TELT Systems - Known Issues

Videos and youtube links displaying as a Poodll error

Video links display as an error 'The Poodll plugin has been disabled and you can no longer add a new Poodll activity'

1. In the Course, go to the settings block and click 'Filters'
2. Look for the 'Poodll Filter' and set it to 'Off'

1. Create a new category in your Gradebook
2. Move your affected Grade item to this category
3. Move affected Grade item back 

Self-Enrolment:

The message "Enrolment is disabled or inactive" is dispayed when a user attempts to self-enrol into a course. The message is displayed when the user's enrolment has expired.

There are two options.

1. Instructor submits a request for a new self-enrolment key to be created.

2. Super TELT Admin manually corrects the user's inactive account.

Team Evaluation:

Some comments may not save if incomplete questions were previously submitted.

If submitting a Team Evaluation response in parts, i.e you submit after answering Q1 and only half of Q2. Subsequent updates to the unanswered questions may not save after submitting.

Students should
1. Note down any new answers in subsequent submissions

2. Submit and refresh the page

3. Check if the answers have been saved. If not, answers will need to be re-entered and resubmitted.

Gradebook import:

Gradebook categories and items are not imported for some courses.

It is expected behavior that import will only copy categories and items when copying an entire course. 

The entire course (including all activities) must be imported to bring over gradebook categories and items.

It is not recommended to import Turnitin activities as it will duplicate them, in this case, the gradebook will need to be manually recreated.

If a gradebook structure is commonly used, you can create it in a blank sandpit. This sandpit can be completely imported into any course to bring over the gradebook.

Logged with OpenLMS Request #125177

Logged with Blackboard for investigation. Ticket #04265125 & #04244047

This is expected behavior. A feature request may be raised to implement a new feature to copy gradebook items

Logged with OpenLMS Request #123685

This issue will not be fixed.

This error is displayed if you are not enrolled in a course for a recent term or semester in myUNSW.

Please talk with your school or faculty (and/or the Nucleus Student Hub) and check your enrolment status is correct.

If you are enrolled in the course Faculty of Engineering Industrial Training please contact the UNSW Engineering Industrial Training Office.

theBox should be used to upload & embed the content:

1. In the text editor, click insert moodle media or insert image

2. In the file explorer, select the 'theBox' tab on the left

3. Upload files via theBox's uploader and insert

Logged with OpenLMS Request #120018

Issue reported to the plugin developer. Awaiting plugin developer to fix.

Disable the emoticon filter

1. In the course, go to the 'Settings' block and click 'Filters'  

2. Set 'Display emoticons as images' to 'Off'

3. Click Save

Logged with OpenLMS Request #119884

This issue will not be fixed.

A custom calendar event may be added manually to the calendar.

Steps to create an event can be found on the Teaching Gateway.

Open Reports: Open reports are empty and do not display course data

Logged with OpenLMS Request #3053.

Awaiting Open Reports Update for Flash player

In the activity settings you can re-enable 'Participants can create groups' and modify the 'Participants can set and edit group description' setting before disabling 'Participants can create groups'.

Logged with OpenLMS Request #116430

OpenLMS have reported issue to the developer of Group self-selection module for Moodle

Activity Completion: Quiz activity completion option 'or all available attempts completed' will be unchecked when saving quiz settings after students have completed the activity

The 'Unlock completion options' button may be used to make changes to activity completion and re-enable the 'or all available attempts completed' option.

This will temporarily clear current activity completion and reupdate completion of all students using the new conditions.

Collections can be changed to "Grid" view by the initial creator of the collection:

1. Edit the Media collection settings
2. In the "Gallery Defaults" section set
   • "Gallery view options" to only "Grid view" ticked
   • Tick "Enforce gallery defaults"

StudentQuiz:

StudentQuiz activities that are rolled over, duplicated, or copied with the sharing cart will not be usable due to an error message appearing.

Logged with Blackboard for investigation. Ticket #04439329.

This issue will not be fixed

Random Short-Answer Matching question type:

Images in a short-answer question types may not appear in Random Short-Answer Matching questions.

Moodle Core issue,
tracker: MDL-67645

External Tool:

Embed launch container setting does not work properly on Safari iPad, it will launch in existing window

Label:

Moving a label (left/right or up/down) with a YouTube video inserted breaks the video player until page refresh.

Case closed by Blackboard Ticket #04290489

Quiz:

When Quiz attempts data has been changed through the Backup and Restore tool, they cannot be moved back to the original date after new attempts have been made.

There is no workaround as the feature to move Quiz attempts data has been removed in Moodle 3.4

Case closed by Blackboard 
Ticket #04187263

This issue will not be fixed.

Media Collection Assignment:

When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting.

VoiceThread:

When accessing VoiceThread using Safari, cannot leave a video/video comment. Error says your computer's microphone/camera is not configured.

Gradebook Export:

Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments.

OU Blog:

Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts.

Course Overview On Campus:

Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block.

Issue has been reported to Blackboard.
Ticket# 04171219

Course Overview On Campus: 

Hiding many courses at a time may not hide all the courses if clicking too fast.

Case closed by Blackboard Ticket #04179390

This issue will not be fixed.

Media Collection Activity:

The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked.

H5P:

H5P activities should be used to engage students with activities and to enhance interactivity in the course.

Media Collection Activity:

The add comment button does not appear in the first instance of the page while viewing the Media collection gallery. 

Case closed by Blackboard 
Ticket #04093956

This issue will not be fixed.

Media gallery in Text editor:

The insert Media Gallery button in the ATTO and TinyMce text editor always inserts an empty gallery

Case closed by Blackboard Ticket #04269231

The insert media gallery button will be removed.

Image icon issue:

Banner icon observed while uploading images through theBox repository under Course administration.

Moodle UAT, STAGE failure on Microsft Edge:

Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0.

Case closed by Blackboard
Ticket #04142150

Course Template tool:

The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous. 

Log-In-As: 

When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P.

Other tools may also be affected.

This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code.

The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue.

This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots.

Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate.

This has been investigated by Blackboard in
ticket #04138904, and subsequently escalated to Moodle HQ.

Status: Waiting Moodle HQ.

Sharing Cart: 

Instructors when copying activities/resources will always contain user data.

To ensure user data is not copied across, for applicable activities;

1. Duplicate the activity
2. Copy the duplicated activity to sharing cart
3. Delete the activity duplicated in step 1
4. The activity now saved in sharing cart will not contain user data

Fixed as part of May Moodle release. UNSW3-695

STACK question:

An error message appears If the answer of a question is "cos(1200*%pi*t)". 

Currently being investigated by Blackboard.
Ticket #04104234.

Forum Activity:

YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed. 

H5P:
Staff are unable to create new H5P activities due to error message "You must select a content type".

It has been reported that editing of activities is working in general, however at least one exception (such as adding a slide to an existing activity) has been identified.

Issue has been raised with Moodle Support.

Bugfix patch (UNSW3-677) is scheduled for 03/04/2019.

Turnitin Plagiarism Plugin: Students cannot view submitted paper or similarity report.

Turnitin Plagiarism Plugin: Instructor cannot view the similarity score in the grading screen until the due date.

Instructors can access an individual student’s similarity report before the due date via the Feedback Studio.

Turnitin Plagiarism Plugin: Students can resubmit an assignment when the assignment settings do not allow resubmission.

Turnitin Plagiarism Plugin: Instant similarity reports are generated for submissions even after the third attempt.

Currently students cannot see their similarity reports hence they cannot game the system with frequent resubmissions.

Turnitin Plagiarism Plugin: Students can resubmit even after the due date.

The Moodle assignment settings override the Turnitin settings. Setting the due date and the cut-off date to the same date in the assignment (not Turnitin) will prevent resubmission after the due date.

Turnitin Plagiarism Plugin: Instructor cannot view Peermark.

There will be no impact to students or marking as currently Peermark cannot be enabled when the assignment is set up.

Turnitin Plagiarism Plugin: Students are unable to view rubrics.

Issue has been raised with Turnitin and Moodle support.

Course Contact Tool:
The course contact tool is deployed pre-semester, but occasionally loads blank (being unusable).

This can be resolved by an Instructor or TELT Admin following these steps:

1) Delete existing course contact link
2) Create a new external tool activity
3) In the name field, enter "Click here to view course contact details"
3) In the Tool URL Field, enter "https://myprofile.teaching.unsw.edu.au/api/"
4) Under Privacy, uncheck "accept grades from this tool"
5) Save and return to the Course.

Moodle HQ are working on performance improvements MDL-61384 and MDL-55611

Blackboard have been asked to investigate the cause. Ticket #03070409. 

A fix is anticipated for mid-March.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations.

Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the drop-down beside File name to All files.

Option 3: Use a different browser.

1) Avoid using the grid format

2) Change your course format to the topic or weekly format if you are already using it.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385

Unresolved

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489

Expected behaviour and is not intended to be resolved. 

The suggested workaround is to change the site-wide setting to only display 25 posts per page to reduce performance issue when bookmarking and substantive are ticked.

logged with Blackboard case #04497230

Issue A:  Duplicate groups created workaround
1. If Group Class ID is blank, determine class from Course Participants list, otherwise the class id will be set for the group
2. Copy group names for safe keeping
3. Rename the groups to the class id
4. Auto create groups
5. Rename groups back to the human readable names

Issue B:  Groups with class id cannot be deleted, workaround:
If you do not need to delete the group but just update the group, follow the workaround for Issue A rather than deleting groups. Alternatively you can still remove members from the group rather than delete the group.

At least one single essay question should be included in the quiz if the 'download essay submissions' is to be used alongside randomised questions.

There is no workaround after the quiz is attempted.

Logged with OpenLMS Request #117198

Resolved in Client Release 7

UNSW Workshop:

Error occurs when saving example submission when only file submission is enabled. The changes are still saved.

Enable the 'Online Text' submission type within the workshop activity's submission settings when creating example submissions.

This can be disabled once the example submissions are created.

Course Instructors can refresh the students status by:

1. Log in as the student

2. Open the quiz to view the attempt

URL to Course Content:

Error message occurs when using a URL to access an activity whilst not logged into Moodle.

The error does not appear if the user has logged into Moodle beforehand. There is no workaround at this time.

20/02/2020

Blackboard resolved. Ticket #04404946.

Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle.

Blackboard resolved ticket # 03496709

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again.

2) There is no current workaround.

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example, Page/Label.

Students must complete at least one question for their attempt to be completed.

For lessons without questions, staff may add a multiple choice at the end as a final confirmation.

"You have reached the end of the lesson, select 'I'm done' below to submit your attempt or choose 'Go back to start' to review the previous pages"

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.

Th elimit has been changed to 255 characters. 

Currently a known issue by Moodle HQ. 

Error generated but student gets enrolled.

Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533

17/10/2017

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email [email protected].

This issue has been resolved      the Moodle 3.3 upgrade.

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

Reported to Moodle HQ as https://tracker.moodle.org/browse/MDL-63848

This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-70277

When uploading or selecting an existing file in from theBox, a 'Select FILENAME' pop up will appear. If this popup appears with nothing selected, please use the top right 'x' button to close it and reopen the popup by clicking on the file again.

A new smaller pop up will appear with an option selected. This popup will not cause the error.

Logged with Blackboard for investigation. Ticket #04027994

Issue resolved by Blackboard.            Ticket #04127721

Logged with Blackboard for investigation. Ticket #04025195

Logged with Blackboard for investigation. Ticket #04022701

Request for a quote made to Blackboard.

Logged with Turnitin for investigation. Case #00800235

Turnitin responded that iPad is not supported for this feature.

Logged with Blackboard for investigation. Ticket #04020252

Logged with Blackboard for investigation. Ticket #04018279

Request for a quote to Blackboard.

Logged with Blackboard for investigation. Ticket #04017299

Issue reported to the plugin maintainer on 14 Nov.

Logged with Blackboard for investigation. Ticket #04016130

Logged with Blackboard for investigation. Ticket #04015122

Logged with Blackboard for investigation. Ticket #04015108

Another ticket raised for fix Ticket #04025141 on Nov 19.

Logged with Blackboard for investigation. Ticket #04010526

This is currently not planned to be fixed.

Logged with Blackboard for investigation. Ticket #04010507

Logged with Blackboard for investigation. Ticket #04010475

It was determined that this was a core issue. A tracker has been lodged.

Logged with Blackboard for investigation. Ticket #04009274

Blackboard Ticket #04008115

Blackboard advised this issue is inherent with the Wiki plugin. Logged with Moodle HQ on Nov 2. Moodle tracker issue: MDL-63845

Blackboard Ticket #04008148

This issue will not be fixed but has been logged with Moodle HQ on 2 Nov. Moodle tracker issue: MDL-63845

Blackboard Ticket #04008103

Blackboard responded saying the risk can be managed by only allowing trusted academics to access the block.

Pending review on 15 Nov.

Forum: theBox video cannot be embedded in activity areas where all course members can contribute, due to security reasons - e.g. forum posts.

Blackboard Ticket #04008099

Blackboard responded saying this is a known issue due to security RT#465042 on 9 Nov.

Blackboard Ticket #04006849

Blackboard advised that this is a browser issue on 1 Nov.

This is a core issue and will not be fixed.

Issue reported to plugin maintainer on 30 Oct.

Blackboard Ticket #04000486

Patch approved on 30 Oct.

Blackboard advised Safari does not support this feature on 6 Nov.

Blackboard Ticket #04002956

Blackboard advised that this is duplicate of MODT-1688 and a quote has been requested in 04001589 on 23 Oct.

Blackboard Ticket #04002952

Blackboard have responded that this is functioning as designed on 25 Oct.

Blackboard Ticket #04002862

Blackboard advised analytics is currently not supported on 23 Oct.

Blackboard Ticket #04001584

As this is an enhancement rather than an upgrade issue, we will not be making a change at this point.

Blackboard Ticket #04001582

Blackboard advised that this is an issue with theBox on 23 Oct.

Blackboard Ticket #04000478

Blackboard Ticket #04000399

Blackboard advised the button has been removed to simplify core changes on 23 Oct.

Blackboard Ticket #04000398

Blackboard advised that the CRON job has been running every 5 minutes on 29 Oct.

Blackboard Ticket #04000374

Only a particular version of Safari may cause black screen.

Blackboard Ticket #03998800

This is a browser specific issue and wont be fixed.

Blackboard Ticket #03998798

This occurs very rarely and will not be fixed. Case closed on 2 Nov.

Blackboard Ticket #03998796

Blackboard advised that this is a core bug and will not be fixed on 22 Oct.

Moodle HQ Tracker Issue Created: MDL-63733

Blackboard Ticket #03998793

Blackboard responded that the search functionality does not exist for manage token.

A request for a quote 04002884 was made on 23 Oct.

Logged with Blackboard for investigation. Ticket # 03998739

Blackboard Ticket #03998694

Blackboard created 03998724 for the quote on 18 Oct.

Blackboard Ticket #03997584

Blackboard Ticket # 03997584

Blackboard responded that orphaned activities is now a feature in collapsed topics on 31 Oct.

Logged with Blackboard for investigation. Ticket #03996328

Patch approved on 23 Oct.

Logged with Blackboard for investigation. Ticket #03995294

Patch applied and tested successfully on 19 Nov.

Logged with Blackboard for investigation. Ticket #03994066

Blackboard advised that this is due to how the OS handles files and not a Moodle issue.

Logged with Blackboard for investigation. Ticket #03991268.

Case closed by Blackboard on 11 Oct.

Logged with Blackboard for investigation. Ticket #03991179

Blackboard advised that the Helpdesk role can only create events for themselves.

Logged with Blackboard for investigation. Ticket #03989930

Patch approved on 23 Oct.

Logged with Blackboard for investigation. Ticket #03988938

Blackboard responded that the Manager role does not have the switch to Student Conduct.

Logged with Blackboard for investigation. Ticket #03987735

Blackboard responded that this is functioning as intended.

Logged with Blackboard for investigation. Ticket #03987721

Blackboard advised the cause of the issue on 17 Oct.

Re-tested successfully on 23 Oct.

Logged with Blackboard for investigation. Ticket #03987695

Successfully retested on 23 Oct.

Logged with Blackboard for investigation. Ticket #03986046

A request for a quote was made on 20 Nov.

Logged with Blackboard for investigation. Ticket #03986032

Blackboard advised that this is expected behaviour and will not fix on 19 Oct.

Logged with Blackboard for investigation. Ticket #03985894

Blackboard advised this warning is triggered because there are a high number of courses.

Logged with Blackboard for investigation. Ticket #03982159

Blackboard responded that dragmath has not been maintained for several years hence there is no fix for Java in Chrome.

Logged with Blackboard for investigation. Ticket #03982158

Reviewed to be functioning as expected.

Logged with Blackboard for investigation. Ticket #03978798

Blackboard advised that this is functioning as expected.

Logged with Blackboard for investigation. Ticket #03975657

Marked as expected behaviour on 19 Oct.

Logged with Blackboard for investigation. Ticket #03975533

Patch has been retested and is functioning as expected on 30 Oct.

Logged with Blackboard for investigation. Ticket #03975519

Blackboard advised that the block has been updated as part of the upgrade on 25 Sep.

Logged with Blackboard for investigation. Ticket #03974433

Blackboard advised that this will require a quote on 24 Sep.

Logged with Blackboard for investigation. Ticket #03974432

Confirmed to occur on PROD on 8 Nov.

Blackboard Ticket #03974430

Blackboard advised that this is expected behaviour.

Blackboard Ticket #03974411

This issue will not be fixed and has been reported to the plugin maintainer on 22 Oct.

Instructors need to enable moodle/question:movemine which is a security permission override for students enrolled in the course.

Logged with Blackboard for investigation. Ticket #03974397

Case closed by Blackboard. Ticket#04132782

Blackboard Ticket #03974391

Logged with Blackboard for investigation. Ticket #03973073

UNSW-412 was raised with Daemon for advice on 25 Sep.

Logged with Blackboard for investigation. Ticket #03963721

Patch failed re-test on 2 Nov.

Blackboard Ticket #03947479

Blackboard advised that the plugin requires review for Moodle 3.5. Blackboard is assisting to review this plugin.

Logged with Blackboard for investigation. Ticket #03942910

Confirmed missing due to human error on 30 Aug.

A Team Evaluation developer was asked to review on 2 Nov.

Replication steps forwarded to a Team Evaluation developer on 29 Oct.

A Team Evaluation developer agreed that the help text isn't correct has suggested new help text on 30 Oct.

Replication steps forwarded to a Team Evaluation developer on 29 Oct.

A Team Evaluation developer advised that the randomise button will not appear in PROD on 30 Oct.

The issue has been reported to a Team Evaluation developer on 29 Oct.

The particular sequence of steps to replicate the issue seem to be working correctly on 6 Nov.

The issue has been reported to a Team Evaluation developer.

UNSW-463 is raised to address this issue on 8 Oct.

Blackboard advised that there is a limit of 1680 pixels on the screen layout. A patch for the limit to be removed will be included in the next release.

UNSW-418 is raised to address this issue on 2 Oct.

Blackboard advised that this issue is caused by user content on 4 Oct.