TELT Systems - Known Issues

Workshop UNSW calibration does not generate if example submissions are equal to 'Number of examples' option

Staff must provide more example submissions than is specified in 'Number of examples' unless set to 'All'

To allow calibration to generate in this situation, staff can do any of the following

• Go to the setup phase and add an extra example submission OR,
• Go to the settings and set 'Number of examples' to 'All'

Atto H5P embed provides error message when embedded in quiz

H5P content that is embedded within a quiz question via the ATTO text editor button does not display to students

H5P content can still be embedded into quizzes via iframe:

1. Create a H5P activity in the course, ensure 'Embed button' is enabled in the H5P Options. 

2. Set the H5P activity to 'Make available but not shown to students' in the common module settings. For additional security, apply the same restrict access to the quiz

3. Save the H5P activity and open the activity page. Click the embed button on the H5P content and copy the embed code

4. Go to the Quiz question and open the HTML editor tool within the text editor. Paste the embed code

1. Create a new category in your Gradebook
2. Move your affected Grade item to this category
3. Move affected Grade item back 

Self-Enrolment:

The message "Enrolment is disabled or inactive" is displayed when a user attempts to self-enrol into a course. The message is displayed when the user's enrolment has expired.

There are two options.

1. Instructor submits a request for a new self-enrolment key to be created.

2. Super TELT Admin manually corrects the user's inactive account.

Gradebook import:

Gradebook categories and items are not imported for some courses.

It is expected behavior that import will only copy categories and items when copying an entire course. 

The entire course (including all activities) must be imported to bring over gradebook categories and items.

It is not recommended to import Turnitin activities as it will duplicate them, in this case, the gradebook will need to be manually recreated.

If a gradebook structure is commonly used, you can create it in a blank sandpit. This sandpit can be completely imported into any course to bring over the gradebook.

Logged with OpenLMS Request #125177

Logged with Blackboard for investigation. Ticket #04265125 & #04244047

This is expected behavior. A feature request may be raised to implement a new feature to copy gradebook items

Logged with OpenLMS Request #123685

This issue will not be fixed.

This error is displayed if you are not enrolled in a course for a recent term or semester in myUNSW.

Please talk with your school or faculty (and/or the Nucleus Student Hub) and check your enrolment status is correct.

If you are enrolled in the course Faculty of Engineering Industrial Training please contact the UNSW Engineering Industrial Training Office.

Collections can be changed to "Grid" view by the initial creator of the collection:

1. Edit the Media collection settings
2. In the "Gallery Defaults" section set
   • "Gallery view options" to only "Grid view" ticked
   • Tick "Enforce gallery defaults"

Media Collection Activity:

The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked.

H5P:

H5P activities should be used to engage students with activities and to enhance interactivity in the course.

Image icon issue:

Banner icon observed while uploading images through theBox repository under Course administration.

Sharing Cart: 

Instructors when copying activities/resources will always contain user data.

To ensure user data is not copied across, for applicable activities;

1. Duplicate the activity
2. Copy the duplicated activity to sharing cart
3. Delete the activity duplicated in step 1
4. The activity now saved in sharing cart will not contain user data

Forum Activity:

YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed. 

Issue has been raised with Moodle Support.

Bugfix patch (UNSW3-677) is scheduled for 03/04/2019.

This can be resolved by an Instructor or TELT Admin following these steps:

1) Delete existing course contact link
2) Create a new external tool activity
3) In the name field, enter "Click here to view course contact details"
4) Under Privacy, uncheck "accept grades from this tool"
5) Save and return to the Course.

Best practice is to not edit quiz questions after the quiz has become live in your course.

If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited" 
do not save the changes as this will result in the question breaking.

Other forum types do not have this issue.

Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations.

Option 1: Drag and drop your file into the uploader instead of clicking Select your file.

Option 2: Change the drop-down beside File name to All files.

Option 3: Use a different browser.

1) Avoid using the grid format

2) Change your course format to the topic or weekly format if you are already using it.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385

Unresolved

Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default.

You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically.

Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489

Expected behaviour and is not intended to be resolved. 

Quiz

We have been notified of issues with Moodle Quiz on courses using Moodle Enhance theme.

These issues affect quiz questions (essay, drag and drop), the timer, and the saving of student responses.

Error in creating groups and assigning users to groups when uploading from a CSV file

The error message '"" is not a valid field name' is displayed when attempting to import groups from a CSV file

At least one single essay question should be included in the quiz if the 'download essay submissions' is to be used alongside randomised questions.

There is no workaround after the quiz is attempted.

Resolved OpenLMS Request #117198

Resolved in Client Release 7

UNSW Workshop:

Error occurs when saving example submission when only file submission is enabled. The changes are still saved.

Enable the 'Online Text' submission type within the workshop activity's submission settings when creating example submissions.

This can be disabled once the example submissions are created.

Course Instructors can refresh the students status by:

1. Log in as the student

2. Open the quiz to view the attempt

URL to Course Content:

Error message occurs when using a URL to access an activity whilst not logged into Moodle.

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again.

2) There is no current workaround.

Moodle strips out iframe embed codes from multiple activities for security reasons.

Not all activities/resources are affected, for example, Page/Label.

Students must complete at least one question for their attempt to be completed.

For lessons without questions, staff may add a multiple choice at the end as a final confirmation.

"You have reached the end of the lesson, select 'I'm done' below to submit your attempt or choose 'Go back to start' to review the previous pages"

We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed.

Th elimit has been changed to 255 characters. 

Currently a known issue by Moodle HQ. 

Error generated but student gets enrolled.

17/10/2017

There is no current workaround to resize the File picker to the screen size.

"Choose File" options are limited to only "Take Photo or Video" or "Choose Existing".

Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851

This is a restriction applied at the operating system level

This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email [email protected].

This issue has been resolved      the Moodle 3.3 upgrade.

Blackboard Ticket #03085879

This is a limitation with H5P.

Resolved by Blackboard. Ticket #03124789

Workshop:

issue when allocating submission manually in Team mode.

Exception - Attempt to assign property "submissionid" on null

Multiple attempts on group quiz

Marks cannot be applied to the group in a group quiz if a second student in the group starts an attempt alongside the first student.

Media collections stay linked after rollover

Duplicated and rolled-over media collections will share the same name and galleries as the original.

'Natural' grade category totals are not shown to students

When set to the 'natural' aggregation method, category totals will not be visible to students. Instructors still see totals but students just see a -.

The Category will need to be set to a different aggregation method.

1. On the 'Gradebook setup' page, edit the category

2. Set the 'Aggregation' to 'Weighted mean', provide the appropriate category total and save

3. Set any weights as necessary

Videos and youtube links displaying as a Poodll error

Video links display as an error 'The Poodll plugin has been disabled and you can no longer add a new Poodll activity'

1. In the Course, go to the settings block and click 'Filters'
2. Look for the 'Poodll Filter' and set it to 'Off'

Feedback activity notifications send to inactive instructors

Feedback activity “Enable notification of submissions” setting will send emails to suspended/inactive instructors

Ticket #229469 is closed

Team Evaluation:

Some comments may not save if incomplete questions were previously submitted.

If submitting a Team Evaluation response in parts, i.e you submit after answering Q1 and only half of Q2. Subsequent updates to the unanswered questions may not save after submitting.

Students should
1. Note down any new answers in subsequent submissions

2. Submit and refresh the page

3. Check if the answers have been saved. If not, answers will need to be re-entered and resubmitted.

theBox should be used to upload & embed the content:

1. In the text editor, click insert moodle media or insert image

2. In the file explorer, select the 'theBox' tab on the left

3. Upload files via theBox's uploader and insert

Disable the emoticon filter

1. In the course, go to the 'Settings' block and click 'Filters'  

2. Set 'Display emoticons as images' to 'Off'

3. Click Save

A custom calendar event may be added manually to the calendar.

Steps to create an event can be found on the Teaching Gateway.

Ticket #3053 is closed

The 'Unlock completion options' button may be used to make changes to activity completion and re-enable the 'or all available attempts completed' option.

This will temporarily clear current activity completion and reupdate completion of all students using the new conditions.

StudentQuiz:

StudentQuiz activities that are rolled over, duplicated, or copied with the sharing cart will not be usable due to an error message appearing.

Random Short-Answer Matching question type:

Images in a short-answer question types may not appear in Random Short-Answer Matching questions.

External Tool:

Embed launch container setting does not work properly on Safari iPad, it will launch in existing window

Label:

Moving a label (left/right or up/down) with a YouTube video inserted breaks the video player until page refresh.

Quiz:

When Quiz attempts data has been changed through the Backup and Restore tool, they cannot be moved back to the original date after new attempts have been made.

Media Collection Assignment:

When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting.

VoiceThread:

When accessing VoiceThread using Safari, cannot leave a video/video comment. Error says your computer's microphone/camera is not configured.

Gradebook Export:

Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments.

OU Blog:

Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts.

Course Overview On Campus:

Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block.

Course Overview On Campus: 

Hiding many courses at a time may not hide all the courses if clicking too fast.

Media Collection Activity:

The add comment button does not appear in the first instance of the page while viewing the Media collection gallery. 

Media gallery in Text editor:

The insert Media Gallery button in the ATTO and TinyMce text editor always inserts an empty gallery

Moodle UAT, STAGE failure on Microsft Edge:

Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0.

Course Template tool:

The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous. 

Log-In-As: 

When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P.

Other tools may also be affected.

This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code.

The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue.

This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots.

Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate.

STACK question:

An error message appears If the answer of a question is "cos(1200*%pi*t)". 

Repeated disconnection after ending Breakout groups:

If a student disconnects during a breakout group and the instructor closes the breakout group right as the student is disconnecting, the student will not be able to rejoin the session.

Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session.

To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.

Resolved in Collaborate Ultra 17.10. Article number: 000047475

Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings.

Students can still access the attached rubric via the Turnitin Feedback Studio. (Only after grades have been released) Alternatively, if you wish for students to be able to view a rubric prior to submission, attach as a document in the Moodle Assignment.

Open Assignment activity > Settings > Assignment administration > Edit Settings > Additional Files

Students can access a past assignment will trigger the display of the privacy terms and conditions.

Once this is accepted, users can submit in the current assignment.

Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything.

Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox.

This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left.

A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances. 

Chrome won't scroll the video upload window: makes saving the upload when advanved options are expanded.

Only 2 incidents of this have been reported. Initially appears to be an issue with Chrome rather than theBox.

1) Upgrading to the latest version of Chrome and/or disabling Chrome extensions and then rebooting can sometimes resolve this issue.

2) If not then please use a different browser.

Monitor. Currently no new reported incidences of this issue.

The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here. 

Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels.

This is currently not working, videos cannot be exported to the youtube channels.

Issue about downloading Universal Capture when using SOE laptop/desktop

You do not have admin right to install software on a SOE computer.

Universal Capture app launching issue:

Some users are unable to navigate to the recording page when they launch Universal Capture. It looks a network configuration problem.

After recording a session via Universal Capture, the recording won’t appear in Echo360 library.

Sometimes, after you install and re-launch Universal Capture, the software doesn’t prompt you to login again which means that you haven't been authenticated.

Display issue for Non-Latin characters in PowerPoint

When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting.

Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly

When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode. 

A black/green screen is displayed in a lecture recording after the lecturer uses a portable device.

many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded.

If possible, using an analog connection (eg. VGA) will prevent HDCP being used.

Alternately, turning off HDCP on the portable device, if the device supports this.

For more advice, please contact venue support to identify if this is the cause of your issue.

Issue with display and interactions with polls or questions:

There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache.

Clicking on a UNSWLR+ link in Moodle asks you to login again

Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link.

The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+.

Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333).

Live Streaming issue:

Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay.

For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds.

Powerpoint alignment issue:

When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies.

We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process.

AMX controller mute issue.

AMX controller mutes audio and/or video by default for some recordings in a few venues.

Pingone error when directly logging into echo360.

When directly signing into echo360 the log in will occasionally fail, giving a "pingone" error.

Confusion flag issue:

Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later.

We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality.

Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it.

Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.

Multiple choice questions with more than one correct answer, does not display any correct answers to students.

Multiple choice questions with one correct answer is not affected, this is shown to students.

Powerpoint plugin - image refresh issue:

When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh.

Powerpoint plugin - question scaling issue:

When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly.