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TELT Systems - Known Issues

 

This page outlines current known issues with TELT Systems and recommended workarounds.
 

 

Moodle

If you are experiencing an issue with Moodle that is not listed below, please contact us.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Workaround Date Updated  Status
Grade Book: Download All Student Submissions   25/10/2022 Logged with OpenLMS ticket : 255399 / BASE-4593

Multiple attempts on group quiz

Marks cannot be applied to the group in a group quiz if a second student in the group starts an attempt alongside the first student.

Marks must be manually assigned to members of the group. 8/4/2022

Logged with OpenLMS Request #241847.

A request for a quote has been made.

Media collections stay linked after rollover

Duplicated and rolled-over media collections will share the same name and galleries as the original.

Media collections where students submit content should be remade instead of duplicated or rolled over. 12/5/2022 Logged with OpenLMS Request #223820 & Request #226895

Workshop UNSW calibration does not generate if example submissions are equal to 'Number of examples' option

Staff must provide more example submissions than is specified in 'Number of examples' unless set to 'All'

To allow calibration to generate in this situation, staff can do any of the following

  • Go to the setup phase and add an extra example submission OR,
  • Go to the settings and set 'Number of examples' to 'All'
12/1/2022 Logged with OpenLMS Request #127048

Atto H5P embed provides error message when embedded in quiz

H5P content that is embedded within a quiz question via the ATTO text editor button does not display to students

H5P content can still be embedded into quizzes via iframe:

1. Create a H5P activity in the course, ensure 'Embed button' is enabled in the H5P Options. 

2. Set the H5P activity to 'Make available but not shown to students' in the common module settings. For additional security, apply the same restrict access to the quiz

3. Save the H5P activity and open the activity page. Click the embed button on the H5P content and copy the embed code

4. Go to the Quiz question and open the HTML editor tool within the text editor. Paste the embed code

09/12/2021 Moodle core issue, tracker: MDL-69290

Feedback activity notifications send to inactive instructors

Feedback activity “Enable notification of submissions” setting will send emails to suspended/inactive instructors

There is no workaround, this option should only be used when instructors in the course are active or notified beforehand of the emails 29/10/2021

Logged with OpenLMS Request Request #229469

This issue will not be fixed

'Natural' grade category totals are not shown to students

When set to the 'natural' aggregation method, category totals will not be visible to students. Instructors still see totals but students just see a -.

The Category will need to be set to a different aggregation method.

1. On the 'Gradebook setup' page, edit the category

2. Set the 'Aggregation' to 'Weighted mean', provide the appropriate category total and save

3. Set any weights as necessary

27/10/2021 Logged with OpenLMS Request #230944

Videos and youtube links displaying as a Poodll error

Video links display as an error 'The Poodll plugin has been disabled and you can no longer add a new Poodll activity'

  1. In the Course, go to the settings block and click 'Filters'
  2. Look for the 'Poodll Filter' and set it to 'Off'
27/9/2021 Logged with OpenLMS Request #227056
Grades appear as 'Error' for students in Gradebook:

Rare occurrence where you observe a grade column in Gradebook displaying 'Error' instead of student grades.
  1. Create a new category in your Gradebook
  2. Move your affected Grade item to this category
  3. Move affected Grade item back 
24/9/2021  

Self-Enrolment:

The message "Enrolment is disabled or inactive" is displayed when a user attempts to self-enrol into a course. The message is displayed when the user's enrolment has expired.

There are two options.

1. Instructor submits a request for a new self-enrolment key to be created.

2. Super TELT Admin manually corrects the user's inactive account.

17/9/2021  

Team Evaluation:

Some comments may not save if incomplete questions were previously submitted.

If submitting a Team Evaluation response in parts, i.e you submit after answering Q1 and only half of Q2. Subsequent updates to the unanswered questions may not save after submitting.

Students should
1. Note down any new answers in subsequent submissions

2. Submit and refresh the page

3. Check if the answers have been saved. If not, answers will need to be re-entered and resubmitted.

10/8/2021 Logged with OpenLMS Request #223106

Gradebook import:

Gradebook categories and items are not imported for some courses.

It is expected behavior that import will only copy categories and items when copying an entire course. 

The entire course (including all activities) must be imported to bring over gradebook categories and items.

It is not recommended to import Turnitin activities as it will duplicate them, in this case, the gradebook will need to be manually recreated.

If a gradebook structure is commonly used, you can create it in a blank sandpit. This sandpit can be completely imported into any course to bring over the gradebook.

18/5/2021

Logged with OpenLMS Request #125177

Logged with Blackboard for investigation. Ticket #04265125 & #04244047

This is expected behavior. A feature request may be raised to implement a new feature to copy gradebook items

Activity displays as 'Not attempted' to students: Activities with a 'restrict access' restriction set will display as 'Not attempted' to students if they do not have access to the activity regardless of their actual submission status. The eye icon may be clicked when setting up a 'Restrict access' to hide the activity from students if they do not have access. 25/03/2021

Logged with OpenLMS Request #123685

This issue will not be fixed.

Login Issues: There was a problem logging you in, please contact your administrator

This error is displayed if you are not enrolled in a course for a recent term or semester in myUNSW.

Please talk with your school or faculty (and/or the Nucleus Student Hub) and check your enrolment status is correct.

If you are enrolled in the course Faculty of Engineering Industrial Training please contact the UNSW Engineering Industrial Training Office.

19/04/2021  
Login Issues: OpenID Connect error Try logging in to myUNSW then click on the Moodle link which may work more often. Please report the date and time of the error if you are unable to login after several attempts. 22/02/2021 Logged with OpenLMS Request #123057 and #124980
Groups: Suspended instructors receiving emails from auto group removals   19/02/2021 Logged with OpenLMS Request #121935
Team Eval: freezes when adding questions There is no workaround. 14/01/2021 Logged with OpenLMS Request #121505
HTML (Per role): Images, media & files directly uploaded to the HTML (per role) block are broken after saving.

theBox should be used to upload & embed the content:

1. In the text editor, click insert moodle media or insert image

2. In the file explorer, select the 'theBox' tab on the left

3. Upload files via theBox's uploader and insert

4/12/2020

Logged with OpenLMS Request #120018

Issue reported to the plugin developer. Awaiting plugin developer to fix.

Media Collection: 'Theme has already been set' coding error appears when viewing gallery

Disable the emoticon filter

1. In the course, go to the 'Settings' block and click 'Filters'  

2. Set 'Display emoticons as images' to 'Off'

3. Click Save

16/11/2020

Logged with OpenLMS Request #119884

This issue will not be fixed.

Calendar: The Turnitin due date may not automatically appear in the calendar after some parts settings are changed.

A custom calendar event may be added manually to the calendar.

Steps to create an event can be found on the Teaching Gateway.

3/11/2020 This issue will not be fixed.

Open Reports: Open reports are empty and do not display course data

There is currently no workaround 15/10/2020

Logged with OpenLMS Request #3053.

Awaiting Open Reports Update for Flash player

Group Self Select: The 'Participants can set and edit group description' setting remains active even when it is greyed out due to 'participants can create groups' being disabled.

In the activity settings you can re-enable 'Participants can create groups' and modify the 'Participants can set and edit group description' setting before disabling 'Participants can create groups'.

27/08/2020

Logged with OpenLMS Request #116430

OpenLMS have reported issue to the developer of Group self-selection module for Moodle

StudentQuiz: "Invalid Course Module ID" error Logged in as an admin opend the activity and added the student role to the permission "moodle/question:editall", then remove the student role straight away from this permission. 21/08/2020 Logged with OpenLMS Request #116052

Activity Completion: Quiz activity completion option 'or all available attempts completed' will be unchecked when saving quiz settings after students have completed the activity

The 'Unlock completion options' button may be used to make changes to activity completion and re-enable the 'or all available attempts completed' option.

This will temporarily clear current activity completion and reupdate completion of all students using the new conditions.

18/08/2020 Moodle Core issue,
tracker: MDL-69496
Grader report: Student names do not remain visible if you scroll to the right for course with large numbers of activities. Reduce the width of the browser window and the student names will stick on the page and be visible while scrolling. 18/05/2020 Logged with Daemon for investigation UNSW-644
Media Collection: Galleries in carousel view may look like they are empty, but gallery contents are actually over to the far right of the page

Collections can be changed to "Grid" view by the initial creator of the collection:

  1. Edit the Media collection settings
  2. In the "Gallery Defaults" section set
    • "Gallery view options" to only "Grid view" ticked
    • Tick "Enforce gallery defaults"
7/05/2020 Logged with Daemon for investigation UNSW-644
Text Content: HTML pre tags with large amounts of text may cause the page to scroll horizontally. Replace the <pre> ... </pre> element with <span style="white-space: pre-wrap;"> ... </span> 6/05/2020 Logged with Daemon for investigation UNSW-644

StudentQuiz:

StudentQuiz activities that are rolled over, duplicated, or copied with the sharing cart will not be usable due to an error message appearing.

StudentQuiz activities will need to be recreated manually when they are rolled over. 24/01/2020

Logged with Blackboard for investigation. Ticket #04439329.

This issue will not be fixed

Random Short-Answer Matching question type:

Images in a short-answer question types may not appear in Random Short-Answer Matching questions.

When uploading the image, using the file picker, opt for uploading through theBox rather than directly uploading to Moodle ("Upload a file"). 09/01/2020

Moodle Core issue,
tracker: MDL-67645

External Tool:

Embed launch container setting does not work properly on Safari iPad, it will launch in existing window

No workaround at this time 16/12/2019 Moodle Core issue, tracker: MDL-64150

Label:

Moving a label (left/right or up/down) with a YouTube video inserted breaks the video player until page refresh.

 

Refresh the page and the video player should return to normal. 29/10/2019

Case closed by Blackboard Ticket #04290489

Quiz:

When Quiz attempts data has been changed through the Backup and Restore tool, they cannot be moved back to the original date after new attempts have been made.

There is no workaround as the feature to move Quiz attempts data has been removed in Moodle 3.4

05/07/2019

Case closed by Blackboard 
Ticket #04187263

This issue will not be fixed.

Media Collection Assignment:

When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting.

Currently no workaround. 01/07/2019 Logged with Blackboard for investigation. Ticket #04191155

VoiceThread:

When accessing VoiceThread using Safari, cannot leave a video/video comment. Error says your computer's microphone/camera is not configured.

This affects Safari only. Please use other browsers like Firefox, Chrome etc as a workaround. 01/10/2019 This issue will not be fixed.

Gradebook Export:

Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments.

"Plain Text Format" (CSV) export takes only a few seconds. 26/06/2019 Moodle HQ is aware of the issue MDL-57612 but there is no current schedule for a fix to be implemented.
Ticket#04183854

OU Blog:

Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts.

Currently no workaround. 26/06/2019 Logged with Blackboard for investigation. Ticket #04187303

Course Overview On Campus:

Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block.

Currently no workaround. 24/06/2019

Issue has been reported to Blackboard.
Ticket# 04171219

Course Overview On Campus: 

Hiding many courses at a time may not hide all the courses if clicking too fast.

Wait for the course to vanish from the block before hiding next course. 20/06/2019

Case closed by Blackboard Ticket #04179390

This issue will not be fixed.

Media Collection Activity:

The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked.

This issue can be fixed by selecting the gallery manually.  05/06/2019 This issue will not be fixed.

H5P:

H5P activities should be used to engage students with activities and to enhance interactivity in the course.

We do not recommend the use of H5P activities for assessments that could earn grades for students. 28/05/2019 This issue is on the H5P roadmap to be addressed in the future

Media Collection Activity:

The add comment button does not appear in the first instance of the page while viewing the Media collection gallery. 

This issue can be fixed by clicking on the adjacent "Course", "Private" or "Feedback" tab. 27/05/2019

Case closed by Blackboard 
Ticket #04093956

This issue will not be fixed.

Media gallery in Text editor:

The insert Media Gallery button in the ATTO and TinyMce text editor always inserts an empty gallery

  09/10/2019

Case closed by Blackboard Ticket #04269231

The insert media gallery button will be removed.

Image icon issue:

Banner icon observed while uploading images through theBox repository under Course administration.

  27/05/2019 This issue will not be fixed.

Moodle UAT, STAGE failure on Microsft Edge:

Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0.

Using other browsers such as Google Chrome, Mozilla Firefox are recommended. 14/05/2019

Case closed by Blackboard
Ticket #04142150

Course Template tool:

The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous. 

Request course cache to be cleared or avoid renaming template sandpit courses once created. 13/05/2019 More permanent solution is being investigated by Blackboard.
Ticket #04146422


Log-In-As: 

When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P.

Other tools may also be affected.

This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code.

 

The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue.

This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots.

Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate.

01/05/2019

This has been investigated by Blackboard in
ticket #04138904, and subsequently escalated to Moodle HQ.

Status: Waiting Moodle HQ.

Sharing Cart: 

Instructors when copying activities/resources will always contain user data.

To ensure user data is not copied across, for applicable activities;

  1. Duplicate the activity
  2. Copy the duplicated activity to sharing cart
  3. Delete the activity duplicated in step 1
  4. The activity now saved in sharing cart will not contain user data
13/05/2019

Fixed as part of May Moodle release. UNSW3-695

STACK question:

An error message appears If the answer of a question is "cos(1200*%pi*t)". 

Instructors can grade the question manually. 29/03/2019

Currently being investigated by Blackboard.
Ticket #04104234.

Forum Activity:

YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed. 

Currently no workaround. 29/03/2019 This is not currently planned to be fixed.

H5P:
Staff are unable to create new H5P activities due to error message "You must select a content type".

It has been reported that editing of activities is working in general, however at least one exception (such as adding a slide to an existing activity) has been identified.

Currently no workaround. 18/03/2019

Issue has been raised with Moodle Support.

Bugfix patch (UNSW3-677) is scheduled for 03/04/2019.

Turnitin Plagiarism Plugin: Students cannot view submitted paper or similarity report.

Currently no workaround. 22/10/2018 Issue has been raised with Turnitin and Moodle support.

Turnitin Plagiarism Plugin: Instructor cannot view the similarity score in the grading screen until the due date.

Instructors can access an individual student’s similarity report before the due date via the Feedback Studio.

22/10/2018 Issue has been raised with Turnitin and Moodle support.

Turnitin Plagiarism Plugin: Students can resubmit an assignment when the assignment settings do not allow resubmission.

Currently no workaround. 22/10/2018 Issue has been raised with Turnitin and Moodle support.

Turnitin Plagiarism Plugin: Instant similarity reports are generated for submissions even after the third attempt.

Currently no workaround. 22/10/2018

Currently students cannot see their similarity reports hence they cannot game the system with frequent resubmissions.

Turnitin Plagiarism Plugin: Students can resubmit even after the due date.

The Moodle assignment settings override the Turnitin settings. Setting the due date and the cut-off date to the same date in the assignment (not Turnitin) will prevent resubmission after the due date.

22/10/2018 Issue has been raised with Turnitin and Moodle support.

Turnitin Plagiarism Plugin: Instructor cannot view Peermark.

Currently no workaround. 22/10/2018

There will be no impact to students or marking as currently Peermark cannot be enabled when the assignment is set up.

Turnitin Plagiarism Plugin: Students are unable to view rubrics.

Attach a PDF copy of the rubric to the assignment for students to access. 22/10/2018

Issue has been raised with Turnitin and Moodle support.

Course Contact Tool:
The course contact tool is deployed pre-semester, but occasionally loads blank (being unusable).

This can be resolved by an Instructor or TELT Admin following these steps:

1) Delete existing course contact link
2) Create a new external tool activity
3) In the name field, enter "Click here to view course contact details"
4) Under Privacy, uncheck "accept grades from this tool"
5) Save and return to the Course.

25/07/2018 Please use the workaround. The tool is currently being scoped for a redesign.
Moodle StudentQuiz Activity: If an 'Essay' type question is created in a quiz, when attempting to complete the quiz, no "Next" or "Finish" button is shown on screen and users cannot progress. When adding the StudentQuiz activity, under Advanced Settings for allowed question types manually select all applicable options omitting the 'Essay' option.  18/05/2018 This is not currently planned to be fixed.
Moodle course overview - performance issues when users are enrolled in a large number of courses as an instructor. Don't enrol in courses unless you are an instructor in that course. Administrative users can access course without enrolling.  12/03/2018

Moodle HQ are working on performance improvements MDL-61384 and MDL-55611

Moving inserted videos in Moodle from theBox: Within 'settings', if you click the option to move the content, upon the page refreshing, the media player generated changes and displays larger in size. A manual refresh of the browser is required before the appropriate media player is generated and displayed in its new position.  26/02/2018 This is not currently planned to be fixed. If experienced please refresh the browser as per the workaround.
Teaching Assistant Role: Role updates in UNSW3-305 have removed Teaching Assistants ability to modify Course Resources and Activities. Users with an Instructor role are unaffected and can add/modify/delete resources and activities. 14/02/2018 TA role permissions are being reviewed by Blackboard. Ticket #03092962
theBox video transcoding notice missing: When uploading a Video to theBox instead of observing a message that the video is still transcoding, a progress indicator is displayed with no message on the status. Refresh the page in a few minutes time. Once complete the progress indicator disappears.  28/02/2018

Blackboard have been asked to investigate the cause. Ticket #03070409. 

A fix is anticipated for mid-March.

User Synchronisation Issue (myUNSW / Moodle): There is currently an issue affecting the synchronisation of staff and students from myUNSW to Moodle for Semester 1 2018 courses. Anyone who already had access won't be affected. No Workaround. 08/02/2018 Blackboard have implemented a fix which will be deployed in the February Moodle release. Issue will be resolved on the 15th February. Ticket #03061498.
Safari - Embed Codes: When using Safari and adding media content in Moodle using Embed Codes, the page will reload and not display the media player. If using Safari, a refresh of the page will be required after inserting the media item, for the media player to be generated.  03/01/2018 Investigated by Blackboard. Ticket #465392
Share codes for MP3: Adding MP3 content in Moodle using Share Code's from theBox will not generate a working media player. Insert MP3 content from theBox via embed code instead. 03/01/2018 Investigated by Blackboard. Ticket #465516
Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" may in some cases, cause older content to auto download. Insert content into Moodle using theBox embed codes. 28/02/2018 Developers are aware of this issue and are working to apply a fix as soon as possible. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378.
Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against the best assessment. 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR
2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity.
23/10/2017 Currently being investigated by Netspot. Ticket #: 413044
Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the grade book. Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report or as an import.

Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase.
23/10/2017 Currently being investigated by Netspot. Ticket #: 413044
Gradebook import: xlsx and xml files are not able to be imported. Export and import .csv files only. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution.
Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956
Moodle Quiz: Editing a close type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

17/10/2017 Moodle HQ is aware of the issue MDL-52703 but there is no current schedule for a fix to be implemented.
Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle. Use a different internet provider if possible, perhaps from the UNSW Campus.   We recommend contacting your internet service provider so that they can identify and resolve the issue.
Choice activity: If you limit the number of responses allowed you receive an error “This choice is full and there are no available places” (MOOD-5522) Do not limit the number of responses to the choice activity. 14/11/2017 Currently a known issue. Moodle HQ tracker issue: MDL-56881
OU Wiki: images and other media inserted in heading text in sections causes an error when clicking on "Edit section" link. Highlight the image or media that has been tagged incorrectly and set back to paragraph formatting before saving. 9/11/2017 This issue has been reported to Blackboard. Ticket #463947
Embeded videos: Users are able to play an embedded video even when there are
restrictions in place for an activity/resource.
Manually hide the restricted activitie/resource that require restrictions. 27/10/201 This issue has been reported to Blackboard. Ticket #: 463501
Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript. Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved. 23/10/2017 This issue has been reported to Blackboard. Ticket #: 455843
Advanced Forum: The reset table preferences button does not stick (MOOD-4389). Manually show the column again rather than clicking the reset table link. 23/10/2017 This issue has been identified by Moodle and is being looked at under MDL-41730.
Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. The issue is sporadic. Click the file or folder again.   This issue has been reported to Blackboard. Ticket #: 448597
Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448253
Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448253
Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448074
Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available.

Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations.

 
17/10/2017 This issue has been reported to the developer in Netspot. Ticket #: 438804
Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded" Attempts that are not yet graded must be done so manually. 17/10/2017 Currently being investigated by our developer on Blackboard ticket #: 446067.

Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the drop-down beside File name to All files.

Option 3: Use a different browser.

  Currently being investigated by our developer on Blackboard ticket #: 445853.
Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. Use a supported operating system and browser.   This is an iOS issue that may be fixed through future updates.
Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students.

1) Avoid using the grid format

2) Change your course format to the topic or weekly format if you are already using it.

  Grid format developer is currently updating the plugin to improve accessibility.  Moodle tracker issue: CONTRIB-3240.
Gradebook: When working with the grade book in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filtered in tab 1 has caused updates not reflected in tab 2. Do not use multiple tabs when working with the grade book. 17/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306
IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation.   Currently a known issue.
 
Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-26363
Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-35325
Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case, if a marker gives a 0/0 mark for the first section the total calculates incorrectly. The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example,
Student J: (-/0) + 12/20 = 60% (correct)
Student C: 0/0 + 12/20 = 300% (incorrect)
23/10/2017 We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.
Moodle Mobile App: Unable to add audio-only content as student. There is no current workaround available.   This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery.
Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5. There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462
Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) If you need to post videos on YouTube, use a desktop browser. 24/10/2017 The mobile version of the YouTube website does not provide access to the embed code.
Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113
Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) There is no current workaround available.   MapleTA is not integrated with Moodle.
Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) Use the mobile theme to grade the assignment instead of the Moodle Mobile app.   Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640
iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) Rename each file before upload from the Camera Roll. 24/10/2017 This is a limitation of the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg".
Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385

Unresolved

Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode. 24/10/2017  
Moodle Mobile App: Unable to complete enrol cohort as a Manager (MOOD-2316) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999. 
Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) There is no current workaround available.   Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) There is no current workaround available.   This is a limitation of the Moodle Mobile app.
Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574
Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999
Voice Podcaster subscription returns blank page (MOOD-2815) Use an alternative browser.   This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported.
Course Menu block: Error message with custom link setting in Course Menu block (MOOD-2866) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue:
Moodle Tracker issue: CONTRIB-5534
MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad.

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489

Expected behaviour and is not intended to be resolved. 

Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212
Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. There is no current workaround available. Users may wish to access SCORM packages using a wired connection. 24/10/2017 There are discussions on this issue here. 
YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported.

YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle.
To add a YouTube video to your course, navigate to YouTube first and search for your video.  Once you have found your video, copy the URL from the address bar (the URL looks like this) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. 24/10/2017 Currently being investigated by Netspot. Ticket #: 434466.
Cannot load Voice Authoring applet due to Java security settings in the browser (MOOD-3555, MOOD-3557) Use an alternative browser.   This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported.
Groups: MOOD-8503 Issue 2 - Cannot set 'maximum number of groups to participate in' to 0, but the tooltip says you can.     Currently being investigated by  Blackboard Case #04274962
Media Collection Assignment: Error submitting when using the “Assignment submission in media collection” setting along with multiple assignment submission types “Assignment submission in media collection” should be turned off when using non media collection submission types 5/11/2019 Currently being investigated by  Blackboard Case #04306317
UNSW New theme: MOOD-8401 Issue 2 - Chat scrolls up when typing in Message This is a Safari specific issue and will not be resolved.     16/10/2019 Logged with Daemon for investigation. UNSW-552
Open Forum: large forum freezing 

The suggested workaround is to change the site-wide setting to only display 25 posts per page to reduce performance issue when bookmarking and substantive are ticked.

25/12/2019

logged with Blackboard case #04497230

Auto Created Groups: Class ID groups creates duplicates if renamed and recreated

Issue A:  Duplicate groups created workaround
1. If Group Class ID is blank, determine class from Course Participants list, otherwise the class id will be set for the group
2. Copy group names for safe keeping
3. Rename the groups to the class id
4. Auto create groups
5. Rename groups back to the human readable names

Issue B:  Groups with class id cannot be deleted, workaround:
If you do not need to delete the group but just update the group, follow the workaround for Issue A rather than deleting groups. Alternatively you can still remove members from the group rather than delete the group.

6/03/2020 logged with Blackboard case #04504452

 

Resolved Issues

Issue Workaround Date Updated  Status

Error in creating groups and assigning users to groups when uploading from a CSV file

The error message '"" is not a valid field name' is displayed when attempting to import groups from a CSV file

Groups can be created and users assigned to groups manually via the Groups page for the course 09/02/2022 Logged with OpenLMS Request #237600 & #238471
Quiz: Download essay submissions does not download if quiz only contains random questions containing essays and no individual essay questions in the quiz

At least one single essay question should be included in the quiz if the 'download essay submissions' is to be used alongside randomised questions.

There is no workaround after the quiz is attempted.

26/8/2021

Logged with OpenLMS Request #117198

Resolved in Client Release 7

Team Builder: Long text or text containing quotation marks in questionnaire responses causes the questionnaire not to save Responses need to be shortened o ~150 characters & quotation marks removed. Additional information can be provided in the 'Question' text. 18/02/2021 Resolved OpenLMS Request #120528
Login Issues: unable to login to Moodle: There was a problem signing you in, please contact your administrator. Exact error displayed may vary. Please contact the IT Service Desk and report the Moodle login issue and a data related issue with your account will be corrected. 22/02/2021 Resolved OpenLMS Request #123022
Login Issue: Exception - Argument 1 passed to core\session\manager::login_user() must be an instance of stdClass     If you are not enrolled in course for the current term/semester, please check your enrolment status with your faculty. 22/02/2021 Resolved OpenLMS Ticket #123143

UNSW Workshop:

Error occurs when saving example submission when only file submission is enabled. The changes are still saved.

Enable the 'Online Text' submission type within the workshop activity's submission settings when creating example submissions.

This can be disabled once the example submissions are created.

8/4/2021 Resolved in Client release OpenLMS case #123465
Quiz: Some students appear as 'in Progress' status in the quiz reports even after their time limit runs out and their submission automatically submitted

Course Instructors can refresh the students status by:

1. Log in as the student

2. Open the quiz to view the attempt

14/01/2020 Resolved via OpenLMS case #120263
Moodle Media: theBox videos inserted via insert moodle media play in the flash player in some browsers.   4/01/2021 Resolved via OpenLMS. Ticket 121215
H5P: When selecting the type of interactive content the width of the page is too small   7/05/2020 Daemon resolved. ticket UNSW-645

URL to Course Content:

Error message occurs when using a URL to access an activity whilst not logged into Moodle.

The error does not appear if the user has logged into Moodle beforehand. There is no workaround at this time.

20/02/2020

Blackboard resolved. Ticket #04404946.

Ally Plugin Display issue: Ally Plugin is causing multiple display issues within Moodle courses. Blackboard has disabled the plugin site-wide until they find a resolution for this issue. 9/08/2018 Blackboard resolved ticket #03906017
Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event.  Resolved. 20/07/2018 Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608.

Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle.

Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. 19/07/2018

Blackboard resolved ticket # 03496709

H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. 07/05/2018

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

Moodle Quiz activity: Text and Icons overlap each other in quiz questions No workaround. 07/05/2018 UNSW theme developer resolved this issue. Ticket UNSW-388 / UNSW3-350
HTML Editor - Insert Moodle Media Slider does not work: When inserting a video via the Insert Moodle Media button, staff/students can control the size of the video using a slider. The slider is not currently working, the video instead defaults to one size. You can instead set the video size by clicking the "show html" button, denoted by <> in the menu, and then change the height/width pixels to your desired preference. Note, if you enter a pixel size which isn't in the correct ratio, the player will load a video player in the correct ratio as close as it can to what you entered. 07/05/2018 Resolved by Blackboard. Ticket #03078505
Quiz STACK questions: an error is displayed which prevents creation of new stack questions. Existing stack questions should continue to work as expected. No workaround. 19/04/2018 Blackboard resolved this issue ticket #03120599
Quiz STACK questions are i) not displaying correctly and ii) not accepting answers and produce and "invalid answer" error message preventing these questions from being completed.

1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again.

2) There is no current workaround.

11/04/2018 Blackboard resolved this issue ticket #03118641
Lightbox Gallery: Unable to add files in Lightbox Gallery:  The ability to upload files within a Lightbox Gallery Moodle activity is not functioning.   26/2/2018 Resolved - Ticket: #03077211
Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will allow manual downloading and in some cases, cause content to auto download. Insert content into Moodle using theBox embed codes. 19/02/2018 Developers are aware of this issue and are working to apply a fix as soon as possible. Manual downloading was addressed in the February Moodle release. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378.
Adding media on Moodle from theBox using "Insert Moodle Media" method will autoplay in some browsers. Use an alternate browser (excluding Safari) and add content from theBox using Embed Code instead. 19/02/2018 Investigated and resolved by Blackboard as part of the February Moodle release. Ticket #: 03050673
An instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum.

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example, Page/Label.

24/10/2017 Logged with Blackboard for investigation. Ticket #: 440169
Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 This is a limitation with iOS 9. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 440220Works 
Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users. If an image is being used to display an equation, use LaTeX notation if possible. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835
Lesson activity: Attempts are not counted as 'Completed' even after a student reaches the end of a Lesson

Students must complete at least one question for their attempt to be completed.

For lessons without questions, staff may add a multiple choice at the end as a final confirmation.

"You have reached the end of the lesson, select 'I'm done' below to submit your attempt or choose 'Go back to start' to review the previous pages"

11/10/2021 This is part of Moodle's design for Lesson and will not be fixed.
Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. If there are no course related implications, edit your media collection and enable commenting.  17/10/2017 Currently being invested by our developer on Blackboard ticket #: 446345.
Web PA activity: Security message displays due to the security certificate expiring. When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA. 17/10/2017 The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016
Guest access mode: Profile pictures and names are visible to guests viewing tag pages. If privacy is a concern, avoid adding tags to the interests section of personal user profiles. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363
Mobile Devices: All SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) There is no current workaround available. 24/10/2017 There will be patches for this issue in Moodle 2.6.
Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation. Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again. 23/10/2017

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.

Th elimit has been changed to 255 characters. 

Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. There is no current workaround available. 17/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730
Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. 

Error generated but student gets enrolled.

Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) There is no current workaround available. 24/10/2017

Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533

Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary.

17/10/2017

 
This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January.
Hidden course section names: When you hide a section within a moodle course, the section name also disappears resulting in confusion if multiple sections are hidden. If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371
ATTO editor: ATTO editor does not link text to provided URL There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842
Moodle Mobile App: Question Bank issues (MOOD-2031) There is no current workaround available. 24/10/2017 Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851
Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225)

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

24/10/2017

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level

Maple TA activity: MOOD-2545 Unable to add Maple TA activity. There is no current workaround available.   MapleTA is not integrated with Moodle
Maple TA assignment: MOOD-2544 Unable to add MapleTA assignment. There is no current workaround available.   MapleTA is not integrated with Moodle.
Moodle Chat: When setting to separate groups, chats are now separated by groups. There is no current workaround available.  

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email [email protected].

This issue has been resolved      the Moodle 3.3 upgrade.

Send an Email immediately: Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) This is a limitation with iOS 9. Use an alternative browser. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439748
TinyMCE: Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE  (El Capitan) (MOOD-3921) iframes are stripped out from TinyMCE for security reasons. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439066
TinyMCE editor: Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) Use Firefox instead of Chrome.   Logged with Blackboard for investigation. Ticket #: 439104
Course Menu block: Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) Use Firefox instead of Chrome.   Logged with Blackboard for investigation. Ticket #: 439273
RSS feed: Empty RSS feed for student (Win 7) (MOOD-3791) Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly.   Logged with Blackboard for investigation. Ticket #: 439945
Group mode icon: Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) Group member information has been moved under activity restrictions.   Logged with Blackboard for investigation. Ticket #: 439500
Certificate: TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities.   Logged with Blackboard for investigation. Ticket #: 439443
Embed URL resource: "Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) Browser blocks iframe in another site.   Logged with Blackboard for investigation. Ticket #: 439475
AGSM EE Administrator role: AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439697
TELT Administrator role: TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439698
iPad - Smart Sparrow Lesson: Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) Smart Sparrow's content is developed using Flash which cannot be played on iOS.   Logged with Blackboard for investigation. Ticket #: 439889
Moodle Media button - theBox repository: Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within an html5 audio player - as it doesn't perform the redirect itself.   Logged with Blackboard for investigation. Ticket #: 439954
IMS content package: Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) This is a limitation with iOS 9   Logged with Blackboard for investigation. Ticket #: 440009
Uploading files: Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) This is a limitation with iOS 9.   Logged with Blackboard for investigation. Ticket #: 440010
Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event.  Resolved. 20/07/2018 Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608.
Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. 19/07/2018 Blackboard resolved ticket # 03496709
H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. 07/05/2018

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

Groups: Import groups provides a group name required error There is no workaround 14/01/2020 Logged with OpenLMS Request #121653

Moodle 4.0 Upgrade

The issues listed below were identified in the Moodle 4.0 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade.

Issue Workaround Date Updated Status
H5P: During course rollover the entire content bank is copied over into the new course but links in the new course link to the old content bank not the new content bank. Create a new H5P activity in the new course and name it the same as the copied one, then go to the content bank and select the H5P activity from the content bank. then remove the rolled over version that points to the original course. 07/10/2022 Logged with Open LMS for investigation. Ticket #253599
Content bank crashes Chrome   04/10/2022 Logged with Open LMS for investigation. Ticket #254177
Logged with Daemon for investigation. Ticket UNSW-879
MOOD-13376 Issue 2 - Issue with the quiz points system in Reading Game   05/10/2022 Logged with Open LMS for investigation. Ticket #254282
MOOD-13174 Issue 2 - Pop-up display option opens a new window when adding URL Access the pop-up while not in full screen. 06/10/2022 Logged with Open LMS for investigation. Ticket #254401
MOOD-13885 Issue 1 - Students unable to view previous attempts in Flashcard of H5P   07/10/2022 Logged with Open LMS for investigation. Ticket #254464
Logged with Daemon for investigation. Ticket UNSW-909
MOOD-13885 Issue 2 - Student unable to view attempt score in Flashcard of H5P   07/10/2022 Logged with Open LMS for investigation. Ticket #254468
Logged with Daemon for investigation. Ticket UNSW-909
MOOD-13885 Issue 3 - Text hidden behind image (Green bar) for Student’s marks for all H5P programs   07/10/2022 Logged with Open LMS for investigation. Ticket #254479
MOOD-13371 Issue 1 - Unable to access “Add Group/grouping access restriction” when setting up H5P   07/10/2022 Logged with Open LMS for investigation. Ticket #254480
MOOD-12828 Issue 1 - Exception - Attempt to assign property "shuffleanswers" on null for Draft question preview in Quiz   07/10/2022 Logged with Open LMS for investigation. Ticket #254483
MOOD-13301 Issue 1 - Filepicker does not load when previewing Coderunner question with attachments enabled for Instructor   10/10/2022 Logged with Open LMS for investigation. Ticket #254576
MOOD-13144 Issue 1 - Cannot log into Dropbox as Instructor   10/10/2022 Logged with Open LMS for investigation. Ticket #254593
MOOD-13356 Issue 2 - Instructor unable to create “Repeated Slots” on Scheduler activity This issue has been raised with the developer at https://tracker.moodle.org/browse/CONTRIB-9117. 12/10/2022 Logged with Open LMS for investigation. Ticket #254799
MOOD-13356 Issue 3 - Appointment date not displayed if it is scheduled on the same date by Instructor in Scheduler   12/10/2022 Logged with Open LMS for investigation. Ticket #254809
MOOD-13840 Issue 1 - Students in same group unable to book meeting when restriction for Particular Grouping is set in Scheduler   12/10/2022 Logged with Open LMS for investigation. Ticket #254811
MOOD-13301 Issue 5 - Exception after Instructor added a ‘Draft’ question in Quiz   12/10/2022 Logged with Open LMS for investigation. Ticket #254813
MOOD-13163 Issue 1 - Comments made by Instructor in Lightbox Gallery not displayed To see the comments made, just turn edit mode off, and they will be displayed. 12/10/2022 Open LMS Ticket #254814
Daemon Ticket UNSW-916
MOOD-13375 Issue 2 - Setting up Reading Game start on a week after the current week gives an exception   13/10/2022 Logged with Open LMS for investigation. Ticket #254916
MOOD-13416 Issue 1 - Cannot export StudentQuiz question when previewing it Download quiz question by XML by clicking Preview within Student Quiz is not supported. 17/10/2022 Logged with Open LMS for investigation. Ticket #255106
MOOD-13821 Issue 1 - Error writing to database when Student assesses submission in UNSW Workshop   17/10/2022 Logged with Open LMS for investigation. Ticket #255109
MOOD-13210 Issue 1 - Error message with stack trace when Instructor customises Certificate   18/10/2022 Logged with Open LMS for investigation. Ticket #255200
MOOD-13385 Issue 1 - Similarity report for Turnitin v2 Assignment is not generated   19/10/2022 Logged with Open LMS for investigation. Ticket #255292
MOOD-13776 Issue 1 - Guest unable to comment on post in OU Blog when settings are correct   19/10/2022 Logged with Open LMS for investigation. Ticket #255300
MOOD-13670 Issue 2 - Student not receiving notification when Assignment is marked   19/10/2022 Logged with Open LMS for investigation. Ticket #255308
MOOD-13401 Issue 1 - Unable to Add Peermark Assignments It is possible to create a PeerMark assignment using the Turnitin Direct V2 plugin. 19/10/2022 Logged with Turnitin for investigation. Ticket #21519958
MOOD-13180 Issue 2 - Instructor does not receive notification when Assignment is submitted   19/10/2022 Logged with Open LMS for investigation. Ticket #255311
MOOD-13362 Issue 1 - Accessing OU Wiki new pages tab for changes throws exception for Instructor   20/10/2022 Logged with Open LMS for investigation. Ticket #255423
MOOD-13696 Issue 1 - Certificate with option “Force Download” does not force the download on iPadOS This issue has been raised with the developer at https://tracker.moodle.org/browse/CONTRIB-9133. 20/10/2022 Logged with Open LMS for investigation. Ticket #255427
MOOD-13211 Issue 1 - Certificate name with spaces has the spaces removed when created using iPadOS You can edit the name again and manually correct it. 23/11/2022 Logged with Open LMS for investigation. Ticket #255429
MOOD-13335 Issue 1 - Green tick not displayed after calculating calibration scores in UNSW Workshop   20/10/2022 Logged with Open LMS for investigation. Ticket #255442
MOOD-13821 Issue 1 - Coding error when Student clicks “Review assessments that users have flagged as unfair” button in UNSW Workshop   20/10/2022 Logged with Open LMS for investigation. Ticket #255443
MOOD-13904 Issue 1 - quiz question does not render   21/10/2022 Logged with Open LMS for investigation. Ticket #255570
MOOD-14122 Issue 1 - Student unable to change calendar type from “user” to “course” This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76061. 21/10/2022 Logged with Open LMS for investigation. Ticket #255587
MOOD-13372 Issue 1 - Replacing H5P content does not immediately update the “Access the H5P file in the content bank“ link   24/10/2022 Logged with Open LMS for investigation. Ticket #255687
MOOD-14289 Issue 1 - Accessibility report redirects to a page that continuously loads   24/10/2022 Logged with Open LMS for investigation. Ticket #255703
MOOD-13577 Issue 1 - No option for Instructor to duplicate section   24/10/2022 Logged with Open LMS for investigation. Ticket #255705
MOOD-13886 Issue 1 - H5P content does not autosave after 30 seconds The autosave features have not been implemented in the core H5P version yet as detailed in https://tracker.moodle.org/browse/MDL-67789. 26/10/2022 Logged with Open LMS for investigation. Ticket #258662
MOOD-13576 Issue 3 - Students can download video uploaded to the description   26/10/2022 Logged with Open LMS for investigation. Ticket #258664
MOOD-13372 Issue 4 - Instructor unable to drag elements in H5P Drag and Drop content This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76980. 27/10/2022 Logged with Open LMS for investigation. Ticket #258775
MOOD-13372 Issue 7 - H5P Course presentation elements are only draggable horizontally and return to original position This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76980. 27/10/2022 Logged with Open LMS for investigation. Ticket #258776
MOOD-13372 Issue 5 - H5P content creation copy tooltip is obscured This is an issue with the H5P content. 27/10/2022 Logged with Daemon for investigation. Ticket UNSW-948
MOOD-13586 Issue 1 - Recorded video and audio in profile page causes TypeError to appear   27/10/2022 Logged with Open LMS for investigation. Ticket #258784
MOOD-13236 Issue 1 - Course Contact Details Tool redirects to the wrong URL in External tool   27/10/2022 Logged with Open LMS for investigation. Ticket #258788
MOOD-13236 Issue 2 - Adding an External tool URL and then changing to a preconfigured tool still launches the External tool URL   27/10/2022 Logged with Open LMS for investigation. Ticket #258789
MOOD-13216 Issue 2 - Instructor unable to edit repeated session times in Chat This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76951. 28/10/2022 Logged with Open LMS for investigation. Ticket #258882
MOOD-14142 Issue 1 - “Use enter to send” option not working in Messaging settings   28/10/2022 Logged with Open LMS for investigation. Ticket #258884
MOOD-13126 Issue 1 - More option in the “My courses“ section always redirects to the Moodle dashboard page   31/10/2022 Logged with Open LMS for investigation. Ticket #258958
MOOD-14002 Issue 1 - Global search button not appearing when using “Login in as” student   31/10/2022 Logged with Open LMS for investigation. Ticket #258960
Logged with Daemon for investigation. Ticket UNSW-992
MOOD-13201 Issue 1 - Moodle Tags for Blackboard Collaborate Ultra do not work   31/10/2022 Logged with Open LMS for investigation. Ticket #258961
MOOD-13646 Issue 1 - Unable to view the entire page of an IMS Content Package on iPad This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-48472. 31/10/2022 Logged with Open LMS for investigation. Ticket #258967
MOOD-13165 Issue 1 - Flipping and rotating functions in lightbox gallery is not consistent using iPadOS   31/10/2022 Logged with Open LMS for investigation. Ticket #258974
MOOD-13527 Issue 1 - Fatal error when selecting completing a set of courses as criteria for Badge This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-58989. 07/11/2022 Logged with Open LMS for investigation. Ticket #259483
Course accessibility scores are not displayed by Ally   08/11/2022 Logged with Open LMS for investigation. Ticket #259590
MOOD-14152 Issue 1 - Unable to send any Message as a Dummy Student   08/11/2022 Logged with Open LMS for investigation. Ticket #259598
MOOD-13139 Issue 1 - No Style Navigation in Appearance Settings for Book   10/11/2022 Logged with Open LMS for investigation. Ticket #259827
MOOD-13277 Issue 1 - Changing “Aggregate type” in Glossary does not update grades in Gradebook unless rating is modified This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-27503. 10/11/2022 Logged with Open LMS for investigation. Ticket #259829
MOOD-13186 Issue 1 - Show and Hide settings in Assignment marking guide do not save in IPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76790. 11/11/2022 Logged with Open LMS for investigation. Ticket #259906
MOOD-13487 Issue 2 - Exception thrown when selecting “Add an entry about this course“ in Blog menu   14/11/2022 Logged with Open LMS for investigation. Ticket #259978
MOOD-14071 Issue 1 - Cannot import a topic into another course using Sharing Cart   14/11/2022 Logged with Open LMS for investigation. Ticket #259983
MOOD-13588 Issue 1 - Audio does not play back in ATTO editor on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-62540. 16/11/2022 Logged with Open LMS for investigation. Ticket #260161
MOOD-13588 Issue 2 - Audio does not play back in user profile on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-62540. 16/11/2022 Logged with Open LMS for investigation. Ticket #260162
MOOD-13588 Issue 3 - User cannot edit profile description after attaching audio on iPadOS   16/11/2022 Logged with Open LMS for investigation. Ticket #260164
MOOD-13588 Issue 4 - Video does not play back in ATTO editor on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-62540. 16/11/2022 Logged with Open LMS for investigation. Ticket #260165
MOOD-13588 Issue 5 - Video does not play back in user profile on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-62540. 16/11/2022 Logged with Open LMS for investigation. Ticket #260166
Full comment not displayed in Team Evaluation response report   16/11/2022 Logged with Daemon for investigation. Ticket UNSW-965
MOOD-13937 Issue 1 - Thebox videos cannot be scaled using TinyMCE editor Turn off the 'Multimedia plugins' filter. 16/11/2022 Logged with Open LMS for investigation. Ticket #260169
MOOD-13226 Issue 2 - Order of fields is not maintained when duplicating Database   17/11/2022 Logged with Open LMS for investigation. Ticket #260241
MOOD-13775 Issue 1 - Unable to view OU Blog or comment as a guest   17/11/2022 Logged with Open LMS for investigation. Ticket #260251
MOOD-12831 Issue 1 - Long time to load Question category if questions are used in random question quiz   17/11/2022 Logged with Open LMS for investigation. Ticket #260252
MOOD-13226 Issue 4 - “New entry” page formatting broken in Database after setting template then adding a field   17/11/2022 Logged with Daemon for investigation. Ticket UNSW-967
MOOD-13370 Issue 2 - H5P Collapsing text boxes when copying and pasting   17/11/2022 Logged with Open LMS for investigation. Ticket #260256
MOOD-13226 Issue 5 - Changing “Aggregate type” in Database does not update grades in Gradebook unless rating is modified This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76764. 21/11/2022 Logged with Open LMS for investigation. Ticket #260430
MOOD-13711 Issue 2 - Embedded audio using youtube link become video when saved using ATTO editor   21/11/2022 Logged with Open LMS for investigation. Ticket #260433
MOOD-13302 Issue 1 - “Option” text on checkbox is obsolete when setting up Quiz This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76765. 21/11/2022 Logged with Open LMS for investigation. Ticket #260438
MOOD-13028 Issue 1 - Unable to search/link course when using course meta link This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-75160. 22/11/2022 Logged with Open LMS for investigation. Ticket #260536
MOOD-13786 Issue 1 - “the” is hyperlinked for all Quiz questions on iPadOS   23/11/2022 Logged with Open LMS for investigation. Ticket #260604
MOOD-13302 Issue 3 - Error when setting Shuffle checkbox in Quiz on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-76766. 23/11/2022 Logged with Open LMS for investigation. Ticket #260610
MOOD-13502 Issue 1 - Configuration in a Pearson block has to be saved twice for change to take effect on iPadOS   24/11/2022 Logged with Open LMS for investigation. Ticket #260654
MOOD-13272 Issue 1 - Notifications for subscribed forums do not appear   24/11/2022 Logged with Open LMS for investigation. Ticket #260668
MOOD-13352 Issue 2 - Unable to add consecutive discussions in Open Forum using iPadOS   28/11/2022 Logged with Open LMS for investigation. Ticket #260715
MOOD-13272 Issue 3 - Unread posts in Forum not highlighted yellow This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-70413. 30/11/2022 Logged with Open LMS for investigation. Ticket #260893
MOOD-13467 Issue 1 - Recorded video in ATTO editor unable to be played on iPadOS This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-62540. 07/12/2022 Logged with Open LMS for investigation. Ticket #261437
MOOD-13467 Issue 2 - Volume controls for video do not work on iPadOS   07/12/2022 Logged with Open LMS for investigation. Ticket #261450
MOOD-13785 Issue 1 - Unable to interact with Freehand drawing question   08/12/2022 Logged with Open LMS for investigation. Ticket #261563
MOOD-13841 Issue 1 - Repeated tapping the “Save and return to course” creates duplicate instances of Scheduler on iPadOS   12/12/2022 Logged with Open LMS for investigation. Ticket #261714
MOOD-13327 Issue 2 - Able to save Team Builder with open date after close date   15/12/2022 Logged with Open LMS for investigation. Ticket #261969
MOOD-12782 Issue 1 - Active quiz activity completion “Student must receive passing grade“ can be set even without that option The activity module that supports grade sand does not work with this option enabled will require further development work. 15/12/2022 Logged with Open LMS for investigation. Ticket #261971
MOOD-12782 Issue 2 - Checklist activity completion “Student must receive passing grade“ can be set even without that option The activity module that supports grade sand does not work with this option enabled will require further development work. 15/12/2022 Logged with Open LMS for investigation. Ticket #261972
MOOD-13601 Issue 1 - Personalised Learning Designer in template causes issues with Sandpit Request Form   15/12/2022 Logged with Open LMS for investigation. Ticket #261973
MOOD-13800 Issue 2 - Coding error when accessing Stack question   15/12/2022 Logged with Open LMS for investigation. Ticket #261981
MOOD-13209 Issue 2 - Stack trace when Certificate is created   16/12/2022 Logged with Open LMS for investigation. Ticket #262032
Prod Veri MOOD-14038 issue 1 alternate logins and back button remembers old theme   16/12/2022 Logged with Open LMS for investigation. Ticket #262018
Prod Veri MOOD-13574 issue 1 - Section name does not display default section name after modifying   16/12/2022 Logged with Open LMS for investigation. Ticket #262022
Prod Veri : UNSW Sites link visble   16/12/2022 Logged with Daemon for investigation. Ticket UNSW-982
MOOD-13682 Issue 1 - “All sessions” button in Attendance does not work   16/12/2022 Logged with Open LMS for investigation. Ticket #262018
MOOD-13768 Issue 1 - Autolinked words breaks text of multichoice question answers as student   16/12/2022 Logged with Open LMS for investigation. Ticket #262043
MOOD-13373 Issue 1 - “Go back” button in Reading Game does not work   16/12/2022 Logged with Open LMS for investigation. Ticket #262044
MOOD-13289 Issue 1 - Grades are not updated when changing grading from “Teacher grades students“ to “Use ratings”   16/12/2022 Logged with Open LMS for investigation. Ticket #262047
Prod Veri : MOOD-12828: Question bank Prod Veri issue 1 - Question bank not loading after the Moodle 4 upgrade   16/12/2022 Logged with Open LMS for investigation. Ticket #262057
Prod Veri MOOD-13574: Issue 2 - collapsed topics puffy arrows for expand and collapse   16/12/2022 Logged with Open LMS for investigation. Ticket #262059
Logged with Daemon for investigation. Ticket UNSW-994
Unable to display PLD rules and import course content   21/12/2022 Logged with Open LMS for investigation. Ticket #262246

 

Resolved Issues

Issue Workaround Date Updated Status
MOOD-13122 Issue 1 - No option to enrol users via CSV upload for UNSWG Administrator (BLOCKER)   06/10/2022 Open LMS Ticket #254406
MOOD-13316 Issue 1 - Unable to add/view Stack question (BLOCKER)   06/10/2022 Open LMS Ticket #254391
MOOD-14198 Issue 1 - Issue with Country Restriction in Reading Game Use the country code rather than the full country name in the user profile restriction eg. AU instead of Australia. 05/10/2022 Open LMS Ticket #254275
MOOD-13195 Issue 1 - Cannot restrict access based on City = 'Sydney' when adding Attendance   10/10/2022 Open LMS Ticket #254575
MOOD-14140 Issue 2 - Enable message system option missing in messaging settings for System admin   10/10/2022 Open LMS Ticket #254574
MOOD-13220 Issue 1 - Cannot Export Choice Results to External File as Instructor   10/10/2022 Open LMS Ticket #254582
MOOD-13715 Issue 1 - Exception displayed when Student selects Recipient Users in Dialogue   10/10/2022 Open LMS Ticket #254591
MOOD-13376 Issue 1 - All dropdown boxes open together when configuring Reading Game   05/10/2022 Open LMS Ticket #254279
MOOD-13715 Issue 2 - Coding error when Student is adding another student to Dialogue   18/10/2022 Open LMS Ticket #255189
MOOD-13335 Issue 1 - 2 dropdown boxes open together when configuring UNSW Workshop   17/10/2022 Open LMS Ticket #255107
MOOD-13800 Issue 1 - Student unable to submit answers for Stack questions   11/10/2022 Open LMS Ticket #254680
MOOD-12785 Issue 1 The participant’s page is named as “Enrolled users” instead of “Participants”   13/10/2022 Open LMS Ticket #254925
MOOD-13531 Issue 1 - Using GeSHi filter results in stack trace for Instructor   17/10/2022 Open LMS Ticket #255100
Description and submit button missing from assignments   12/10/2022 Open LMS Ticket #254815
Daemon Ticket UNSW-907
MOOD-13361 Issue 1 - Unable to annotate in OU Wiki as Instructor   10/10/2022 Open LMS Ticket #254581
MOOD-13710 Issue 2 - No message displayed to Student for Database after it has closed   19/10/2022 Open LMS Ticket #255305
MOOD-13576 Issue 1 - Uploaded Youtube videos does not play   20/10/2022 Open LMS Ticket #255445
MOOD-13965 Issue 1 - Student unable to edit profile   13/10/2022 Open LMS Ticket #254922
MOOD-13431 Issue 1 - Exception error when creating quiz question in StudentQuiz   20/10/2022 Open LMS Ticket #255426
MOOD-13216 Issue 1 - “View Past Sessions” button is not available in Chat for Instructor This functionality has been deprecated by Moodle HQ in https://tracker.moodle.org/browse/MDL-71474. 26/10/2022 Open LMS Ticket #258667
MOOD-13224 Issue 1 - Unable to import CSV Files into Database   07/10/2022 Open LMS Ticket #254484
MOOD-13301 Issue 3 - Exception when adding a freehand drawing or freehand drawing ETH Quiz question   10/10/2022 Open LMS Ticket #254578
MOOD-13461 Issue 1 - AIFF Audio not accessible in Forum   25/10/2022 Open LMS Ticket #255799
MOOD-13710 Issue 1 - No message displayed for Database when it is not yet available   19/10/2022 Open LMS Ticket #255302
MOOD-13395 Issue 1 - Instructor unable to export Turnitin results to PDF This issue only affects the Turnitin's test environments but not Production. 19/10/2022 \Open LMS Ticket #255312
MOOD-13168 Issue 1 - Description is not displayed when adding Page   06/10/2022 Open LMS Ticket #254402
Daemon Ticket UNSW-912
MOOD-13168 Issue 2 - Display page name option missing when adding Page   06/10/2022 Open LMS Ticket #254403
Daemon Ticket UNSW-912
MOOD-12936 Issue 1 - Unable to assign role using Context menu This functionality has been deprecated by Moodle HQ in https://tracker.moodle.org/browse/MDL-73462. 27/10/2022 Open LMS Ticket #258782
MOOD-13153 Issue 1 - Stack trace displayed when adding IMS Content package   04/10/2022 Open LMS Ticket #254184
Daemon Ticket UNSW-881
MOOD-13619 Issue 1 - Stack trace issues are raised for only some of the tasks   04/10/2022 Open LMS Ticket #254181
Daemon Ticket UNSW-880
MOOD-13456 Issue 2 - Instructor cannot rename uploaded private file   11/10/2022 Open LMS Ticket #254670
Daemon Ticket UNSW-908
My courses list does not load   04/10/2022 Open LMS Ticket #254179
Daemon Ticket UNSW-878
MOOD-14000 Issue 1 - User Menu does not display names or profile picture of user in Global Search   24/10/2022 Open LMS Ticket #255669
MOOD-13581 Issue 1 - Instructor unable to add contact from participants page for Messaging   21/10/2022 Open LMS Ticket #255588
MOOD-13385 Issue 2 - 2 dropdown boxes open together when configuring Turnitin v2 Assignment   19/10/2022 Open LMS Ticket #255293
MOOD-13144 Issue 2 - File display options not displayed when Instructor adds File   10/10/2022 Open LMS Ticket #254601
Daemon Ticket UNSW-912
MOOD-14081 Issue 1 - Instructor unable to email course contacts   25/10/2022 Open LMS Ticket #255787
MOOD-13211 Issue 2 - Instructor does not receive email when student receives their certificate   20/10/2022 Open LMS Ticket #255435
MOOD-13351 Issue 1 - Instructor cannot add Discussion in Open Forum   24/10/2022 Open LMS Ticket #255688
MOOD-13535 Issue 1 - Maths equation is not formatted correctly   18/10/2022 Open LMS Ticket #255187
MOOD-14140 Issue 1 - Jabber option not available in Messaging in Site administration Functioning as expected as Jabber plugin has been removed from new Moodle installations and is a community based plugin. 10/10/2022 Open LMS Ticket #254572
MOOD-13601 Issue 1 - Send Email action in PLD does not have a body text box   27/10/2022 Open LMS Ticket #258783
MOOD-13602 Issue 1 - No text box for Instructor to draft email in Personalized Learning Designer tool   08/11/2022 Open LMS Ticket #259603
MOOD-13181 Issue 1 - Add Media Collection Assignment checkbox not working on IPadOS   07/11/2022 Open LMS Ticket #259480
MOOD-14121 Issue 1 - Student cannot add a Calendar event for a course   31/10/2022 Open LMS Ticket #258977
MOOD-13405 Issue 1 - Unable to generate Turnitin IOS Class Access Code for Instructor Turnitin iOS is only available for users accessing Feedback Studio directly. 17/10/2022 Open LMS Ticket #255101
Turnitin Ticket #21527244
MOOD-13165 Issue 2 - Caption name disappears in Lightbox Gallery when an image is flipped in iPadOS   02/11/2022 Open LMS Ticket #259150
MOOD-13382 Issue 1 - Team Evaluation settings not available when setting up Assignment   14/11/2022 Open LMS Ticket #259974
MOOD-13576 Issue 4 - Default non-custom topic name disappears when description is added   26/10/2022 Open LMS Ticket #258665
MOOD-13562 Issue 1 - Group Events are not added to Calendar   08/11/2022 Open LMS Ticket #259589
MOOD-13666 Issue 1 - URLs set to appear 'In pop-up” and “New Window“ are displayed in new tabs on iPadOS iPads do not open links in new windows. They will always open in a new tab instead. 09/11/2022 Open LMS Ticket #259709
MOOD-13466 Issue 1 - Instructor unable to embed YouTube video in Forum   10/11/2022 Open LMS Ticket #259824
MOOD-13671 Issue 1 - Student unable to start second attempt for Assignment submission   07/11/2022 Open LMS Ticket #259484
MOOD-12791 Issue 1 - Instructor unable to apply H5P Filter   24/10/2022 Open LMS Ticket #255693
MOOD-14141 Issue 1 - Enable messaging system' not in the Messaging Settings page for System Administrator   17/11/2022 Open LMS Ticket #260257
MOOD-13685 Issue 1 - Student unable to access Attendance based on location restriction   03/11/2022 Open LMS Ticket #259266
MOOD-12805 Issue 1 - Reduced settings for setting up Outcomes for Instructor   13/10/2022 Open LMS Ticket #254923
Daemon Ticket UNSW-911
MOOD-13301 Issue 2 - Cannot select Grading criterion checkbox while adding formula Quiz question   10/10/2022 Open LMS Ticket #254577
Daemon Ticket UNSW-910
MOOD-13819 Issue 1 - Save buttons do not work on the UNSW Workshop Assessment page for Student   17/10/2022 Open LMS Ticket #255110
MOOD-13302 Issue 2 - Multiple choice Quiz questions hint checkboxes cannot be selected on iPadOS   23/11/2022 Open LMS Ticket #260609
MOOD-13071 Issue 1 - Font used for course search is different   27/10/2022 Daemon Ticket UNSW-949
MOOD-13937 Issue 2 - Hyperlinked text incorrectly linked in TinyMCE editor   16/11/2022 Open LMS Ticket #260171
MOOD-13226 Issue 1 - Description does not appear when adding Database   17/11/2022 Open LMS Ticket #260240
MOOD-13421 Issue 3 - Topic and Description duplicated in StudentQuiz   16/11/2022 Open LMS Ticket #260157
MOOD-13234 Issue 2 - LTI payload fields are sending UPN (BLOCKER)   19/10/2022 Open LMS Ticket #255306
MOOD-13517 Issue 1 - No warning when clicking back button when modifying course settings   14/11/2022 Open LMS Ticket #259991
MOOD-12781 Issue 1 - Course completion displays an error   24/11/2022 Open LMS Ticket #260663
MOOD-13297 Issue 1 - Title and Description are displayed twice for Questionnaire   02/11/2022 Open LMS Ticket #259156
MOOD-13509 Issue 2 - Contents for roles disappear in HTML (per role) block when it is saved   01/11/2022 Open LMS Ticket #259066
MOOD-13194 Issue 4 - System only auto records attendance of last student in Attendance   06/10/2022 Open LMS Ticket #254395
MOOD-13209 Issue 1 - Certificate introduction is displayed twice   02/11/2022 Open LMS Ticket #259151
MOOD-13487 Issue 1 - No option to add HTML course block (HIGH) The block has been renamed as Text block. 14/11/2022 Open LMS Ticket #259977
MOOD-13509 Issue 1 - Unable to update a HTML (per role) block inside a quiz   19/10/2022 Open LMS Ticket #255313
MOOD-13270 Issue 2 - Multiple clicks on the “Post to Forum” button generates multiple Forum posts   17/10/2022 Open LMS Ticket #255099
MOOD-13174 Issue 1 - Description is not displayed when adding URL   06/10/2022 Open LMS Ticket #254398
Daemon Ticket UNSW-907
MOOD-13181 Issue 2 - Text not displayed to Instructor in viewer when submitted Assignment is not PDF The non-PDF have been converted as pictures in the grading preview. 07/11/2022 Open LMS Ticket #259489
MOOD-13711 Issue 1 - RSS exception thrown if a field in Database is empty   17/11/2022 Open LMS Ticket #260254
MOOD-13327 Issue 1 - “Send content change notification” does not save when exiting Team Builder   02/11/2022 Open LMS Ticket #259155
MOOD-14324 Issue 1 - Coding Error when creating Active Quiz   17/11/2022 Open LMS Ticket #260250
MOOD-14324 Issue 2 - Error when editing Active Quiz   01/12/2022 Open LMS Ticket #260995
MOOD-14152 Issue 2 - Unable to delete any Messages as a Dummy Student   08/11/2022 Open LMS Ticket #259600
MOOD-13352 Issue 1 - Title and description duplicated in Open Forum   25/11/2022 Open LMS Ticket #260686
MOOD-13819 Issue 2 - UNSW Workshop title duplicated on submission page for Student   24/11/2022 Open LMS Ticket #260666
MOOD-13445 Issue 1 - Help text does not appear for Instructor when a blank page is displayed for Assignment submission   03/11/2022 Open LMS Ticket #259264
MOOD-14081 Issue 2 - Course Contacts Block not appearing on other pages   25/10/2022 Open LMS Ticket #255792
MOOD-13587 Issue 1 - Cannot remove audio recording from Profile page   07/11/2022 Open LMS Ticket #259495
MOOD-13583 Issue 1 - Clicking message icon on a course contact as a dummy student leads to error   31/10/2022 Open LMS Ticket #258963
MOOD-13180 Issue 4 - Assignment submission type Online Poodll displayed for instructor   24/10/2022 Open LMS Ticket #255707
MOOD-13194 Issue 3 - Exception when Including rotated QR code in student recordings option when adding Attendance   06/10/2022 Open LMS Ticket #254394
Daemon Ticket UNSW-921
MOOD-13194 Issue 1 - Exception when setting student password in adding Attendance   05/10/2022 Open LMS Ticket #254286
Daemon Ticket UNSW-923
MOOD-13180 Issue 1 - No additional files displayed for Student in Assignment   19/10/2022 Open LMS Ticket #255309
Daemon Ticket UNSW-917
MOOD-13267 Issue 1 - Show analysis page does not work in Feedback   31/10/2022 Daemon Ticket UNSW-950
MOOD-14199 Issue 1 - Resizing browser changes position of Reading Game section title significantly   24/11/2022 Daemon Ticket UNSW-978
MOOD-14097 Issue 1 - Recently Accessed Courses block is hidden when region is set to left   24/10/2022 Daemon Ticket UNSW-915
Drop down menu of More option in Moodle category page is not fully displayed   15/11/2022 Daemon Ticket UNSW-957
Dashboard Calendar Block sizing issue   18/11/2022 Daemon Ticket UNSW-969
Course sections become narrow when editing is turned on   19/10/2022 Open LMS Ticket #255314
Daemon Ticket UNSW-924
MOOD-12822 Issue 1 - Unable to select certain checkboxes to import course content   09/12/2022 Open LMS Ticket #261655
MOOD-14047 Issue 1 - ID number does not appear when configuring LTI   05/12/2022 Open LMS Ticket #261209
MOOD-13297 Issue 1 - Instructor can save Questionnaire with “save/resume answers” option set to “no”   04/11/2022 Open LMS Ticket #259367
MOOD-13851 Issue 1 - Cannot annotate as Student in OU Wiki due to dialog not appearing   17/10/2022 Open LMS Ticket #255103
MOOD-13194 Issue 2 - Exception when including QR code into student recordings option when adding Attendance   06/10/2022 Open LMS Ticket #254393
Daemon Ticket UNSW-920
My Courses tab is missing in the Dashboard - Urgent   03/11/2022 Daemon Ticket UNSW-951
MOOD-13746 Issue 1 - VoiceThread always redirects user to open in app Download and use the VoiceThread mobile app on iPadOS 17/11/2022 Open LMS Ticket #260253
"New sign in to your UNSW Moodle account" email from noreply moodle   19/12/2022 Open LMS Ticket #262119
MOOD-13430 Issue 1 - Multi-part STACK question fails to display   18/11/2022 Open LMS Ticket #260317
MOOD-13512 Issue 1 - Content for all roles in HTML block is not displayed   05/12/2022 Open LMS Ticket #261208
MOOD-14042 Issue 1 - AGSM EE session theme does not expire after logout   21/11/2022 Open LMS Ticket #260428
MOOD-14017 Issue 1 - Student unable to draw a picture on TinyMCE editor   26/10/2022 Open LMS Ticket #258660
MOOD-13073 Issue 1 - Unable to find course when using Global Search   27/10/2022 Open LMS Ticket #258786
MOOD-13851 Issue 1 - Theatre Display toggle button present on revert page which hides the description and buttons in OU Wiki   18/10/2022 Daemon Ticket UNSW-913
Open LMS Ticket #261334
MOOD-13372 Issue 3 - H5P advent calendar is not displayed after creation   27/10/2022 Open LMS Ticket #258774
MOOD-13576 Issue 5 - Drag and drop functionality for the course section does not function correctly   10/11/2022 Open LMS Ticket #259833
MOOD-13300 Issue 2 - Multiple selected Quiz questions are not deleted   22/11/2022 Open LMS Ticket #260526
MOOD-12782 Issue 3 - Unable to select “Student must receive a grade…“ as an activity completion requirement in Open Forum   15/12/2022 Open LMS Ticket #261978
MOOD-13356 Issue 1 - Unable to view students in same group in Scheduler as Instructor   10/10/2022 Open LMS Ticket #254588
MOOD-14324 - Issue 3 - Can’t Get Dataset   12/12/2022 Open LMS Ticket #261701
Issue 2 - Unable to copy from one H5P item to another because of the version This is an intended functionality at https://h5p.org/node/387698 and the answer provided by h5p is at https://h5p.org/comment/24648#comment-24648. 18/11/2022 Open LMS Ticket #260327
Prod Veri : MOOD-14073: Issue 1 - unsw_new theme issue with sharing cart section 0 overhanging into content   16/12/2022 Daemon Ticket #UNSW-983

 

Blackboard Collaborate Ultra

If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact External TELT Support. 

For assistance with workarounds, please refer to our help guides for staff.

You can also view a list of Known Issues identified by the Blackboard company.

Issue Workaround Date Updated  Status 
       

Resolved Issues

Issue Workaround Date Updated  Status

Repeated disconnection after ending Breakout groups:

If a student disconnects during a breakout group and the instructor closes the breakout group right as the student is disconnecting, the student will not be able to rejoin the session.

Guest access will need to be enabled and a guest access URL distributed to the student. In situations where a guest access URL is misused (Collaborate Bombing), we have a video guide on what to do. 27/07/2020 Resolved by OpenLMS. Ticket number 04620455 & 04577425.

Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session.

To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.

 

Resolved in Collaborate Ultra 17.10. Article number: 000047475

 

Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings.

No workaround at this time.   Resolved by Blackboard: Ticket number: 000042162
Name field error: Joining an Collaborate Ultra Experience Session when using  # in the name field will cause an error. Do not use a # in the name field when joining a Collaborate Ultra Experience session. 24/10/2017 Blackboard are aware of the issue and are working towards a fix.
Blackboard Collaborate Ultra activity: The Blackboard Collaborate Ultra activity is not supported on mobile browsers Download the "Blackboard" or "Blackboard Instructor" app from the App Store or Google Play Store before accessing the activity. 18/12/2018  

Turnitin Version 2

If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support.  You can also check Turnitin's System Status page for current system status or Turnitin's Twitter feed.

For assistance with workarounds, please refer to our help guides for staff and students.

Issue Workaround Date Updated  Status 
Turnitin Voice Comments audio player issues on Safari: When using feedback studio on the Safari browser, the Audio player's timeline does not function and cuts off at the ~2:15 mark. Please use Google Chrome or Mozilla Firefox to listen to Turnitin Voice Comments. 17/11/2020 A case has been raised with Turnitin. Currently being investigated. Case: #01138700.
Turnitin Plagiarism Plugin | Feedback Studio feedback not syncing with all group members: If group submission is enabled, leaving feedback via the Turnitin Feedback Studio will only be accessible by the group member which submitted the work. Use the Feedback Studio to check for originality. When grading/leaving feedback, it's best to do so via the Moodle Assignment grading screen. You may grade and leave feedback which may then be applied simultaneously for all group members. Additional information located here. 24/09/2018 A case has been raised with Turnitin. Currently being investigated. Case: #00766169.
Turnitin Plagiarism Plugin | Students unable to view attached rubrics before assignment submission: Students submitting assignments via a Turnitin enabled Moodle Assignment activity will not be able to access the Turnitin attached rubric. The page will get stuck trying to load the rubric. 

Students can still access the attached rubric via the Turnitin Feedback Studio. (Only after grades have been released) Alternatively, if you wish for students to be able to view a rubric prior to submission, attach as a document in the Moodle Assignment.

Open Assignment activity > Settings > Assignment administration > Edit Settings > Additional Files

24/09/2018 A case has been raised with Turnitin. Currently being investigated. Case: #00766130.
Assignment submission: Some students can't submit assignments to Turnitin.

Students can access a past assignment will trigger the display of the privacy terms and conditions.

Once this is accepted, users can submit in the current assignment.

25/05/2018 Turnitin resolved this at 4.45pm (AEST) on 25th May for the majority of users. New or reactivated users may still experience the issue. Turnitin are periodically running a script to rectify the issue for newly affected users until a permanent solution is implemented.
iPad issue: The keyboard is not generated on iPads when writing comments using feedback studio in Safari. Users intending to use feedback studio in iPads, need to download the Turnitin app version 3.0.2. 22/09/2017 TII has indicated that issues with feedback studio using Safari on iPad will not be investigated.
Feedback studio: The feedback studio allows instructors and/ or graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens,  Turnitin reports inconsistent marks to the grade book of the course. Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. 22/09/2017 TII has indicated that this is not a bug and is not intended to be fixed.

Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything.

Use the alternative close button at the top right-hand corner of the overlay 21/09/2016 TII has indicated that this is not intended to be fixed. Ticket: 00547460

Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox.

This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left.

Contact the IT Service Desk by email and ask them to urgently transfer your ticket to PVCE.ETS.SUPPORT. 16/10/2017

A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances. 

Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assignment. This could cause a little confusion among students No workaround at this time 24/03/2017 Netspot are investigating via service ticket: 456635

Resolved Issues

Issue

Workaround

Date Updated Status
Feedback studio: Page breaks not displaying correctly within the Turnitin Feedback Studio. For documents greater than 3 pages, each even-numbered page break will not display in the Feedback Studio.   04/06/2018 Turnitin has released a patch to address this issue. Case #00712000

 

theBox

If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre.

For assistance with workarounds, please refer to our Moodle help guides for staff.

Issue Workaround Date Updated Status

Chrome won't scroll the video upload window: makes saving the upload when advanved options are expanded.


Only 2 incidents of this have been reported. Initially appears to be an issue with Chrome rather than theBox.

1) Upgrading to the latest version of Chrome and/or disabling Chrome extensions and then rebooting can sometimes resolve this issue.

2) If not then please use a different browser.

12/062019

Monitor. Currently no new reported incidences of this issue.

Media Collection activity error: When instructors or students attempt to view media items within a Media Collection activity, you may encounter the following error;

Exception - Argument 1 passed to user_picture::__construct() must be an instance of stdClass, boolean given, called in /usr/share/moodle/ns-moodle-unsw-3.3-2261/moodle/mod/mediagallery/renderer.php on line 540 

The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here. 

13/08/2018 Blackboard are investigating. Ticket #03909513. 

Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels.

This is currently not working, videos cannot be exported to the youtube channels.

Current workaround is to manually upload the file directly on Youtube. ETS team can perform this for the eLearning Channel. Request can be logged Here 28/06/2018 This has been reported to Youtube Support.
Insert Moodle Media: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will, in some cases, cause older content to auto download.  Insert content into Moodle using theBox embed codes. 28/02/2018 Developers are aware of this issue and we can manually fix the individual videos. If your video is auto-downloading from Moodle,please contact TELT. Tickets #03050612, #03055364 & UNSW-378.
Editing galleries: Editing galleries on Moodle does not allow you to link to images from theBox.  Save image(s) to storage devices and import to gallery. 16/10/2017 TELT support team is aware of this issue and plans to fix it in a future release. 
Safari issue: Drag and drop of files into theBox using the Safari browser does not work Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome. 16/10/2017  
Podcast URL: Podcast URL's do not download video/document files, though this continues to work for audio files There is no current workaround.   This is being investigated by our developer. Ticket #: UNSWBOX-365

 

 

UNSW Lecture Recordings+

 

UNSW Lecture Recordings+ Issues

Issue Workaround Date Updated Status

Issue about downloading Universal Capture when using SOE laptop/desktop

You do not have admin right to install software on a SOE computer.

Please raise a ticket with IT via email to [email protected].    

Universal Capture app launching issue:

Some users are unable to navigate to the recording page when they launch Universal Capture. It looks a network configuration problem.

Please disable the firewall or enable http + https communication via your System Setting and re-launch Universal Capture.    

After recording a session via Universal Capture, the recording won’t appear in Echo360 library.

Sometimes, after you install and re-launch Universal Capture, the software doesn’t prompt you to login again which means that you haven't been authenticated.

Please make sure you have been authenticated before you start recording. After you login, your names should appear on the upper right hand corner.    

Display issue for Non-Latin characters in PowerPoint

When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting.

Please save the PowerPoint as PDF and upload the PDF to Echo, so it does not change or format the text. 20/08/2018 Echo are aware of this issue. Pending for a fix in future releases. No expected date yet.

Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly

When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode. 

You may choose to instead present via a browser through Lecture Recordings+ however will loose transitions, animations and other effects if your PowerPoint has these.  24/04/2018 Echo are aware of this issue. Pending a fix for a future release. No expected date as of yet. Case #43637

A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded.

If possible, using an analog connection (eg. VGA) will prevent HDCP being used.

Alternately, turning off HDCP on the portable device, if the device supports this.

For more advice, please contact venue support to identify if this is the cause of your issue.

  HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW.

Issue with display and interactions with polls or questions:

There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache.

We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor.
    17/10/2017 Monitor, new instances have not been reported.

    Clicking on a UNSWLR+ link in Moodle asks you to login again

    Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link.

    The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+.

    Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333).

    17/10/2017 This is working as designed, as controlled by the user device, so cannot be corrected by UNSW.

    Live Streaming issue:

    Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay.

    For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds.

    We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.
        Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple.

      Powerpoint alignment issue:

      When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies.

      We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process.

      17/10/2017 Echo360 are continually improving this area.

      Resolved Issues

      Issue Workaround Date Updated Status

      AMX controller mute issue.

      AMX controller mutes audio and/or video by default for some recordings in a few venues.

      IT AV are manually monitoring venues to rectify the issue when it occurs. If this issue is experienced please raise a ticket with the IT Service Centre.   Echo have released a fix to this issue.

      Pingone error when directly logging into echo360.

      When directly signing into echo360 the log in will occasionally fail, giving a "pingone" error.

      Access echo360 through Moodle.   This has been corrected by the Echo360 company.
      Random scheduled recording captures may not be publishing to its appropriate course/section

      Some schedules do not have appropriate course/section details required for them to display correctly in their corresponding courses.
      Echo360 has released a fix to ensure future recordings will not be affected. A small percentage of previous recordings may still be affected. ETS to arrange for these to be manually published.    Echo have released a fix to this issue. Case #44253.

      Confusion flag issue:

      Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later.

      We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality.

      Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it.

      Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.

        This has been corrected by the Echo360 company.

      Multiple choice questions with more than one correct answer, does not display any correct answers to students.

      Multiple choice questions with one correct answer is not affected, this is shown to students.

      We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct.   This has been corrected by the Echo360 company.

      Powerpoint plugin - image refresh issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh.

      No work-arounds exist.   Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.

      Powerpoint plugin - question scaling issue:

      When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly.

      No work-arounds exist.   Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.

       

       
       
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