incorrectly. | The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example, Student J: (-/0) + 12/20 = 60% (correct) Student C: 0/0 + 12/20 = 300% (incorrect) |
23/10/2017 | We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. |
Moodle Mobile App: Unable to add audio-only content as student. | There is no current workaround available. | This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery. | |
Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5. | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462 | |
Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) | If you need to post videos on YouTube, use a desktop browser. | 24/10/2017 | The mobile version of the YouTube website does not provide access to the embed code. |
Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113 | |
Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) | There is no current workaround available. | MapleTA is not integrated with Moodle. | |
Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) | Use the mobile theme to grade the assignment instead of the Moodle Mobile app. | Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640 | |
iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) | Rename each file before upload from the Camera Roll. | 24/10/2017 | This is a limitation of the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg". |
Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385 Unresolved |
Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) | The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode. | 24/10/2017 | |
Moodle Mobile App: Unable to complete enrol cohort as a Manager (MOOD-2316) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999. | |
Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) | There is no current workaround available. | Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 | |
Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) | There is no current workaround available. | This is a limitation of the Moodle Mobile app. | |
Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574 | |
Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) | There is no current workaround available. | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999 | |
Voice Podcaster subscription returns blank page (MOOD-2815) | Use an alternative browser. | This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported. | |
Course Menu block: Error message with custom link setting in Course Menu block (MOOD-2866) | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: Moodle Tracker issue: CONTRIB-5534 |
MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad. |
Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default. You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically. |
24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489 Expected behaviour and is not intended to be resolved. |
Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212 |
Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. | There is no current workaround available. Users may wish to access SCORM packages using a wired connection. | 24/10/2017 | There are discussions on this issue here. |
YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported. YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle. |
To add a YouTube video to your course, navigate to YouTube first and search for your video. Once you have found your video, copy the URL from the address bar (the URL looks like this) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. | 24/10/2017 | Currently being investigated by Netspot. Ticket #: 434466. |
Cannot load Voice Authoring applet due to Java security settings in the browser (MOOD-3555, MOOD-3557) | Use an alternative browser. | This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported. | |
UNSW New theme: MOOD-8401 Issue 2 - Chat scrolls up when typing in Message | This is a Safari specific issue and will not be resolved. | 16/10/2019 | Logged with Daemon for investigation. UNSW-552 |
Open Forum: large forum freezing |
The suggested workaround is to change the site-wide setting to only display 25 posts per page to reduce performance issue when bookmarking and substantive are ticked. |
25/12/2019 |
logged with Blackboard case #04497230 |
Resolved Issues
Issue | Workaround | Date Updated | Status |
---|---|---|---|
Moodle Enhance Toolbar: Invalid parameter value detected | Adjust items one at a time. Also affects the use of sharing cart. | 11/07/2023 | Theme issue UNSW-1022 resolved. |
Quiz We have been notified of issues with Moodle Quiz on courses using Moodle Enhance theme. These issues affect quiz questions (essay, drag and drop), the timer, and the saving of student responses. |
Turn off Browser security for the quiz | 17/03/2023 | Resolved OpenLMS ticket #266719 |
Error in creating groups and assigning users to groups when uploading from a CSV file The error message '"" is not a valid field name' is displayed when attempting to import groups from a CSV file |
Groups can be created and users assigned to groups manually via the Groups page for the course | 09/02/2022 | Resolved OpenLMS Request #237600 & #238471 |
Quiz: Download essay submissions does not download if quiz only contains random questions containing essays and no individual essay questions in the quiz |
At least one single essay question should be included in the quiz if the 'download essay submissions' is to be used alongside randomised questions. There is no workaround after the quiz is attempted. |
26/8/2021 |
Resolved OpenLMS Request #117198 Resolved in Client Release 7 |
Team Builder: Long text or text containing quotation marks in questionnaire responses causes the questionnaire not to save | Responses need to be shortened o ~150 characters & quotation marks removed. Additional information can be provided in the 'Question' text. | 18/02/2021 | Resolved OpenLMS Request #120528 |
Login Issues: unable to login to Moodle: There was a problem signing you in, please contact your administrator. Exact error displayed may vary. | Please contact the IT Service Desk and report the Moodle login issue and a data related issue with your account will be corrected. | 22/02/2021 | Resolved OpenLMS Request #123022 |
Login Issue: Exception - Argument 1 passed to core\session\manager::login_user() must be an instance of stdClass | If you are not enrolled in course for the current term/semester, please check your enrolment status with your faculty. | 22/02/2021 | Resolved OpenLMS Ticket #123143 |
UNSW Workshop: Error occurs when saving example submission when only file submission is enabled. The changes are still saved. |
Enable the 'Online Text' submission type within the workshop activity's submission settings when creating example submissions. This can be disabled once the example submissions are created. |
8/4/2021 | Resolved in Client release OpenLMS case #123465 |
Quiz: Some students appear as 'in Progress' status in the quiz reports even after their time limit runs out and their submission automatically submitted |
Course Instructors can refresh the students status by: 1. Log in as the student 2. Open the quiz to view the attempt |
14/01/2020 | Resolved via OpenLMS case #120263 |
Moodle Media: theBox videos inserted via insert moodle media play in the flash player in some browsers. | 4/01/2021 | Resolved via OpenLMS. Ticket 121215 | |
H5P: When selecting the type of interactive content the width of the page is too small | 7/05/2020 | Daemon resolved. ticket UNSW-645 | |
URL to Course Content: Error message occurs when using a URL to access an activity whilst not logged into Moodle. |
The error does not appear if the user has logged into Moodle beforehand. There is no workaround at this time. |
20/02/2020 |
Blackboard resolved. Ticket #04404946. |
Ally Plugin Display issue: Ally Plugin is causing multiple display issues within Moodle courses. | Blackboard has disabled the plugin site-wide until they find a resolution for this issue. | 9/08/2018 | Blackboard resolved ticket #03906017 |
Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event. | Resolved. | 20/07/2018 | Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. |
Sync delay for Staff Enrolment via myUNSW: Staff enrolment into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. |
Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. | 19/07/2018 |
Blackboard resolved ticket # 03496709 |
H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. | Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. | 07/05/2018 |
Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 |
Moodle Quiz activity: Text and Icons overlap each other in quiz questions | No workaround. | 07/05/2018 | UNSW theme developer resolved this issue. Ticket UNSW-388 / UNSW3-350 |
HTML Editor - Insert Moodle Media Slider does not work: When inserting a video via the Insert Moodle Media button, staff/students can control the size of the video using a slider. The slider is not currently working, the video instead defaults to one size. | You can instead set the video size by clicking the "show html" button, denoted by <> in the menu, and then change the height/width pixels to your desired preference. Note, if you enter a pixel size which isn't in the correct ratio, the player will load a video player in the correct ratio as close as it can to what you entered. | 07/05/2018 | Resolved by Blackboard. Ticket #03078505 |
Quiz STACK questions: an error is displayed which prevents creation of new stack questions. Existing stack questions should continue to work as expected. | No workaround. | 19/04/2018 | Blackboard resolved this issue ticket #03120599 |
Quiz STACK questions are i) not displaying correctly and ii) not accepting answers and produce and "invalid answer" error message preventing these questions from being completed. |
1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again. 2) There is no current workaround. |
11/04/2018 | Blackboard resolved this issue ticket #03118641 |
Lightbox Gallery: Unable to add files in Lightbox Gallery: The ability to upload files within a Lightbox Gallery Moodle activity is not functioning. | 26/2/2018 | Resolved - Ticket: #03077211 | |
Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will allow manual downloading and in some cases, cause content to auto download. | Insert content into Moodle using theBox embed codes. | 19/02/2018 | Developers are aware of this issue and are working to apply a fix as soon as possible. Manual downloading was addressed in the February Moodle release. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
Adding media on Moodle from theBox using "Insert Moodle Media" method will autoplay in some browsers. | Use an alternate browser (excluding Safari) and add content from theBox using Embed Code instead. | 19/02/2018 | Investigated and resolved by Blackboard as part of the February Moodle release. Ticket #: 03050673 |
An instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum. |
Moodle strips out iframe embed codes from multiple activities for security reasons. Not all activities/resources are affected, for example, Page/Label. |
24/10/2017 | Logged with Blackboard for investigation. Ticket #: 440169 |
Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 | This is a limitation with iOS 9. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 440220Works |
Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users. | If an image is being used to display an equation, use LaTeX notation if possible. | 17/10/2017 | This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835 |
Lesson activity: Attempts are not counted as 'Completed' even after a student reaches the end of a Lesson |
Students must complete at least one question for their attempt to be completed. For lessons without questions, staff may add a multiple choice at the end as a final confirmation. "You have reached the end of the lesson, select 'I'm done' below to submit your attempt or choose 'Go back to start' to review the previous pages" |
11/10/2021 | This is part of Moodle's design for Lesson and will not be fixed. |
Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. | If there are no course related implications, edit your media collection and enable commenting. | 17/10/2017 | Currently being invested by our developer on Blackboard ticket #: 446345. |
Web PA activity: Security message displays due to the security certificate expiring. | When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA. | 17/10/2017 | The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016 |
Guest access mode: Profile pictures and names are visible to guests viewing tag pages. | If privacy is a concern, avoid adding tags to the interests section of personal user profiles. | 17/10/2017 | This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363 |
Mobile Devices: All SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) | There is no current workaround available. | 24/10/2017 | There will be patches for this issue in Moodle 2.6. |
Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation. | Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again. | 23/10/2017 |
We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. Th elimit has been changed to 255 characters. |
Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. | There is no current workaround available. | 17/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730 |
Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Error generated but student gets enrolled. |
Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) | There is no current workaround available. | 24/10/2017 |
Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533 |
Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. | Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary. |
17/10/2017 |
This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January. |
Hidden course section names: When you hide a section within a moodle course, the section name also disappears resulting in confusion if multiple sections are hidden. | If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. | 17/10/2017 | This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371 |
ATTO editor: ATTO editor does not link text to provided URL | There is no current workaround available. | 24/10/2017 | Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842 |
Moodle Mobile App: Question Bank issues (MOOD-2031) | There is no current workaround available. | 24/10/2017 | Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 |
Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225) |
There is no current workaround to resize the File picker to the screen size. "Choose File" options are limited to only "Take Photo or Video" or "Choose Existing". |
24/10/2017 |
Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 This is a restriction applied at the operating system level |
Maple TA activity: MOOD-2545 Unable to add Maple TA activity. | There is no current workaround available. | MapleTA is not integrated with Moodle | |
Maple TA assignment: MOOD-2544 Unable to add MapleTA assignment. | There is no current workaround available. | MapleTA is not integrated with Moodle. | |
Moodle Chat: When setting to separate groups, chats are now separated by groups. | There is no current workaround available. |
This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email [email protected]. This issue has been resolved the Moodle 3.3 upgrade. |
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Send an Email immediately: Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) | This is a limitation with iOS 9. Use an alternative browser. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 439748 |
TinyMCE: Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE (El Capitan) (MOOD-3921) | iframes are stripped out from TinyMCE for security reasons. | 24/10/2017 | Logged with Blackboard for investigation. Ticket #: 439066 |
TinyMCE editor: Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) | Use Firefox instead of Chrome. | Logged with Blackboard for investigation. Ticket #: 439104 | |
Course Menu block: Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) | Use Firefox instead of Chrome. | Logged with Blackboard for investigation. Ticket #: 439273 | |
RSS feed: Empty RSS feed for student (Win 7) (MOOD-3791) | Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly. | Logged with Blackboard for investigation. Ticket #: 439945 | |
Group mode icon: Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) | Group member information has been moved under activity restrictions. | Logged with Blackboard for investigation. Ticket #: 439500 | |
Certificate: TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) | There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities. | Logged with Blackboard for investigation. Ticket #: 439443 | |
Embed URL resource: "Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) | Browser blocks iframe in another site. | Logged with Blackboard for investigation. Ticket #: 439475 | |
AGSM EE Administrator role: AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) | This is a pre-existing iOS issue. | Logged with Blackboard for investigation. Ticket #: 439697 | |
TELT Administrator role: TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) | This is a pre-existing iOS issue. | Logged with Blackboard for investigation. Ticket #: 439698 | |
iPad - Smart Sparrow Lesson: Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) | Smart Sparrow's content is developed using Flash which cannot be played on iOS. | Logged with Blackboard for investigation. Ticket #: 439889 | |
Moodle Media button - theBox repository: Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) | Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within an html5 audio player - as it doesn't perform the redirect itself. | Logged with Blackboard for investigation. Ticket #: 439954 | |
IMS content package: Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) | This is a limitation with iOS 9 | Logged with Blackboard for investigation. Ticket #: 440009 | |
Uploading files: Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) | This is a limitation with iOS 9. | Logged with Blackboard for investigation. Ticket #: 440010 | |
Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event. | Resolved. | 20/07/2018 | Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. |
Sync delay for Staff Enrolment via myUNSW: Staff enrolment into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. | Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. | 19/07/2018 | Blackboard resolved ticket # 03496709 |
H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. | Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. | 07/05/2018 |
Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 |
Groups: Import groups provides a group name required error | There is no workaround | 14/01/2020 | Ticket #121653 closed by Tim on 25 Jan |
Turnitin: "There was an error when trying to get submissions for this assignment from Turnitin" error message | Open the Turnitin settings and set the "Grade Display" setting to "Show grades as a Fraction" | 8/3/2023 | Ticket #267005 closed by Jessica on 14 Mar |
Workshop: issue when allocating submission manually in Team mode. Exception - Attempt to assign property "submissionid" on null |
Do not remove the user who submitted the work from the group | 17/3/2023 | Ticket #267519 / #267232 closed by Joshua on 17 Mar |
Multiple attempts on group quiz Marks cannot be applied to the group in a group quiz if a second student in the group starts an attempt alongside the first student. |
Marks must be manually assigned to members of the group. | 8/4/2022 |
Ticket #241847 closed by Nathan on 4 May |
Media collections stay linked after rollover Duplicated and rolled-over media collections will share the same name and galleries as the original. |
Media collections where students submit content should be remade instead of duplicated or rolled over. | 12/5/2022 | Ticket #223820 & #226895 closed on 23 Oct |
'Natural' grade category totals are not shown to students When set to the 'natural' aggregation method, category totals will not be visible to students. Instructors still see totals but students just see a -. |
The Category will need to be set to a different aggregation method. 1. On the 'Gradebook setup' page, edit the category 2. Set the 'Aggregation' to 'Weighted mean', provide the appropriate category total and save 3. Set any weights as necessary |
27/10/2021 | Ticket #230944 closed Joshua on 26 Nov |
Videos and youtube links displaying as a Poodll error Video links display as an error 'The Poodll plugin has been disabled and you can no longer add a new Poodll activity' |
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27/9/2021 | Ticket #227056 was closed by Joshua on 6 Oct |
Font Awesome: icons displaying as short code text | Remove any surrounding <nolink> tags | 4/07/2023 | Ticket #276473 closed by Jessica on 8 Jul |
Grade Book: Download All Student Submissions | 25/10/2022 | Ticket #255399 / BASE-4593 closed by Joshua on 3 Feb | |
Feedback activity notifications send to inactive instructors Feedback activity “Enable notification of submissions” setting will send emails to suspended/inactive instructors |
There is no workaround, this option should only be used when instructors in the course are active or notified beforehand of the emails | 29/10/2021 |
Ticket #229469 closed by Nathan on 29 Oct
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Team Evaluation: Some comments may not save if incomplete questions were previously submitted. |
If submitting a Team Evaluation response in parts, i.e you submit after answering Q1 and only half of Q2. Subsequent updates to the unanswered questions may not save after submitting. Students should 2. Submit and refresh the page 3. Check if the answers have been saved. If not, answers will need to be re-entered and resubmitted. |
10/8/2021 | Ticket #223106 closed by Tim on 16 Nov |
Login Issues: OpenID Connect error | Try logging in to myUNSW then click on the Moodle link which may work more often. Please report the date and time of the error if you are unable to login after several attempts. | 22/02/2021 | Tickets #123057 and #124980 are closed. |
Groups: Suspended instructors receiving emails from auto group removals | 19/02/2021 | Ticket #121935 closed by Marcus on 7 Feb | |
Team Eval: freezes when adding questions | There is no workaround. | 14/01/2021 | Ticket #121505 closed by Tim on 2 Feb |
HTML (Per role): Images, media & files directly uploaded to the HTML (per role) block are broken after saving. |
theBox should be used to upload & embed the content: 1. In the text editor, click insert moodle media or insert image 2. In the file explorer, select the 'theBox' tab on the left 3. Upload files via theBox's uploader and insert |
4/12/2020 | Ticket #120018 closed by Joshua on 3 Dec |
Media Collection: 'Theme has already been set' coding error appears when viewing gallery |
Disable the emoticon filter 1. In the course, go to the 'Settings' block and click 'Filters' 2. Set 'Display emoticons as images' to 'Off' 3. Click Save |
16/11/2020 | Ticket #119884 closed by Jackie on 16 Nov |
Calendar: The Turnitin due date may not automatically appear in the calendar after some parts settings are changed. |
A custom calendar event may be added manually to the calendar. Steps to create an event can be found on the Teaching Gateway. |
3/11/2020 | This issue will not be fixed. |
Open Reports: Open reports are empty and do not display course data | There is currently no workaround | 15/10/2020 |
Ticket #3053 closed by Philip on 27 Nov
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Group Self Select: The 'Participants can set and edit group description' setting remains active even when it is greyed out due to 'participants can create groups' being disabled. | In the activity settings you can re-enable 'Participants can create groups' and modify the 'Participants can set and edit group description' setting before disabling 'Participants can create groups'. | 27/08/2020 | Ticket #116430 closed by Joshua on 4 Sep |
StudentQuiz: "Invalid Course Module ID" error | Logged in as an admin opend the activity and added the student role to the permission "moodle/question:editall", then remove the student role straight away from this permission. | 21/08/2020 | Ticket #116052 closed by Paul on 21 Aug |
Activity Completion: Quiz activity completion option 'or all available attempts completed' will be unchecked when saving quiz settings after students have completed the activity |
The 'Unlock completion options' button may be used to make changes to activity completion and re-enable the 'or all available attempts completed' option. This will temporarily clear current activity completion and reupdate completion of all students using the new conditions. |
18/08/2020 | Moodle Core issue, tracker: MDL-69496 closed by Josh on 18 Aug |
StudentQuiz: StudentQuiz activities that are rolled over, duplicated, or copied with the sharing cart will not be usable due to an error message appearing. |
StudentQuiz activities will need to be recreated manually when they are rolled over. | 24/01/2020 | Ticket #04439329 closed on 6 Feb |
Random Short-Answer Matching question type: Images in a short-answer question types may not appear in Random Short-Answer Matching questions. |
When uploading the image, using the file picker, opt for uploading through theBox rather than directly uploading to Moodle ("Upload a file"). | 09/01/2020 | Moodle Core issue, tracker: MDL-67645 closed by Josh on 9 Jan |
External Tool: Embed launch container setting does not work properly on Safari iPad, it will launch in existing window |
No workaround at this time | 16/12/2019 | Moodle Core issue, tracker: MDL-64150 closed by Josh on 16 Dec |
Label: Moving a label (left/right or up/down) with a YouTube video inserted breaks the video player until page refresh. |
Refresh the page and the video player should return to normal. | 29/10/2019 | Ticket #04290489 closed by Josh on 18 Oct |
Quiz: When Quiz attempts data has been changed through the Backup and Restore tool, they cannot be moved back to the original date after new attempts have been made. |
There is no workaround as the feature to move Quiz attempts data has been removed in Moodle 3.4 | 05/07/2019 | Ticket #04187263 closed by Philip on 4 Jul |
Media Collection Assignment: When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting. |
Currently no workaround. | 01/07/2019 | Ticket #04191155 closed by Josh on 4 Jul |
VoiceThread: When accessing VoiceThread using Safari, cannot leave a video/video comment. Error says your computer's microphone/camera is not configured. |
This affects Safari only. Please use other browsers like Firefox, Chrome etc as a workaround. | 01/10/2019 | Ticket #2200-6702 closed on 10 Jul |
Gradebook Export: Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments. |
"Plain Text Format" (CSV) export takes only a few seconds. | 26/06/2019 | Ticket#04183854 closed by Josh on 2 Jul |
OU Blog: Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts. |
Currently no workaround. | 26/06/2019 | Ticket #04187303 closed by Josh on 2 Jul |
Course Overview On Campus: Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block. |
Currently no workaround. | 24/06/2019 | Ticket# 04171219 closed on 18 Sep |
Course Overview On Campus: Hiding many courses at a time may not hide all the courses if clicking too fast. |
Wait for the course to vanish from the block before hiding next course. | 20/06/2019 | Ticket #04179390 closed by Andre on 20 Jun |
Media Collection Activity: The add comment button does not appear in the first instance of the page while viewing the Media collection gallery. |
This issue can be fixed by clicking on the adjacent "Course", "Private" or "Feedback" tab. | 27/05/2019 | Ticket #04093956 closed by Marcus on 5 Mar |
Media gallery in Text editor: The insert Media Gallery button in the ATTO and TinyMce text editor always inserts an empty gallery |
09/10/2019 | Ticket #04269231 closed by Bel on 11 Oct | |
Moodle UAT, STAGE failure on Microsft Edge: Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0. |
Using other browsers such as Google Chrome, Mozilla Firefox are recommended. | 14/05/2019 | Ticket #04142150 closed by Paul on 14 May |
Course Template tool: The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous. |
Request course cache to be cleared or avoid renaming template sandpit courses once created. | 13/05/2019 | Ticket #04146422 closed by Marcus on 17 Jun |
When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P. Other tools may also be affected. This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code. |
The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue. This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots. Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate. |
01/05/2019 | Ticket #04138904 closed on 30 Jun |
STACK question: An error message appears If the answer of a question is "cos(1200*%pi*t)". |
Instructors can grade the question manually. | 29/03/2019 | Ticket #04104234 closed by Josh on 29 Mar |
Teaching Assistant Role: Role updates in UNSW3-305 have removed Teaching Assistants ability to modify Course Resources and Activities. | Users with an Instructor role are unaffected and can add/modify/delete resources and activities. | 14/02/2018 | Ticket #03092962 closed by Tim on 27 Mar |
theBox video transcoding notice missing: When uploading a Video to theBox instead of observing a message that the video is still transcoding, a progress indicator is displayed with no message on the status. | Refresh the page in a few minutes time. Once complete the progress indicator disappears. | 28/02/2018 | Ticket #03070409 closed by Marcel on 16 Feb |
Safari - Embed Codes: When using Safari and adding media content in Moodle using Embed Codes, the page will reload and not display the media player. | If using Safari, a refresh of the page will be required after inserting the media item, for the media player to be generated. | 03/01/2018 | Ticket #465392 closed by Josh on 14 Dec |
Groups: MOOD-8503 Issue 2 - Cannot set 'maximum number of groups to participate in' to 0, but the tooltip says you can. | 30/09/2019 | Ticket #04274962 closed by Atbin on 16 Oct | |
Media Collection Assignment: Error submitting when using the “Assignment submission in media collection” setting along with multiple assignment submission types | “Assignment submission in media collection” should be turned off when using non media collection submission types | 5/11/2019 | Ticket #04306317 closed by Tim on 29 Nov |
Auto Created Groups: Class ID groups creates duplicates if renamed and recreated | Issue A: Duplicate groups created workaround 1. If Group Class ID is blank, determine class from Course Participants list, otherwise the class id will be set for the group 2. Copy group names for safe keeping 3. Rename the groups to the class id 4. Auto create groups 5. Rename groups back to the human readable names Issue B: Groups with class id cannot be deleted, workaround: If you do not need to delete the group but just update the group, follow the workaround for Issue A rather than deleting groups. Alternatively you can still remove members from the group rather than delete the group. |
6/03/2020 | Ticket #04504452 closed by Bb on 30 Msr |
Moodle 4.4 Upgrade
The issues listed below were identified in the Moodle 4.4 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade.
Issue | Workaround | Date Updated | Status |
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MOOD-16681 Issue 1 - New TinyMCE inserted image does not render properly when saved | 30/09/2024 | Logged with Open LMS for investigation. Ticket #307446 | |
RemUI theme - Different font type used in Moodle Test | 01/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1207 | |
RemUI theme - MOOD-15921 Issue 1 - Navigation Block drawer closes when profile picture clicked | 01/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1209 | |
MOOD-16291 Issue 1 - Removing a section without any activities or resources creates an error message before deletion | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307525 | |
MOOD-16291 Issue 2 - Moving a section using the move option does not move the section | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307529 | |
MOOD-16291 Issue 3 - Highlight and Unhighlight requires a page refresh to appear | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307530 | |
MOOD-16533 Issue 1 - Student cannot view instructor email on Profile page when available for all | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307531 | |
MOOD-16291 Issue 4 - Deletion of section with activities generates multiple deletion popups | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307533 | |
MOOD-16399 Issue 2 - Unread Forum posts are not highlighted yellow | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307534 | |
RemUI theme - MOOD-16293 Issue 1 - Star icon for starred users is partially blocked out by scroll bar | 01/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1210 | |
MOOD-16681 Issue 3 - Instructors should not send private replies in Forum | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307537 | |
MOOD-16747 Issue 1 - Indenting Text and Media Area far left or right will make the functionality inconsistent | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307538 | |
MOOD-16741 Issue 1 - Cannot insert image into page content after inserting image in Page using New TinyMCE | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307539 | |
MOOD-16741 Issue 3 - Description does not appear when Page is set to Display 'In popup” | 01/10/2024 | Logged with Open LMS for investigation. Ticket #307541 | |
RemUI theme - MOOD-15921 Issue 3 - Privacy checkbox text appears behind the top menu | 01/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1211 | |
MOOD-15921 Issue 2 - Privacy setting checkboxes on Profile page do not work | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307603 | |
MOOD-16293 Issue 2 - Searching for alternate name using Messaging does not find a profile | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307616 | |
MOOD-16284 Issue 1 - Selecting the second page of participants does not load to the top | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307622 | |
MOOD-16741 Issue 6 - Cannot insert indents in new tinyMCE when typing in code via “Insert/edit code sample” | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307625 | |
MOOD-16293 Issue 3 - Privacy settings do not work for Messaging | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307626 | |
MOOD-16293 Issue 4 - Dummy Students unable to send messages on Moodle Messaging | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307629 | |
MOOD-16293 Issue 5 - Only 1 email is sent on Moodle Messaging | 02/10/2024 | Logged with Open LMS for investigation. Ticket #307630 | |
RemUI theme - no black border for dropdowns | 02/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1212 | |
RemUI theme - MOOD-15983 Issue 1 - Sandpit request form does not look like Remui theme | 03/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1215 | |
MOOD-16669 Issue 3 - Duplicated “Allow comments (if chosen for post)” field in OU Blog | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307709 | |
MOOD-16669 Issue 4 - Guest cannot comment on OU Blog post with image inserted using new TinyMCE | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307712 | |
RemUI theme - MOOD-16133 Issue 1 - Student names not fully in Team Block in Team Builder | 03/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1216 | |
MOOD-16133 Issue 2 - Criteria set in Team Builder is not observed | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307713 | |
MOOD-16669 Issue 5 - Activity specific tabs replaced with course specific tabs in OU Blog | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307714 | |
MOOD-16166 Issue 1 - Empty course module IDs error when duplicating Turnitin v2 Assignment | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307720 | |
RemUI theme - MOOD-16169 Issue 1 - Quickmark manager icon outline expands past icon | 03/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1217 | |
RemUI theme - MOOD-16669 Issue 6 - "Add..." does not display icon to upload files in OU Blog file picker | 03/10/2024 | Logged with Daemon for investigation. Ticket UNSW-1218 | |
MOOD-16172 Issue 1 - Instructor can input grade higher than maximum grade in Turnitin v2 Assignment | 03/10/2024 | Logged with Open LMS for investigation. Ticket #307723 | |
MOOD-16175 Issue 1 - Stack trace errors when attempting to create Turnitin v2 Assignment | 04/10/2024 | Logged with Open LMS for investigation. Ticket #307778 | |
RemUI theme - MOOD-16161 Issue 2 - File picker hovering over “Content bank” renders hover effect outside of File Picker modal | 04/10/2024 | Logged with Daemon for investigation. | |
RemUI theme - MOOD-16666 Upgrade Issue 1: Formatting issues with checkboxes and alignment across | 04/10/2024 | Logged with Daemon for investigation. | |
MOOD-16175 Issue 3 - Peermark assignment changes (add/edit/delete) take a while to appear or don’t appear | 04/10/2024 | Logged with Open LMS for investigation. Ticket #307798 | |
RemUI theme - Missing edit button on iPad when in portrait mode (iPad OS 16.7.10 Safari 16) | 04/10/2024 | Logged with Daemon for investigation. | |
RemUI theme - MOOD-16656 Issue 1: Drag and drop into text incorrectly formatted in questions | 04/10/2024 | Logged with Daemon for investigation. | |
RemUI theme - MOOD-16656 Issue 2: Blue question mark incorrectly formatted (inside white box) | 04/10/2024 | Logged with Daemon for investigation. | |
MOOD-16414 Issue 2 - Question Image Error | 04/10/2024 | Logged with Open LMS for investigation. Ticket #307805 |
Blackboard Collaborate Ultra
If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact EdTech Hub.
For assistance with workarounds, please refer to our help guides for staff.
You can also view a list of Known Issues identified by the Blackboard company.
Issue | Workaround | Date Updated | Status |
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Resolved Issues
Issue | Workaround | Date Updated | Status |
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Repeated disconnection after ending Breakout groups: If a student disconnects during a breakout group and the instructor closes the breakout group right as the student is disconnecting, the student will not be able to rejoin the session. |
Guest access will need to be enabled and a guest access URL distributed to the student. In situations where a guest access URL is misused (Collaborate Bombing), we have a video guide on what to do. | 27/07/2020 | Resolved by OpenLMS. Ticket number 04620455 & 04577425. |
Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session. |
To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session. |
Resolved in Collaborate Ultra 17.10. Article number: 000047475 |
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Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings. |
No workaround at this time. | Resolved by Blackboard: Ticket number: 000042162 | |
Name field error: Joining an Collaborate Ultra Experience Session when using # in the name field will cause an error. | Do not use a # in the name field when joining a Collaborate Ultra Experience session. | 24/10/2017 | Blackboard are aware of the issue and are working towards a fix. |
Blackboard Collaborate Ultra activity: The Blackboard Collaborate Ultra activity is not supported on mobile browsers | Download the "Blackboard" or "Blackboard Instructor" app from the App Store or Google Play Store before accessing the activity. | 18/12/2018 |
Turnitin Version 2
If you are experiencing an issue with Turnitin that is not listed below, please contact Contact EdTech Support. You can also check Turnitin's System Status page for current system status or Turnitin's Twitter feed.
For assistance with workarounds, please refer to our help guides for staff and students.
Issue | Workaround | Date Updated | Status |
---|---|---|---|
Turnitin Voice Comments audio player issues on Safari: When using feedback studio on the Safari browser, the Audio player's timeline does not function and cuts off at the ~2:15 mark. | Please use Google Chrome or Mozilla Firefox to listen to Turnitin Voice Comments. | 17/11/2020 | A case has been raised with Turnitin. Currently being investigated. Case: #01138700. |
Turnitin Plagiarism Plugin | Feedback Studio feedback not syncing with all group members: If group submission is enabled, leaving feedback via the Turnitin Feedback Studio will only be accessible by the group member which submitted the work. | Use the Feedback Studio to check for originality. When grading/leaving feedback, it's best to do so via the Moodle Assignment grading screen. You may grade and leave feedback which may then be applied simultaneously for all group members. Additional information located here. | 24/09/2018 | A case has been raised with Turnitin. Currently being investigated. Case: #00766169. |
Turnitin Plagiarism Plugin | Students unable to view attached rubrics before assignment submission: Students submitting assignments via a Turnitin enabled Moodle Assignment activity will not be able to access the Turnitin attached rubric. The page will get stuck trying to load the rubric. |
Students can still access the attached rubric via the Turnitin Feedback Studio. (Only after grades have been released) Alternatively, if you wish for students to be able to view a rubric prior to submission, attach as a document in the Moodle Assignment. Open Assignment activity > Settings > Assignment administration > Edit Settings > Additional Files |
24/09/2018 | A case has been raised with Turnitin. Currently being investigated. Case: #00766130. |
Assignment submission: Some students can't submit assignments to Turnitin. |
Students can access a past assignment will trigger the display of the privacy terms and conditions. Once this is accepted, users can submit in the current assignment. |
25/05/2018 | Turnitin resolved this at 4.45pm (AEST) on 25th May for the majority of users. New or reactivated users may still experience the issue. Turnitin are periodically running a script to rectify the issue for newly affected users until a permanent solution is implemented. |
iPad issue: The keyboard is not generated on iPads when writing comments using feedback studio in Safari. | Users intending to use feedback studio in iPads, need to download the Turnitin app version 3.0.2. | 22/09/2017 | TII has indicated that issues with feedback studio using Safari on iPad will not be investigated. |
Feedback studio: The feedback studio allows instructors and/ or graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens, Turnitin reports inconsistent marks to the grade book of the course. | Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. | 22/09/2017 | TII has indicated that this is not a bug and is not intended to be fixed. |
Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything. |
Use the alternative close button at the top right-hand corner of the overlay | 21/09/2016 | TII has indicated that this is not intended to be fixed. Ticket: 00547460 |
Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox. This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left. |
Contact the IT Service Desk by email and ask them to urgently transfer your ticket to PVCE.ETS.SUPPORT. | 16/10/2017 |
A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances. |
Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assignment. This could cause a little confusion among students | No workaround at this time | 24/03/2017 | Netspot are investigating via service ticket: 456635 |
Resolved Issues
Issue |
Workaround |
Date Updated | Status |
---|---|---|---|
Feedback studio: Page breaks not displaying correctly within the Turnitin Feedback Studio. For documents greater than 3 pages, each even-numbered page break will not display in the Feedback Studio. | 04/06/2018 | Turnitin has released a patch to address this issue. Case #00712000 |
theBox
If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre.
For assistance with workarounds, please refer to our Moodle help guides for staff.
Issue | Workaround | Date Updated | Status |
---|---|---|---|
Chrome won't scroll the video upload window: makes saving the upload when advanved options are expanded.
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1) Upgrading to the latest version of Chrome and/or disabling Chrome extensions and then rebooting can sometimes resolve this issue. 2) If not then please use a different browser. |
12/062019 |
Monitor. Currently no new reported incidences of this issue. |
Media Collection activity error: When instructors or students attempt to view media items within a Media Collection activity, you may encounter the following error; Exception - Argument 1 passed to user_picture::__construct() must be an instance of stdClass, boolean given, called in /usr/share/moodle/ns-moodle-unsw-3.3-2261/moodle/mod/mediagallery/renderer.php on line 540 |
The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here. |
13/08/2018 | Blackboard are investigating. Ticket #03909513. |
Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels. This is currently not working, videos cannot be exported to the youtube channels. |
Current workaround is to manually upload the file directly on Youtube. ETS team can perform this for the eLearning Channel. Request can be logged Here | 28/06/2018 | This has been reported to Youtube Support. |
Insert Moodle Media: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will, in some cases, cause older content to auto download. | Insert content into Moodle using theBox embed codes. | 28/02/2018 | Developers are aware of this issue and we can manually fix the individual videos. If your video is auto-downloading from Moodle,please contact TELT. Tickets #03050612, #03055364 & UNSW-378. |
Editing galleries: Editing galleries on Moodle does not allow you to link to images from theBox. | Save image(s) to storage devices and import to gallery. | 16/10/2017 | TELT support team is aware of this issue and plans to fix it in a future release. |
Safari issue: Drag and drop of files into theBox using the Safari browser does not work | Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome. | 16/10/2017 | |
Podcast URL: Podcast URL's do not download video/document files, though this continues to work for audio files | There is no current workaround. | This is being investigated by our developer. Ticket #: UNSWBOX-365 |
UNSW Lecture Recordings+
UNSW Lecture Recordings+ Issues
Issue | Workaround | Date Updated | Status |
---|---|---|---|
Issue about downloading Universal Capture when using SOE laptop/desktop You do not have admin right to install software on a SOE computer. |
Please raise a ticket with IT via email to [email protected]. | ||
Universal Capture app launching issue: Some users are unable to navigate to the recording page when they launch Universal Capture. It looks a network configuration problem. |
Please disable the firewall or enable http + https communication via your System Setting and re-launch Universal Capture. | ||
After recording a session via Universal Capture, the recording won’t appear in Echo360 library. Sometimes, after you install and re-launch Universal Capture, the software doesn’t prompt you to login again which means that you haven't been authenticated. |
Please make sure you have been authenticated before you start recording. After you login, your names should appear on the upper right hand corner. | ||
Display issue for Non-Latin characters in PowerPoint When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting. |
Please save the PowerPoint as PDF and upload the PDF to Echo, so it does not change or format the text. | 20/08/2018 | Echo are aware of this issue. Pending for a fix in future releases. No expected date yet. |
Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode. |
You may choose to instead present via a browser through Lecture Recordings+ however will loose transitions, animations and other effects if your PowerPoint has these. | 24/04/2018 | Echo are aware of this issue. Pending a fix for a future release. No expected date as of yet. Case #43637 |
A black/green screen is displayed in a lecture recording after the lecturer uses a portable device. many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded. |
If possible, using an analog connection (eg. VGA) will prevent HDCP being used. Alternately, turning off HDCP on the portable device, if the device supports this. For more advice, please contact venue support to identify if this is the cause of your issue. |
HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW. | |
Issue with display and interactions with polls or questions: There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache. |
We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor.
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17/10/2017 | Monitor, new instances have not been reported. |
Clicking on a UNSWLR+ link in Moodle asks you to login again Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link. |
The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+. Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333). |
17/10/2017 | This is working as designed, as controlled by the user device, so cannot be corrected by UNSW. |
Live Streaming issue: Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay. For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds. |
We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.
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Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple. | |
Powerpoint alignment issue: When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies. |
We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process. |
17/10/2017 | Echo360 are continually improving this area. |
Resolved Issues
Issue | Workaround | Date Updated | Status |
---|---|---|---|
AMX controller mute issue. AMX controller mutes audio and/or video by default for some recordings in a few venues. |
IT AV are manually monitoring venues to rectify the issue when it occurs. If this issue is experienced please raise a ticket with the IT Service Centre. | Echo have released a fix to this issue. | |
Pingone error when directly logging into echo360. When directly signing into echo360 the log in will occasionally fail, giving a "pingone" error. |
Access echo360 through Moodle. | This has been corrected by the Echo360 company. | |
Random scheduled recording captures may not be publishing to its appropriate course/section Some schedules do not have appropriate course/section details required for them to display correctly in their corresponding courses. |
Echo360 has released a fix to ensure future recordings will not be affected. A small percentage of previous recordings may still be affected. ETS to arrange for these to be manually published. | Echo have released a fix to this issue. Case #44253. | |
Confusion flag issue: Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later. |
We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality. Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it. Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it. |
This has been corrected by the Echo360 company. | |
Multiple choice questions with more than one correct answer, does not display any correct answers to students. Multiple choice questions with one correct answer is not affected, this is shown to students. |
We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct. | This has been corrected by the Echo360 company. | |
Powerpoint plugin - image refresh issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh. |
No work-arounds exist. | Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm. | |
Powerpoint plugin - question scaling issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly. |
No work-arounds exist. | Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm. |